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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
Check the signal level and errors on the diagnostic screen.
YES as C3 Said - Check the Signal Level on the TiVo Screen.
Comcast changed my Signal level without telling me and Decoding
Stopped until Comcast came out and gave me the 10db they stole
from my Signal.
It is obviously a signal issue. But what do I say to Comcast when I call?
I have checked the signal levels on the troubled channels. The channels that display the "Searching..." message obviously have no signal. The channels with intermittent or constant blocking show levels around 62 (well below the TiVo recommended 80-100).
Tell them you have a signal problem it will require a TRUCK ROLL.
After being with Comcast for 4 years and having a Tivo since introduction (2001?), I am not so convinced the misinformation is incompetence. More than once they have been wrong about Tivo capabilities and limitations, quickly following up with information about their DVR. I mostly tune them out and everything works fine.
Around Thanksgiving of 2012 my wife and I upgraded from Series 3 HD to Premier XL4. I stopped at the local Comcast office to swap out my two S cards for a single M card. When I told the guy at the counter that I was swapping cards, he asked if I had a Tivo. I told him I did. He asked if I had to pay a monthly service fee.
I told him, "Yes. I have the same problem with my cable company."
His face reddened a little then he gave me my cards.
If Comcast misrepresents, just ignore them and move on.
I have a new construction with new coax, new XL4, a new cable card, and after calling the 877 number it shows downloading channel and 50%. It stays at 50% for 10 minutes or so and then displays an error messages that it cannot download the channels. They tried sending a signal to repush the card info, but it is still broke.
Since this new cable connection, how can I troubleshoot whether the issue is the card or the cable?
Plug the TiVo directly in to the cable drop. If it still won't download, Comcast will probably need to pull a new line or give you a new CableCard.
looking for some guidance ...
I have two Tivo's, living room, and master bedroom. We noticed that 2 channels were not working for sure on the TiVo in the MB channel 107 (current TV) and 650 (WAPPA) - and season passes for those channels had black with 0:00 mins recorded. I did a signal strength test on the missing channels and it was 100% & 95%.
The Living Room TiVo is working fine getting all channels. I Rebooted ( the MB TiVo) - powering down for 2 mins. Without any change after startup. I then did a complete Guided SetUp - When it came back up the only channels I got were locals and HBO which I subscribe to. The other thing I noticed was that when you pop the channel banner up with the right arrow - it only shows that I have one tuner. I can't arrow down to swap tuners.
( I have two cablecards one for each tuner)
I went into setup/settings and see both cablecards and the diag screens seem to report that everything is OK, I guess, I'm not really too sure what they are suppose to look like, but there are no errors - and I didn't compare to the other working TiVo I guess I should have.
I think my first call will be to Comcast to see if they can send a refresh to "re-pair" or provision the cablecards ???
can I try swapping the cablecards from my working TiVo? will they work? or are they Tivo specific?
any comments or help would be appreciated.
I'm assuming since you use 2 cards that you have an original Series 3 box. Yours is an odd problem. First thing redoing guided setup to fix to channels wouldn't have fixed the problem. Second, the fact you can get HBO means t least one of your cards is paired and working. That is assuming HBO is a digital channel in your area, but I believe Comcast finished converting everyone to a digital so that should be the case. You can test that by looking at the DVR diagnostics screen while tuned to HBO. The CC-byte should be 0x02.
I'd say tune the other tuner to HBO as well and see if it comes in, but for some reason your box thinks it only has one tuner. This happens if the second card is removed, but you said it's plugged in and showing diagnostic info. It's possible on of the cards is going bad or doing an update or something.
Swapping the cards will cause pairing info to be lost and you'll have to repair them so I wouldn't recommend it. You can remove the cards and put them back in the same slot without depairing them, but not swapping them. So you can try to reseat them and reboot and see if the second tuner comes back.
I'm not sure if you checked the Cable Card diagnostic screen, but that would be my first recommendation as it seems like one of your cards isn't working now. You might want to give TiVo a call. They might have more insight (though probably not), but I'd say either one of the cards went bad or your box is having issues.
Thanks for the info ... I did check the 'Cable Card diagnostic screens" everything looked the same between both cards - they both were selectable by pressing either 1 or 2 to go between screens.
The fact that I get all local channels and just the premium HBO channels is really strange.
The reason I did a GS, was that in the past I had lost channels, a bit differnt, in that the channel banner info didn't match the content, and I was told to re-due GS; and that fixed it. I suppose that they moved channels around and my TiVos didn't take the fix/change correctly. Once I did that everything was working correctly again.
I got both my TiVo's when the S3's first came out (TiVo THX HD S3)
came back from vacation and everything is back!
I have an XL4 with an M-card working in one city. I am moving to a place where I will be renting a room in another city.
My question is can I move my existing M-card with my XL4 or will I have to turn in the M-card when I remove the Tivo from the existing account and get a new one on the new account?
Thanks for any advice you can send my way.
Been there, done this.
You need to bring the card in to a service center to get it removed from your account.
If you can get the account holder to come in with you, you can add it to their account right away.
Don't pull the card out of the TiVo while it's running and insert it back in before you plug in the TiVo.
Thanks for the info.
I realize that I should have provided more in my post.
Neither account is in my name.
Does this mean the best way is to remove\turn in the card with the old account holder. Then get a new m-card via a visit the new account holder?
Could I have the current account holder call in and have the m-card removed from his account and then go into a service center with the new account holder to have it added to his account?
Thanks in advance.
The best way is to keep the card; getting a new one will require you to activate it again. It's more of a headache than you want.
Perhaps; I'm not really sure. I don't think the old account holder needs to be present to drop off equipment; my local FFO has an equipment drop box that's available 24/7.
Give them a call and ask. The phone lines are open 24/7, but keep in mind the more competent reps work banker's hours.
If I understand you correctly, you and the TiVo will be in a different city and on a different cable account. If that is the case, you definitely need to turn in the card and get a new one in the new city.
I lost 1/3 of my channels for 2 weeks in both of Tivos. Called Comcast, they said it was a Tivo problem and that they couldn't help me. I called Tivo, they immediately knew what the problem was and what Comcast needed to do to fix it, they called Comcast's Cablecard support team and stayed on the line while the Comcast support person walked me through long process of reading them serial numbers, host ids, and data ids for four different cable cards. After Comcast reset/re-paired the Cablecards everything was fine.
Comcast is always the problem. They have missed literally 6 appointments to fix an issue similar to yours, and I'm still waiting on them to fix it. So much for their commercials about great customer service.
Isn't there an on-time guarantee now? You should at least be getting some discounts because of it.
I believe they are supposed to give a $40 credit for a missed service call. Though they could always claim you didn't answer the phone when they called.