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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 3, 2013 #8801 of 9367
    abaraff

    abaraff New Member

    8
    0
    Jul 29, 2003
    Portland, OR
    I do already have a TV in that location with a digital transport adapter and a series 1 Tivo. I don't think I'm paying an outlet charge for it currently, so I fully expect to have to pay $10/month for the outlet plus a CableCARD rental fee instead of the couple bucks I currently pay for the DTA. I just wish Comcast would make it easier for me to pay them more each month! :D

    Thanks for the suggestions about avoiding the busiest times at the local office.

    Update: Comcast just agreed to waive the fee for a truck roll, so I'll go that route.
     
  2. Sep 3, 2013 #8802 of 9367
    lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    No avoiding this unfortunately. You'll have to acquire an m-card from them one way or another.
     
  3. Sep 3, 2013 #8803 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Remember the "CableCARD rental fee" is $0.00. In the Greater Seattle area, the outlet fee is $8.75. If you use a CableCARD in a TiVo you get a $2.50 credit making it $6.25 a month. According to my pricing guide, the DTA is $0.00 a month for the first and second outlets; $0.50 on the third and additional outlets. Not sure what you're paying.

    I suppose if I were you, I'd take the DTA in and ask to swap it for a CableCARD. They're not charging you an outlet fee now and therefore shouldn't change--that'd be my argument. It sounds like you don't have digital cable. If that's true, there shouldn't be an outlet fee. I have limited basic--albeit only one outlet--and have no outlet charges. I am not, however, getting the $2.50 credit as I don't think the DTA qualifies under their equipment credit.

    Also don't quite understand the fretting about going to the local office; if you're going to get rid of the DTA you have to go there anyways, even if it's just to the after hours drop (if that location has one)
     
  4. Sep 3, 2013 #8804 of 9367
    lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    Most Comcast locales do not charge for CableCARD rental, and as Atomic Taco said, you should receive a $2.50/mo "Customer Owned Equipment" credit which will partially offset the ADO fee. While it should be automatic, you may have to call and explicitly request the credit.

    BTW, you should also be getting the credit for your existing TiVo.
     
  5. Sep 3, 2013 #8805 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Depends on the cable package and their interpretation. You get the credit if you have a "video service that includes equipment as a part of the service" and I don't know if a DTA is actually required; wheras something like a Moneyrolla STB is required for the Digital packages.
     
  6. Sep 3, 2013 #8806 of 9367
    abaraff

    abaraff New Member

    8
    0
    Jul 29, 2003
    Portland, OR
    I just realized the location in my profile is out of date. It should be Montgomery County, Maryland now. I'm not sure if that makes the pricing structure substantially different than Seattle's.

    I had to visit the local office twice last fall and the line was 45 minutes the first visit and about an hour the second. The drive is about 25 minutes each way. It just seems crazy to spend that amount of time when a CableCARD could so easily be mailed for about a buck or FedEx'd for $10. In any event, the point is moot as a tech will be coming out next week and the fee will be waived which is a great resolution as far as I'm concerned.

    Thanks for all the info.
     
  7. Sep 3, 2013 #8807 of 9367
    lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    I'm not talking about the Series 1 connected to the DTA, I'm talking about the other THD he has.
     
  8. Sep 4, 2013 #8808 of 9367
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    abaraff,

    Not sure about all other markets, but in my market your first outlet and any additional outlets include your first cablecard at $0.00. If you have an original S3 which requires 2 cablecards, then the 2nd card will be billed at $1.50. The first outlet and additional outlets also include a converter box. Since you are using your own Tivo in place of the converter box you get a $2.50 customer owned equipment credit.
     
  9. Sep 6, 2013 #8809 of 9367
    cr33p

    cr33p New Member

    644
    0
    Jan 2, 2005
    Ann Arbor MI
    Just got a new Roamio and having a hard time getting my cable card set up.

    Previously when I went from a Premiere to a Premiere XL4 I just moved the card, never called Comcast, been running fine for 10 months, even moved and it still works.

    Picked up a new Roamio, tried swapping cards and it refuses to work.

    Got a new cable card, called in, all should be set wait 45 minutes. etc etc etc.
    No cable, Val:? , obviously the card wasnt paired properly, called back and they had the incorrect Host ID entered. got that cleared up and now Val:V

    I have OOB messages coming in so the signal is good and getting data, however I still have no Auth information on my conditional access screen. Any ideas???
     
  10. Sep 6, 2013 #8810 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    The card has to be paired with the TiVo. You'll need to call Comcast to do this; they'll ask for some of the data such as the Host ID.
     
  11. Sep 6, 2013 #8811 of 9367
    lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    Did you stop reading his post after the sentence you quoted?
     
  12. Sep 6, 2013 #8812 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Probably.

    Anyways, keep calling in until they get it straight. There's no magic button on the TiVo to make it work since it's an authentication issue on their end.
     
  13. Sep 9, 2013 #8813 of 9367
    DJQuad

    DJQuad Poker Junkie

    340
    0
    Dec 22, 2004
    Fort Wayne, IN
    Oh get this - if it's 1 missed appointment, it's a $20 credit. If it's 6 missed appointments since April about the same issue, it's still only $20.

    The kicker is that since then I've been paying them for channels I wasn't getting. Their only "offer" was to temporarily give me a few premium channels. If I wanted them I'd already be getting them.

    I cannot stress enough how shady Comcast is.
     
  14. ndsports316

    ndsports316 New Member

    8
    0
    Jan 28, 2013
    I have my first Tivo coming in a few days for my condo, that only has one outlet. I will just be running a splitter to my cable modem and my tivo. No other tivos or comcast boxes in the condo.

    My understanding is the 1st cable card should be free. It doesn't appear to be free or any credits on the account. See below.

    Xfinity TV
    Digital Starter $67.95/mo.
    Cablecard $1.15/mo.

    Xfinity Internet
    High-Speed Internet $51.95/mo.
    Performance Internet SVC $0.00/mo.

    Partial Monthly Charges and Credits
    09/11-09/17 Digital Starter $15.84/mo.
    09/11-09/17 Cablecard $0.26/mo.
    09/11-09/17 High-Speed Internet $12.11/mo.
    09/11-09/17 High-Speed Internet $-15.15/mo.
    09/11-09/17 Performance $0.00/mo.
    09/11-09/17 Performance Internet SVC $0.00/mo.

    Package, Service and Equipment Fees $134.11
    Taxes, Surcharges and Fees $6.02

    Estimated Total $140.13
     
  15. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Your understanding is correct:
    "The first CableCARD in a retail device (e.g., TiVo) is provided at no additional charge to Comcast customers" source

    Also: "Comcast provides a credit to customers who have an activated CableCARD installed in a customer-owned device (e.g., TiVo) ... if the customer subscribes to a Comcast video service that includes equipment as a part of the service. Customers who qualify will receive a monthly credit of $2.50 for each qualifying activated CableCard device or converter." source
    I can't say whether or not Digital Starter includes a box in your area.
     
  16. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    Not so sure this applies to the M-Cards needed more than one tuner:
     
  17. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Not sure exactly what you mean, and an M card is a single card even though it can decode multiple streams. And they have to give you M cards and not S cards.
     
  18. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    Ahhh. That ruling does make a difference. Thanks for the link!
     
  19. ndsports316

    ndsports316 New Member

    8
    0
    Jan 28, 2013
    I know i posted in the wrong thread, because its the Comcast thread in a Series 3 sub section. But the Tivo i bought was dual tuner premier. So i guess my questions are.

    1. 1 multi-stream card should work for both tuners because I believe the premier series 4 only has one slot?

    2. Digital starter for Comcast is 2 steps above basic cable which I believe would need some type of box. Either a non hd box, an hd box without dvr, or an hd dvr.

    3. I have always thought the purpose of tivos was to get away from Comcast's wack pricing for their boxes and technology fees. But I have to add a HD technology fee to my account in order to get sports and stuff in HD on the premier? Seems like after its said and done, I am hardly saving any money with tivo over the comcast leased boxes. $1.50 for m-card + 10.00 HD fee vs $17.95 for an HD DVR Comcast box. Seems like a big hassle for $6.00 a month savings.

    Since i haven't activated my m-card yet, because i am waiting on the Tivo which should be here by Saturday, I wanted to check on here to get my ducks in a row if I am correct about the card needing to be free.
     
  20. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    1 m-card supports all tuners.

    It is about a $16/mo savings because I don't think anyone is paying HD fees. That adds up when you have multiple TiVos devices over multiple Comcast boxes. A couple of years ago clueless installer tried to add that fee once but I told him not to do that because it isn't necessary. After pairing the card, all channels -- SD and HD come in fine. The only extra thing to do is ensure the onDemand code is applied but that isn't an additional cost. Streampix is extra but not onDemand.

    You don't have to deal with clueless installers these days. Just call the 877 number.
     

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