1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. mleland

    mleland New Member

    4
    0
    Jul 29, 2002
    Westwood,...

    Thanks for the advice. I was able to get the M-Card removed from the old account and added to new account with one comcast store visit. Then I was able to activate the card on the new account via the activation website. It took about 10min to fully activate but I now get all channels in the new city on the new account. I did NOT have to go through another pairing operation!!

    Mike
     
  2. Nov 9, 2013 #8842 of 9367
    morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
    Okay I know the answer is probably "who knows", but I'll ask anyway.

    I picked up a Roamio and since I'm out of physical places to put TiVos, I plan to retire my old OLED Series 3. That box has 2 S-Cards which won't work in the Roamio obviously, so I need to get an M-card from Comcast.

    I'm one of the lucky fee who isn't paying an outlet fee, but is getting a $2.50 credit per card, which currently adds up to $10 since I have 3 cards (2 in S3, 1 in Premiere and 1 in XL). Basically currently the more cards I have, the cheaper my service.

    I'm trying to decide if I should chance things and pick up another M-Card to get another $2.50 credit and hope Comcast doesn't suddenly add outlet fees or turn in the 2 S-Cards and get the one M-card which will decrease my credit by $2.50, but is less likely to trigger adding of outlet fees. I don't want to move the M-cards from the two Premieres.

    Has anyone who isn't paying fees recently added another card? If so how did that affect your billing?
     
  3. Nov 9, 2013 #8843 of 9367
    morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
    I decided to go the "safe route", so I'll see what happens.

    Setting up was a breeze, I called and was activated, paired and watching TV in less than 5 minutes. The only thing missing is Xfinity On Demand, which the TiVo site says can take 24 to 72 hours to show up. Comcast's web site shows "No make No model" for the new card, while the other cards show "TiVo Premiere" as the make/model, so hopefully TiVo and Comcast get on the same page with that respect.

    For people who recently set Up a new TiVo, how long had it taken On Demand to show up?
     
  4. Nov 9, 2013 #8844 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    What was the "safe route"?

    No crap On Demand here so I can't comment on that.
     
  5. Nov 9, 2013 #8845 of 9367
    martyscholes

    martyscholes New Member

    40
    0
    Apr 29, 2009
    Not sure about the outlet fees, but a year ago I replaced my HD with XL4, swapping two S-cards for a single M-card. Last month I noticed 2x $1.50 ($3.00) cablecard feeds on my bill.

    I called Comcast and got nowhere so I went to the local retail outlet and told them that the only gear attached to the cable was a single Tivo and a single cable modem. They canceled the fees and refunded $36 (12 months at $3.00 per month).

    I still have the $2.50 credit.
     
  6. Nov 9, 2013 #8846 of 9367
    pdhenry

    pdhenry Safety Pin

    17,224
    83
    Feb 27, 2005
    PA
    On demand via TiVo is very market-dependent. Are you sure it's available on the TiVo in your market?

    It's available here if you have an XFinity box but not on the TiVo.
     
  7. Nov 9, 2013 #8847 of 9367
    morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
    The "safe route" was returning the 2 S-cards and getting a M-card. Comcast wasn't charging me $1.50 for the 2nd card despite their policy nor are they charging me any outlet fees, but I figured 5 cards might have raised some flags in their system. Otherwise I could just keep requesting more and more cards and getting more and more off my bill.

    On demand is available in my area as it's on my Premiere. I'm just waiting for it to show up on the Roamio.
     
  8. drawz

    drawz New Member

    25
    0
    Aug 1, 2011
    In the last week or so, I seem to be having a minor channel lineup issue. I'm almost embarrassed to ask, but it matters to my wife (seriously!).

    Lifetime HD and LMNHD seem to be swapped on my Roamio here in Boston. The guide and channel numbers match what Comcast says it should be, but the actual programming material is swapped. This of course throws off recordings. The SD versions of the channels seem to be fine.

    I haven't noticed any other abnormalities and this had all been fine since I got my Roamio and also when I had my Premiere until now.
     
  9. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Fill this out, wait about a week:

    http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html
     
  10. drawz

    drawz New Member

    25
    0
    Aug 1, 2011
  11. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    If you had TWC the temptation to have them pay you to be a customer would have been irresistable.
     
  12. ezgoin51

    ezgoin51 New Member

    2
    0
    Nov 6, 2013
    I'm having the most frustrating problem getting my new Tivo Roamio Pro to recognize a Comcast cable card. I brought home the new Tivo (and Tivo Mini) from Best Buy on Friday and got all the networking connections working. The Mini in the bedroom is connected via MOCA and the web-based services, Netflix, etc. were working fine. I picked up a cable card from Comcast on Saturday, but the card was not recognized at all by the Tivo box (161-1 error code). I scheduled a Comcast service call on Monday morning. Technician brought a new card, but had no luck getting it recognized by the Tivo and still got the 161-1 error code. Technician thought it was a problem with the Tivo box, so I exchanged it for a new Roamio Pro at Best Buy. Tried the replacement cable card that the Comcast technician brought in the new Tivo box on Monday night. Same result... cable card is not recognized by this Tivo box either. The only thing I've ever seen on the CableCard page of the TIVO Settings Menu (on both the original and the 2nd Roamio Pro box) is the big gray picture of the cablecard slot with "No Card" next to it.

    I've been on the phone with Tivo support (they never heard of this happening before) and Comcast support (they suggested trying another new cable card from the Comcast office).

    My local (Manchester, NH) Comcast office was out of cable cards this morning, so I went to another office in Nashua, NH and picked up two new cable cards, which I will try tonight, after work. If neither of these work, I think I'll just return return everything to Best Buy and go back to Comcast DVR service. Can anyone offer any suggestions? Feeling very frustrated!
     
  13. ezgoin51

    ezgoin51 New Member

    2
    0
    Nov 6, 2013
    Finally got a cable card to work (third one I tried). Success!
     
  14. gnychis

    gnychis New Member

    1
    0
    Nov 30, 2013
    hi all, I just got a Tivo Premiere (TCD746500) with lifetime service. I have some questions regarding what fees to expect from Comcast. I've been doing my best to read through this thread and Google. I am in Palo Alto, CA.

    It appears that the first CableCard is free. Given that the TCD746500 has two streams, I should just get a single M-Card which will cover both streams? I should not be charged a monthly fee for the CableCard, or an initial fee?

    I should be getting $2.50 a month back on my bill, regardless of anything else, just for owning my own (eligible) equipment.

    Should I be charged the HD service fee or not? Reading Google and this thread, it seems like YMMV? I haven't setup my box yet with Comcast, but I'm wondering if I should be arguing against paying this fee or not. Obviously, I'd love to not pay it :p
     
  15. pdhenry

    pdhenry Safety Pin

    17,224
    83
    Feb 27, 2005
    PA
    FCC requires Comcast to issue multi-stream cable cards (not sure what grandfather clauses might apply for their existing stock).

    You should get a discount ($2.50 sounds about right) since you're only renting a cable card and not a set-top box.

    I've never paid an HD fee. To me the fee represents Comcast's ability to charge more for an HD STB than an SD one. Sometimes they do try to apply is when there's no STB involved, though.

    It gets interesting when you have multiple TiVos, because Comcast gets confused between the charge for a second outlet (maybe $10) and the small charge for a second cable card at a particular outlet. Since the second cable card fee (around $1.15) is less than the customer-owned equipment discount (the $2.50 discount you've mentioned) many of us see our bill go down with each cable card (I don't know how easy it is to exploit this). When I got my second TiVo I moved the first to the bedroom and had the second cc installation in the same location where Comcast had installed the first - maybe this helped me get the smaller cable card fee instead of a larger second outlet fee.
     
  16. chiguy50

    chiguy50 Member

    461
    4
    Nov 9, 2009
    Atlanta, GA
    I'll just add the following to pdhenry's response:

    You are correct in postulating that YMMV. You should be prepared to ask questions, negotiate, and carefully check your bill each month if you don't want to pay extraneous fees. Your experience and negotiating leverage will also depend in part on the extent and type of services you are subscribing to. Unfortunately, Comcast's billing procedures are so disorganized that I don't believe anyone can predict accurately which fees you will encounter.

    Theoretically, though, if you only have the one digital outlet using a TiVo DVR (which, as you correctly surmise, takes a single multi-stream CableCARD), you should expect the CC to be free of charge and you are also entitled to a COE ("customer-owned equipment") credit of $2.50. There should be no "initial charge," and whether you self-install the CC (recommended) or have to order a truck-roll you should not have to pay any installation fees. (If they try to charge you for the technician's visit, it is usually fairly easy to get this charge waived.) If you have a second digital outlet (whether using your own or a Comcast-supplied STB), you will likely be assessed an additional $9.95 (or so) per month which is usually labelled as something along the lines of "Additional Digital Outlet" or "Digital Service." As far as I can tell, whether the HD service fee is imposed seems to depend largely on the type of services you are receiving, if it is not entirely random.

    Remember that, in principle, everything is negotiable if you are willing to take the trouble to get into the weeds with Comcast's CSR's. Just be prepared to make more than one phone call, be friendly and polite at all times, do not get emotional, try to create "win-win" scenarios to bolster your arguments, and if you are not satisfied, BE PERSISTENT. If the billing department CSR seems uncooperative or unknowledgeable, just hang up and call again until you get someone on the line who is more helpful. Also, it is usually necessary to escalate the conversation to a supervisor or, even better, the customer retention department, to get the best deals.

    Good luck and please give us an after-action report to add to the knowledge base on these issues.
     
  17. lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    Is the TiVo the only box you have connected or do you have one of their boxes also? if you have another box, they will probably add a "Digital Service" or "Additional Digital Outlet" fee.

    You shouldn't be charged the HD fee unless you have one of their HD boxes.

    They must issue an m-card unless you specifically request on s-card.

    They must allow you to self-install and they must inform you of that option.

    As you noted, you really don't know in advance what Comcast will end up doing. It varies from place to place and even customer to customer. As noted by others, you may have to fight them.
     
  18. morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
    According to Comcast, the charge is not for the box, it is to receive HD channels. They may not add it unless you have one of their boxes, but once it's added it's nearly impossible to get Comcast to remove it. I haven't had a box from Comcast for years, but they still charge me the HD fee, despite me asking them multiple times to remove it. If you have Comcast's Triple Play, they waive the fee.

    On a related note, Comcast will soon start charging a "Broadcast TV" fee to get broadcast channels.

    http://www.dslreports.com/shownews/Comcast-Rate-Hikes-Expand-Adds-New-Broadcast-TV-Fee-126783
     
  19. chiguy50

    chiguy50 Member

    461
    4
    Nov 9, 2009
    Atlanta, GA
    Right, and that tends to corroborate my characterization of the HD fee imposition as seemingly random.

    I helped to negotiate my condominium complex's bulk services agreement with Comcast two years ago, including conducting due diligence on various services and providers. One of the cost points that I focused on was the question of the $9.95 HD technology fee. AT&T Uverse insisted on including this charge, and I was careful to confirm and reconfirm with the Comcast MDU account exec that the HD technology fee would not be assessed on our digital preferred TV service package; it was a major differentiator in total cost per user, assuming the individual subscriber was using some form of HD reception device. As far as I am aware, none of our residents is currently paying this charge.

    Interesting. I wonder which lucky customers will get to pay this additional fee? (QUOTE: A birdie at Comcast also tells me many TV subscribers will also start to see a new $1.50 "Broadcast Fee" if they haven't done so already.) And is it just a "coincidence" that it coincides with the encryption of all QAM channels?
     
  20. Dec 1, 2013 #8860 of 9367
    unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Considering that OTA broadcasters make cable companies pay for the privilege of providing them with viewers who are subcontracting their OTA antenna needs to the cable company in order to receive what is free to receive if you do it OTA, I kind of don't blame the cable companies for breaking that out as a separate cost to put the blame where it belongs.
     

Share This Page