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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. DJQuad

    DJQuad Poker Junkie

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    Dec 22, 2004
    Fort Wayne, IN
    I'm not sure yet, they said they'd determine that after it's fixed.

    This is for outside wiring (water damage) and burying a cable so I'm not sure if it falls under their regular guarantee or not.

    I hope so because this has been going on since April...
     
  2. pdhenry

    pdhenry Safety Pin

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    Feb 27, 2005
    PA
    A service appointment is a service appointment. At least that would be my opening argument.
     
  3. abeln2672

    abeln2672 Member

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    Nov 24, 2007
    Hi all! I have a Tivo HD with an M card inserted. I just got set up with new service in Indianapolis yesterday, and I already discovered that I'm getting a poor signal strength (60 and below) on many of my HD channels (ESPN, ESPN2 and a couple others in the 1500's), which is leading to frequent choppiness and drops on these stations. I am also getting a zero signal (ie, just gray screen and the "Searching" error) on many channels, including most of the channels from 2 - 25 (non-HD versions of standards like locals, ESPN, Weather, etc). I get a really solid signal (90's and above) for many other channels across the spectrum. Also, I have another TV hooked up to a Comcast digital adapter (DTA) in another room, and all my channels appear to be working from 1 - 99, including those which are completely missing on my Tivo HD with CableCard.

    I called Comcast, and they told me there was a "Minor outage affecting cable boxes in my area" and that I should call back in a couple hours if things still weren't working. I honestly think this was BS, as my online Comcast account shows no outages AND the DTA in the other room is working fine.

    My thought is that there's a problem with the signal coming into the room the Tivo HD is in, so I ordered a 15dB amplifier from Amazon today and will install it when it arrives on Thursday. At $20, it seems like a harmless thing to try. That being said, I was wondering if anyone else had thoughts or suggestions. Thanks in advance!
     
  4. DJQuad

    DJQuad Poker Junkie

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    Dec 22, 2004
    Fort Wayne, IN
    Oh believe me it will be. I personally can't wait for Google Fiber to come to my area.
     
  5. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    Garbage in, garage out. If you're getting a signal with garbage, amplifying it is just going to amplify the garbage.

    Cancel your order with Amazon. Test the TiVo on the outlet with the DTA, and test the DTA where the TiVo was. If both suck on the TiVo's outlet, you have a wiring problem in the walls.
     
  6. shortys408

    shortys408 New Member

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    Sep 20, 2011
    Just found out they were charging me for an additional outlet for my cable card. Was able to get 18 months of $12 charges credited!
     
  7. abeln2672

    abeln2672 Member

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    Nov 24, 2007
    Thanks for the quick reply! As expected, the DTA sucked on the TiVo's outlet, so there's gotta be a problem with the wiring in the walls. I'll call Comcast to schedule a truck roll, as I'm assuming that's the only solution. They totally rewired everything outside from the pole to the house when they came the other day, so that only leaves the line running to this particular outlet as the possible culprit. Ugh...I'm sure it'll take a Herculean effort to get them out here as usual...
     
  8. lpwcomp

    lpwcomp Active Member

    8,081
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    May 6, 2002
    John's...
    +plus, unless you have the internal wiring maintenance plan, they're liable to charge you out wazoo to fix it.
     
  9. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    As lpwcomp said, they'll charge you.

    Pricing varies by market, and the latest guide that my FFO has is the April 1 edition (the July edition was still not available on August 1).

    I'd call what you need Installation fees - After initial installation of Service. Could be any one of the following:
    $33.50 Hourly Service Charge (Custom Installation)
    $32.50 Additional Outlet (new)
    $30.50 Relocate Additional Outlet

    Hourly service charge's fine print: Standard installations include installations up to 125 feet from existing Comcast plant, primary outlet only. Custom installations include installations which require in-wall wiring or installations in extensive drop ceilings, basements, or crawl spaces.

    They also may throw the $30.50 XFINITY TV In-Home Service Visit charge at you.
     
  10. abeln2672

    abeln2672 Member

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    Nov 24, 2007
    Thanks to everyone for the replies -- TiVo users are the best! I was afraid of ridiculous charges like those above, so I didn't end up canceling the amplifier order. Like I said before, it was only $20, and Amazon's return process is pretty simple so I figured I'd give it a shot. Anyway, just wanted to report that it showed up this afternoon (a day early -- thanks Amazon) and it's working like a charm! I'm getting a signal in the high 90's on almost every channel, including those that I previously wasn't even able to tune! I installed it outside the house just in front of where the line to the problem room splits away from the other lines and enters the house. I'm sure I have a problem on that line (either inside or outside the house), but I'm renting the house anyway and this little fix is working for now so I'm happy :)
     
  11. DJQuad

    DJQuad Poker Junkie

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    Dec 22, 2004
    Fort Wayne, IN
    Yeah they typically pull that bs additional charge. It's supposed to be for only issues that "aren't their problem", but most often it comes down to their problem.
     
  12. DirectViewer

    DirectViewer New Member

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    Jan 15, 2002
    Be sure to sign up for the internal wiring/service protection plan before you order the truck role :D
     
  13. bareyb

    bareyb Under Maintenance TCF Club

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    Dec 1, 2000
    Silicon Valley
    Congrats. You did it the right way. You have to get the amp in line before it gets to the house wiring. Now you are simply pushing more dBs through bad cable.

    If you want a cheap easy fix, see if you can find both ends of the problem cable and put new connectors on them. I used to do service calls when I had a Cable TV business, and 99% of the time a new connector fixed the problem. It was far more rare to have a problem with the actual cable.
     
  14. Sep 3, 2013 #8794 of 9367
    abaraff

    abaraff New Member

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    Jul 29, 2003
    Portland, OR
    I recently bought a used Tivo HD on Craigslist that included 2 single stream CableCARDs (Motorola MediaCipher) that had been used with FIOS previously. Is it possible to use these CableCARDs with Comcast or do I have to rent a CableCARD from them?

    I'm not as interested in saving the monthly CableCARD rental fee as I am avoiding a truck roll or a trip to the local Comcast office which routinely has a 45 minute line populated by some of the least happy customers you've ever encountered! :D

    Thanks in advance for any information you can provide.
     
  15. Sep 3, 2013 #8795 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
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    May 6, 2002
    John's...
    Won't work. The previous owner should have removed them as they probably are Verizon property.
     
  16. Sep 3, 2013 #8796 of 9367
    abaraff

    abaraff New Member

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    Jul 29, 2003
    Portland, OR
    Thanks for the answer. Just out of curiosity, why won't they work? Are they somehow tied to Verizon?
     
  17. Sep 3, 2013 #8797 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Yes. Some are even tied to the particular cable head-end, so even a Comcast card won't work if you change locations. Also, Comcast knows what is on you account so you would be unlikely to be able to get them paired.

    What model TiVo is this and do you have any other CableCARDs or cable STBs on your Comcast account?
     
  18. Sep 3, 2013 #8798 of 9367
    Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    The monthly rental cost is $0.00. If your TV package normally includes a Comcast STB you'll get a $2.50 credit for using one of the cards they give you.
    They can't force a truck roll on you (FCC Rule 76.1205(b)(1)). You need human interaction in order to get that card--either from a tech or a CSR at the cable store. They might be able to mail you a card.
    If you get a card at the local office, go during the middle of the month or at least early in the day for the shortest lines. Right now the lines are horrible since it's the end of one of the moving weekends that just happens to coincide with a holiday.
     
  19. Sep 3, 2013 #8799 of 9367
    abaraff

    abaraff New Member

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    Jul 29, 2003
    Portland, OR
    The Tivo I just bought is a TCD652160. The one I already own is also a TCD652160 with a multi-stream CableCARD in it.

    In case it wasn't clear, I'm not trying to avoid paying for an additional outlet or anything like that. I didn't even think about trying to use these CableCARDs from Verizon until I called Comcast and was told they can't mail me a CableCARD. The only options for getting one from them are to either have a tech come out or drive to the local office. If there'd been any chance of these Verizon cards working I planned to call Comcast and tell them exactly what I was doing, have them pair the cards, etc.
     
  20. Sep 3, 2013 #8800 of 9367
    Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    Comcast won't let its customers own any equipment that is capable of decrypting transmissions. At least that's how a rep at my local office worded it.

    Do you already have a TV where you're planning on putting this TiVo? If so, the outlet charge will remain the same. If not, see my last post which I finished typing at the same time you finished typing.
     

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