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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Dec 3, 2012 #8641 of 9367
    MichaelK

    MichaelK New Member

    7,308
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    Jan 10, 2002
    NJ

    they messed with my customer equipment credits recently too- i think that's a prelude to messing with the whole thing- I'd brace yourself for the letter any day now. And start thinking about your options.

    Oddly i have some oddball credits recently too. $5 on the 17th. $0.19 on the 17th. $4.77 without a date. I'm guessing perhaps a goodwill credit for the hurricane? And/or they're going through everything trying to make everyone pay the same?

    In the end I think it's a matter of time till everyone is getting socked the same. First cablecard/device will be free. $2.50 credit for customer owned equipment per device. ~$10 a month additional outlet fee for every device in the house beyond the fist one- for cablecard or cable leased euipment- only exception being the discount DTA's.
     
  2. Dec 3, 2012 #8642 of 9367
    MichaelK

    MichaelK New Member

    7,308
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    Jan 10, 2002
    NJ
    keep your fingers crossed and hope your the last area to get "fixed"

    sadly it's probably just a matter of time based on the response the people complaining have been getting.
     
  3. Dec 3, 2012 #8643 of 9367
    MichaelK

    MichaelK New Member

    7,308
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    Jan 10, 2002
    NJ

    not trying to be argumentative- but what you and the rest of the complainers dont get is that cablecard and additional outlet fees are TWO DIFFERENT ISSUES.

    Once comcast gets through unifying their billion systems cablecards will be free (at least the first per device)

    Tivo's, or even cablecard devices, are NOT the only thing getting nailed additional outlet fees. Comcast charges those fees to their own leased equipment. (they give people with their own equipment a $2.50 credit- that's probably the point to argue- does a cable cox rental really ONLY cost comcast 2.50 or are we saving them more money...)

    It's all a long time ago- but my basic recollection is like 30 years ago (all rough numbers) cable charged per TV connected even if it was your own analog tv, then like 20 years ago the government made that illegal (although DBS was allowed to charge "mirroring" fees per box). Then like 10 years ago cable whined that if DBS could do it, why couldn't they, and they had the laws/regulations changed to allow "additional outlet fees" for digital outlets. Now that comcast has just about gotten everyone on digital they're working on charging everyone theses fees (as they get their systems all in line).

    this isn't about tivo or cablecards it's about the congress critters allowed the fees for everyone and now comcast is going to take advantage and charge what the market will bear.

    But anyway- to your point- I brought back 2 cablecards to cut the fees and filled out a survey and let them know the excessive fees were why.
     
  4. Dec 3, 2012 #8644 of 9367
    chiguy50

    chiguy50 Member

    464
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    Nov 9, 2009
    Atlanta, GA
    Nope, not so. Comcast is SUBSTITUTING the AO charge for the CC fee; therefore, it is analogous to a $10 CC fee. The proof is that my line-item CC charge was removed from my bill concurrent with the imposition of the AO fee. So what am I paying Comcast for the two CC's I am renting from them? Answer: $10 (first one being free IAW their published fee schedule). It is irrelevant how Comcast disguises it; they increased the charge for that second CC from $1.50 to $9.95.

    Way to go! I also contemplate returning my second CC once I start having to pay the increased fees. (As I stated earlier, I succeeded in obtaining offsetting compensation for the first 12 months of $10 CC fees in addition to six months of free HBO/SHO/STARZ.) This is another argument I gave in writing to Comcast's corporate rep for the wrongheadedness of their policy: as far as consumers like me are concerned, the result of their unreasonable new CC fees will actually be LESS revenue rather than more, in addition to alienating an otherwise satisfied customer!

    My main complaint isn't even about the money; it's the duplicity of their policies and what it bodes for the future.

    BTW, if you think those $10 AO fees aren't going to be raised incrementally every year or so, I've got a dry parcel of land in lower Manhattan to sell you!
     
  5. Dec 3, 2012 #8645 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Some other data points in support:

    They added the ADO fee to my account the day I picked it up, even though I waited more than a month before activating it.

    In my account, there is nothing that distinguishes a CableCARD from a Cable box, except serial number.

    Their official charge sheet says $0 for the first card in any device while in fact the charges are all over the place, the ultimate being the ADO fee minus the User Owned Equipment credit (which in my case at least, had to be explicitly requested). There is absolutely NO indication on the rate sheet that having a CableCARD will incur the ADO fee.
     
  6. Dec 3, 2012 #8646 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    This is part of the problem - they're essentially charging us $7.50 a month for each extra card, which is ridiculous and has no comparison to the cost of a box. They're just getting around it by calling it an outlet fee, but regardless according to the FCC it should be a reasonable card rental and clearly it is not.
     
  7. Dec 3, 2012 #8647 of 9367
    chiguy50

    chiguy50 Member

    464
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    Nov 9, 2009
    Atlanta, GA
    You've concisely framed the issue.

    And you can be sure that a prime motivator behind this new fee structure was explicitly to counteract the long-term cost benefit of TiVo for those customers who were willing to purchase a third-party device rather than rent Comcast's POS DVR.
     
  8. Dec 4, 2012 #8648 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    I just got my latest bill and am now getting hit with a full outlet fee for each extra card - before now I had one extra at $1.50 and another at $9.95. Now they're both $9.95 minus the credits.

    Looks like I'll be taking a trip to my local Comcast gulag to return a card for an old Tivo HD I'm currently not using, plus a DTA that they gave to us for free and now charge $1.99 a month for.

    Comcast sucks for billing, I love their service otherwise.
     
  9. Dec 4, 2012 #8649 of 9367
    chiguy50

    chiguy50 Member

    464
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    Nov 9, 2009
    Atlanta, GA
    +1

    But before you hand back that equipment, I have another suggestion. If you haven't done so already--and assuming you don't mind taking the time and trouble to start a communication chain--try sending off an e-mail to Rick Germano, Comcast SVP for Customer Relations. You and I are in the same geographic service area and, if my experience is any indication, you can expect a personal response from the Atlanta corporate rep, Archie Jackson. Archie is a caring professional and, while he is not going to be able to waive the new fee policy, he has the authority to offer you compensation to mitigate the increased costs. If you are courteous but firm and emphasize how happy you are with the service otherwise (like me), then it's an easy win-win for them to respond with some sort of ameliorating gesture to keep you as a satisfied (if slightly disgruntled) customer.

    Here's the web page for your communication. Just click on the hyperlink "Send an e-mail to Rick Germano" at the bottom of the page and fill out the on-line form. It couldn't hurt; and at the very least Comcast's customer relations department will have more grist for their "is what we're doing worth pissing off dedicated customers" mill.
     
  10. Dec 5, 2012 #8650 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Done, we'll see what happens. I've talked to corporate before about the card outlet fees and my FCC complaint and they are good folks to deal with, but their hands are tied.
     
  11. Dec 5, 2012 #8651 of 9367
    chiguy50

    chiguy50 Member

    464
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    Nov 9, 2009
    Atlanta, GA
    Good luck! Please let us know how you fare.
     
  12. Dec 8, 2012 #8652 of 9367
    userdoba

    userdoba New Member

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    Jun 6, 2009
    I'm thinking about upgrading my Tivo from a two tuner Tivo HD to a Tivo Premiere 4. Can I use the original Comcast cable card or will I have to get a new one.
     
  13. Dec 8, 2012 #8653 of 9367
    morac

    morac Cat God

    8,964
    25
    Mar 14, 2003
    NJ
    If it's a M card, which it should be, then yes you can use it. You'll just have to call Comcast and pair it.
     
  14. Dec 9, 2012 #8654 of 9367
    MichaelK

    MichaelK New Member

    7,308
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    Jan 10, 2002
    NJ
    be sure to call the cabelcard toll free number posted earlier in this thread. the normal CSR's are clueless. (But they will at least give you the cablecard number to call- apparently it's so not part of the regular food chain that they can't even transfer).
     
  15. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    I got a call within a couple of days and was able to extend my current double play promo for another year, so that's good. They can't do anything about the outlet charges for extra cards though, so I will be returning a card and a DTA.
     
  16. chiguy50

    chiguy50 Member

    464
    4
    Nov 9, 2009
    Atlanta, GA
    Great! Thanks for reporting back. At least you were given some consideration for your effort, and that offsets part of the increased costs--whether you absorb them or avoid them by reducing your number of CableCARDs.

    Now let's all write to TiVo and urge them to contest Comcast's actions at the FCC. Better to light a candle (under TiVo's ass) than to curse the darkness (of Comcast's corporate heart).
     
  17. nuraman00

    nuraman00 New Member

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    Dec 28, 2012
    I just placed an order for a Tivo XL4 DVR.

    I have an existing Comcast DVR.

    When I get the Tivo DVR, can I just take the cable card from my Comcast DVR, and put it in the Tivo? From what I've read, I think that's what I can do, but would like to confirm.

    I also called a Comcast rep and he/she seemed to confirm that I could do that. But he/she also said I might need to go to a Comcast store, and have them confirm whether the cable card can be transferred to the Tivo.

    Would I need Comcast to do any other configuring?


    Are there any other install tips?

    Thanks!
     
  18. Gene Plantz

    Gene Plantz tivo Premier XL

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    Dec 31, 1999
    Hoffman...
    you need to call Comcast to PAIR the card to the Tivo. The card must be inserted before doing this.
     
  19. nuraman00

    nuraman00 New Member

    20
    0
    Dec 28, 2012
    Ok, so I insert the card from the Comcast DVR to the Tivo.

    I do any configuring that Tivo requires, then I call Comcast so they can do the pairing on their end.

    I can then return the Comcast DVR to a Comcast store.

    Does that sound right? Does this take very long, say 30-60 minutes or less?
     
  20. HazelW

    HazelW Member

    284
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    Dec 6, 2007
    No. Va
    I don't think you can remove a cable card from a Comcast box. Mine, anyway, are sealed.
     

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