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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Feb 3, 2013 #8721 of 9367
    chiguy50

    chiguy50 Member

    463
    4
    Nov 9, 2009
    Atlanta, GA
    Congratulations! It's probably their billing dept.'s usually SNAFU methodology, but perhaps there is a correlation to your other billed services. What are you getting on your combined Comcast account and at what price?
     
  2. Feb 4, 2013 #8722 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    $80/mo. for all non-premium channels and Blast internet.
     
  3. Feb 4, 2013 #8723 of 9367
    morac

    morac Cat God

    8,955
    22
    Mar 14, 2003
    NJ
    I wish that was offered near me. The only double play package I see Blast Internet plus Digital Economy for $83. Digital Economy omits many popular channels like Cartoon Network and Syfy.

    I'm currently on a special package where I get Blast and all channels plus HBO and Starz! for $80, but that expires next month.
     
  4. Feb 4, 2013 #8724 of 9367
    chiguy50

    chiguy50 Member

    463
    4
    Nov 9, 2009
    Atlanta, GA
    Are you referring to the "Digital Preferred" tier with no additional programming (e.g., sports entertainment)? Do you have any Comcast equipment other than the two CC's and the DTA and, if so, is there a separate charge for it (e.g., cable modem)? Are you on a special promotion or did you qualify for any other discounts? How much are you paying in total every month including equipment charges and discounts?

    I'm trying to figure out whether there is a logical explanation for the dismissal of your "additional outlet" charge or whether it's an anomaly that could be short-lived. Based on what you've mentioned to date, it sounds like a mistake that will eventually be corrected, but it would be nice to find out that you've somehow managed to legitimately avoid the "TiVo penalty" charge.
     
  5. Feb 4, 2013 #8725 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Yep, preferred with nothing other than 2 CCs and a DTA. My total bill w/taxes is $80/mo (the card credits offset taxes and the DTA).

    It is their usual new customer double play promo, but I keep getting them to re-up me on it when it expires because I tell them that U-Verse has a better deal and I can switch (not that I will). The 2nd card was taken off the bill a couple of weeks after I re-up'd again in December.
     
  6. Feb 4, 2013 #8726 of 9367
    chiguy50

    chiguy50 Member

    463
    4
    Nov 9, 2009
    Atlanta, GA
    So . . . it there any line entry on your current bill for either of the CableCARDs? Or are the two COE credits the only indication that Comcast knows you have two of their CC's and are using them in your own equipment?

    I'm scratching my head on this one. Perhaps the bonobos in billing have assumed that you're using both remaining CC's in the same device? Previously, that would have meant a charge of about $2.00 for the second card. But now that Comcast is imposing the $10 "additional outlet" fee in lieu of a legitimate CC fee, two CC's in one device would presumably remain free of charge.

    Just curious: What is your zip code? Both lpwcomp and I are in the ATL and are still paying the "TiVo penalty" fee, as I like to call it.
     
  7. Feb 5, 2013 #8727 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Only the 2 credits and the DTA are on my bill, I'm in 30106 (Austell). Both cards have full authorization so they are still on my account just not on the bill. Yep, it's weird, because the 2nd card (and outlet) was taken off 2 weeks after I returned the 3rd card and got my deal renewed, for no reason that I can see.
     
  8. Feb 5, 2013 #8728 of 9367
    chiguy50

    chiguy50 Member

    463
    4
    Nov 9, 2009
    Atlanta, GA
    As we know, Comcast's service and billing are two separate departments and their operations don't always sync, so it's not really weird in my book--any more than it's weird that folks have been getting billed for premium channels but don't obtain the proper CC authorization to receive those channels.

    I hope your current arrangement will stick, but please let us know if anything changes. For my part, I'm getting comped for the $10 "digital service" fee (that's how it appears on my bill) through Jun/Jul of this year, but when that credit ends I plan to go back at Comcast to get it removed. In the meantime, I can't really complain since my total monthly bill is a negative $5.80, and my current running total is a credit of $39.21.;)

    BTW, I'm in zip 30324.
     
  9. Feb 6, 2013 #8729 of 9367
    lil.wabby

    lil.wabby New Member

    1
    0
    Feb 6, 2013
    At least twice a week, I get a freeze out and then cablecard screen on both my tivos. I was on the phone for hours with Comcast and the Cable company. Each pointing fingers at the other. So through all this here is what I have found. When this happens, I unplug the TiVo and let it reset. Then hit live tv button twice and then hit the Tivo button so that I can get to my recordings.

    What a pain, but it works.. Does anyone know why this is happening?
    Has anyone else had these issues.

    Thanks
     
  10. Feb 6, 2013 #8730 of 9367
    unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    When you say unplug the TiVo, do you mean unplug the AC cord from the wall socket, unplug the cable company cable from the tuner input, or the Ethernet cable or what?

    If it was just one TiVo doing it, I'd ask if you'd looked at your capacitors lately.

    Although, it wouldn't hurt to check them on both machines anyway.
     
  11. peter888chan

    peter888chan Member

    30
    0
    Feb 16, 2010
    recently purchased the 4 tuner premiere with lifetime and moved the cablecard from the premiere XL into the new box

    surprisingly, all channels still worked

    but I called the Comcast cablecard hotline anyway and provided the needed info, they sent a hit, lost channels, wait a minute, all channels back

    phew
     
  12. mjmontgomery

    mjmontgomery New Member

    3
    0
    Mar 10, 2013
    Hi Tivo experts,
    I am considering getting an actual cable package. I currently have a Tivo Premiere with a CableCARD (i get broadcast-only channels via Comcast now).

    I talked to 2 guys at Comcast and they kept saying that if I subscribe to "digital starter" (one of their levels that includes VOD) I will need an actual cable box. They said I cannot use On Demand if I stick with just the CableCARD. Quote "Thank you for waiting. As I have checked, Tivo with cable card can only receive Digital Cable channels but not ON DEMAND, pay-per-view, or the interactive programming guide."


    This is confusing because Tivo's website (where you put in your zip code ) says I can use On Demand with my Tivo. And from reading other threads it sounds like some people have been able to do this. Or maybe I have misunderstood some or all of the information.

    Can someone help me understand?
     
  13. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Where are you located? Some Comcast service areas have implemented VOD on TiVo Premieres. Even if you aren't in one of those areas, you can still receive all of the channels in a package, just no VOD or PPV.
     
  14. mjmontgomery

    mjmontgomery New Member

    3
    0
    Mar 10, 2013
    My zip is 02139. According to Tivo's page about it, it may be possible (I put in my zip and got "congratulations! " etc.
     
  15. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    I'm shocked to learn that 2 Comcast CSRs are that clueless.:rolleyes: You might want to call them back and tell them that they are providing erroneous information, that VOD and PPV are indeed available available using your TiVo Premiere. Demand to speak to a supervisor and keep moving up the chain until you get someone who knows what they are talking about. If they keep insisting that you need one of their boxes, e-mail We_Can_Help@comcast.com, contact TiVo support, and consider filing a complaint with the FCC.
     
  16. mjmontgomery

    mjmontgomery New Member

    3
    0
    Mar 10, 2013
    Thanks lpwcomp, I know that sometimes happens with comcast (but they seemed so sure! ;) )
     
  17. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Aren't VOD and PPV like SDV, in that the TiVo needs a way to send a request back up the co-ax to the cable company?

    Which cable cards were apparently carefully designed not to be able to do.
     
  18. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    The Premieres do it by communicating via IP backchannel.
     
  19. wb4whd

    wb4whd New Member

    1
    0
    Apr 19, 2013
    Comcast is terrible on their pricing. I was paying $1.50 a month per CableCard after the first free one for a year or so then Comcast suddenly jumped the price in Atlanta to $9.99 per card. I would call and fight with them and they'd drop the price again but only for a month and then it would go right back up. After dealing with this for 5 years I had enough. I switched to Dish and got a pair of Hopper DVRs. I have 3 Tivo Premiers and 2 Tivo 3HDs to sell if anyone is looking for good used equipment. 2 of the Premiers have reference numbers so you can just finish the last 6 months of service and be contract free after that.
     
  20. BobR1

    BobR1 New Member

    3
    0
    Mar 20, 2013
    I've been reading a lot of the cablecard problem related threads here looking for info, but so far haven't found anything quite matching what's been happening this week.

    My Premiere has been working perfectly fine for over a year now, pretty much trouble free on Comcast.

    Two days ago, C-SPAN suddenly became Comedy Central, although the Tivo guide still said C-SPAN. I decided to give it a day, and sure enough, this morning C-SPAN was back, but now I'm getting the "Channel not authorized" message on C-SPAN3.

    Then surfing around, I discovered that something like almost half the channels (all just seemingly random channels) are giving me that same message, and restarting the Tivo didn't help.

    I still have the Comcast cable box hooked up (to use their "On Demand" stuff), and hmmm.. all those channels are working.

    So now I'm not sure whether to start by calling Tivo, or Comcast.
     

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