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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Dec 1, 2013 #8861 of 9367
    midson

    midson New Member

    57
    0
    Feb 26, 2005
    As is mentioned time and time again in these forums, some people can't get OTA. I live at the base of hill in Portland, OR that completely blocks all reception from the antennas on the next hill over. If I want broadcast TV, I have to pay for limited basic service thru Comcast. The whole reason it exists is for people with circumstances similar to mine.
     
  2. Dec 5, 2013 #8862 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    From my Comcast price list:

    HD Technology Fee -- HD converter replaces standard definition converter on primary outlet.

    My parents' account was charged the fee, and I got it removed through online chat, pointing out that we didn't have the HD STB.
     
  3. Dec 5, 2013 #8863 of 9367
    morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    I'll have to check, but I think my price list does say "HD service".

    On a side note, my price list lists an HD outlet charge which it says is for HD cable boxes. Comcast once added that to my bill, but I got them to remove it since I have no HD cable boxes. Currently I pay no additional outlet fees, which is why I never pressed the HD Technology Fee issue since I don't want Comcast to tack on outlet fees for all my cable cards.
     
  4. Dec 7, 2013 #8864 of 9367
    morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    Got my bill with the price changes for January. Internet is going up $2 and TV is going up $4.50 (including a $1.50 broadcast TV charge). That's about 4%.

    The charge for a second CableCard in a device is lowering to $1, but the charge for renting a box and remote is also going down (meaning the CC credit will go down).

    The only plus side for me is that I'm still getting credit for 4 cards, though I only have 3. That whole portion of my bill makes no sense, but at least it's in my favor. What's really dumb is I could likely save money switching to Comcast's triple play, but I don't want their phone service.
     
  5. Dec 7, 2013 #8865 of 9367
    pdhenry

    pdhenry Safety Pin

    17,245
    89
    Feb 27, 2005
    PA
    Nothing that says you have to connect a phone to their box...
     
  6. Dec 7, 2013 #8866 of 9367
    morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    True though I just remembered I'd need to rent their modem. That costs $8 a month now, so it wouldn't be cheaper.
     
  7. dmk1974

    dmk1974 DA BEARS!!!

    549
    0
    Mar 7, 2002
    Cary, IL
    I think I've about had it with Comcast/Xfinity. I have 2 Premiere's each with a cable card. HD service for about 8 years. On my account, there's a line item called Digital Access Fee for $9.95. I was told in the past it was so I could get HD channels. Rip-off extra fee (since I have no Comcast branded boxes) but whatever.

    Today I went to the local Comcast office to get for my kids a couple of HD DTA adapters for their bedrooms. Good enough to give them each HD local channels and apparently some basic channels as well. The lady at the counter told me that I haven't been paying for HD service and there will not only be the additional $1.99 fee per HD DTA (which I was ok with), but also she needs to add a $9.95 HD Technology Fee. WTF? I told her I already got HD and was paying $9.95/mo for it. But apparently since I'm actually not renting a box from them, it somehow costs me more to just have a cable card.

    Do you guys also get double dipped? I'm in the Chicago subs.
     
  8. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    The $9.95 fee you are currently paying is not "so (you) can get HD channels", it is for the second digital outlet (one is included in your package). Still bogus, IMHO. I'm paying three of them. You should also be getting two $2.50/mo "Customer Owned Equipment Adjustment" credits.

    The HD technology fee is only supposed to apply if you have one or more of their HD boxes.
     
  9. VideoGrabber

    VideoGrabber New Member

    114
    0
    Sep 11, 2003
    To expand on James' comments a bit...

    1) You should be receiving a $5/mo credit on your bill for your 2 Premieres. If you're not, get them to fix it. And ask them for a retroactive refund, since they have not been in compliance with FCC mandated regulations. So they've been overcharging you.

    2) While I agree with James that AO (Additional Outlet) fees are bogus conceptually, they are legitimate, in the sense that the FCC allows them. We should probably try and be clear about the distinction.

    3) The HD Technology fee IS supposed to apply only with a Comcast HD box, though getting that applied properly is hit or miss. So, contrary to their claims, you should NOT have been billed for this before, since you had none of their hardware.

    But what I'm not sure about is if the Comcast HD-DTA is a qualified trigger. If it is, then the fee is legitimate now (not before), since you just added 2 Comcast hardware HD-DTAs to your service. If you added only SD-DTAs, they could clearly NOT charge you the HD Tech fee. [Also, only one HD Technology Fee can be imposed per household. Not per device.]

    4) The $2 fee for the HD-DTAs is legitimate, but they have to give you one of them for free, for one year, if you tell them that you previously had a digital TV on one outlet for the basic channels. See:

    http://www.fcc.gov/guides/cable-system-encryption

    But they likely won't, unless you request it. And don't let them try and charge you more AO fees for those DTAs. Technically, the $2/mo fee is for a limited functionality digital AO, and the DTA box itself (plus remote) is included in that, for "free".

    [This is based on published Comcast/Xfinity information, in my service area, in SW Michigan. YMMV, in specific monthly rates, but broadly speaking, the policies should apply.]
     
  10. mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    I have a strange issue where certain channels (usually USA, fx) work fine, then tivo says they are not authorized, then later they are fine. This seemed to start happening after I moved my cable card from my priemere xl4 to the roamio pro. I have tried to get a newer cable card, but my comcast office only has older ones (as well a dented and smashed ones). Any ideas?
     
  11. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Did you have them pair it to the new TiVo?
     
  12. mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    Yes paired OK and all diagnostics are good.
    Thx
     
  13. HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    Read the thread "Tuners 5 and 6 Not Authorized". That is the exact problem they describe.
     
  14. mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    Yup - This would appear to be my problem. I will set the tivo to 5 tuners and see what happens. Getting an updated cable card from comcast is way too hard...
     
  15. Jan 2, 2014 #8875 of 9367
    roguewave24

    roguewave24 New Member

    4
    0
    Jan 2, 2014
    Just purchased Tivo Roamio - tried to obtain CableCard from local Comcast office. They ran out of cablecards in the morning - so I have to wait a week to try again. Or next option is to schedule install technician for $35. I'm starting to have buyer's remorse about the Tivo Roamio, especially after scanning through these forums.... :(
     
  16. Jan 2, 2014 #8876 of 9367
    bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    Hang in there rogue. If you ever wanted to go TiVo this is the time to do it. It will be worth it once you get the card paired. That's really the only hassle and it sounds like it's gotten much better since the last time I tried it. Once you get it working they are pretty reliable. At least mine have been.
     
  17. Jan 2, 2014 #8877 of 9367
    mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    Mine has been fine since I changed the roamio to only use 5 tuners (per forum posting). I am not happy about having to do that, but this will do for now.
     
  18. Jan 2, 2014 #8878 of 9367
    mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    Set at five tuners I have not had the issue yet. Lets see after premiere week, starting next week, when my season passes go crazy.:rolleyes:
     
  19. Raoul99

    Raoul99 A/V Addict

    67
    0
    Sep 27, 2006
    Central Mass.
    I have 2 Roamio+ and a XL4, with 3 cablecards on Comcast in Central Mass. All were working well, but I have never received On Demand...when I try to tune it, I get a V53 error on all machines. I just found out recently that the Tivo's can know get On Demand, so I decided to call Comcast today to get them to activate it. They tried to reset/repair the cards a couple of times, and one time they told me to wait about an hour, and if it didn't work, to call them again. Nothing has worked so far, but all of my other channels are working fine (I don't have any premium movie channels).

    They're supposed to call me tomorrow to work on the problem. They say that I should be receiving On Demand. Can anyone give me any info that I can use to get them moving in the right direction?

    Rick
     
  20. pdhenry

    pdhenry Safety Pin

    17,245
    89
    Feb 27, 2005
    PA
    I can almost guarantee that it's a back office problem and not a cable card problem. No OnDemand experience but when they suggest swapping the cards don't let them leave until it fixes the problem.
     

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