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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Oct 10, 2006 #841 of 9367
    silentbob

    silentbob New Member

    25
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    Jun 25, 2002
    Yes. My installation story is upthread.

    On a related note, has anyone in MC received their bill yet? I'm curious about whether the CableCARDs are actually free or whether Comcast will somehow screw us over with an "outlet" charge.
     
  2. Oct 10, 2006 #842 of 9367
    Big Boy Laroux

    Big Boy Laroux New Member

    120
    0
    Oct 10, 2006
    I tried to search through the thread, but couldn't find anyone asking this question (maybe cause it's an obvious one)...


    Do you have to have Digital Cable in order to get a CableCard?

    I'm in nashville, and I only have Standard Cable, but I have a set-top box for whenever i want to watch HD shows. Will Comcast provide CableCards just for the HD channels, or do I have to sign up for digital?

    Is anyone else in this same boat?

    Thanks!
     
  3. Oct 10, 2006 #843 of 9367
    TiVangelist

    TiVangelist New Member

    133
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    Aug 28, 2000
    Boston, MA
    I'm no expert, but how can you get HD shows on Standard (ie, analog) Cable? If you have a set-top box that gets you HD broadcasts, isn't that, by definition, digital cable? Maybe your cable system is different, but I can't get any high-def shows without signing up for digital cable.

    I believe that, yes, you have to get digital cable to get cable cards.
     
  4. Oct 10, 2006 #844 of 9367
    Big Boy Laroux

    Big Boy Laroux New Member

    120
    0
    Oct 10, 2006
    ok, i was thinking that would be the case...

    as for your question, I have standard cable, and only pay an extra $5 per month for the HD channels. I have to use a Cable set-top box for that (so technically, the other channels may be digital quality - but i watch my normal (Non-HD) channels through my TiVo), but i don't have all of the digital cable channels.
     
  5. Oct 10, 2006 #845 of 9367
    atl Tivo

    atl Tivo New Member

    17
    0
    Apr 14, 2003
    The...
    This is a complete Nightmare. The guy comes to my house today an hour after the 3 hour window. He has never done a cable card install before. I end up calling comcast and give them the serial numbers on the cards to activate them. So I go through the guided set up and i only get a limited number of channels. I get 20 something non-HD channels, which most of them are local and I get the Local HD channels. Also when I go to Channel Test for Card2 it does not work. I call comcast and they are clueless. They are basically closing out the "Work Order", which they said should fix my problem.

    Is there anything on my end that I am doing that could be causing this problem?
     
  6. Oct 10, 2006 #846 of 9367
    cmaasfamily

    cmaasfamily New Member

    79
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    Jan 26, 2006
    If you'll take another non-expert view... You can certainly get HD locals without signing up for the digital cable tier; and you don't have to sign up for HD either - that just gets you Discovery HD and whatever other HD cable channels they provide.

    I believe they are required to provide HD locals. They are certainly not required to make that clear to anyone or to explain it anywhere on their website. Look for the asterisks on your channel line up. If you look hard enough you'll find 6 point type explaining that they are included even in "lifeline" / basic cable.

    Having said that though, you won't get guide data without cable cards, and you won't get cable cards without signing up for the digital tier. So effectively, yes, you have to sign up for the digital tier if you want to use your S3 as god intended.
     
  7. Oct 10, 2006 #847 of 9367
    Big Boy Laroux

    Big Boy Laroux New Member

    120
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    Oct 10, 2006
    i thought the TiVo got its guide data from its regular downloads... it needs the CableCards for that?
     
  8. Oct 10, 2006 #848 of 9367
    sjca35

    sjca35 New Member

    31
    0
    Dec 4, 2003
    California
    Correct. Guide data is via the Tivo service, not the cablecards. If you don't have Tivo service active for your S3, you won't get guide data, even if you have cablecards installed.
     
  9. Oct 10, 2006 #849 of 9367
    stoli412

    stoli412 New Member

    180
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    Nov 22, 2003
    Philadelphia PA
    TiVo needs the CableCards to provide the channel map, so it knows what guide data to apply to what channel. That's why there's the big push for TiVo to enable manual channel mapping so you won't need CableCards for basic/unencrypted digital channels.
     
  10. Oct 10, 2006 #850 of 9367
    cmaasfamily

    cmaasfamily New Member

    79
    0
    Jan 26, 2006
    Correct. I should have been clearer in my response. I have been recording HD locals on my S3 without cable cards for a while now (two week lead time in my area to get them) and it works fine - just no guide data - have to record by time and channel and have to go through a one-time tedious process to find where they're hidden by the cable co. (covered elsewhere in the forum).
     
  11. Oct 10, 2006 #851 of 9367
    Big Boy Laroux

    Big Boy Laroux New Member

    120
    0
    Oct 10, 2006
    ok, thanks. makes sense.

    which thread has the information about the one-time tedious process of finding where the local HD channels are hidden? (still getting used to the search feature here)
     
  12. Oct 10, 2006 #852 of 9367
    atl Tivo

    atl Tivo New Member

    17
    0
    Apr 14, 2003
    The...
    Why are my cable cards not getting all the channels. I get local analog and HD and a few other low analog cable channels but nothing else. Comcast said I need to contact TIVO and i told them it is the cable cards. Is there anything I can do?
     
  13. Oct 10, 2006 #853 of 9367
    cmaasfamily

    cmaasfamily New Member

    79
    0
    Jan 26, 2006
    Search for Local HDTV Frequencies - Channel Scan
     
  14. Oct 10, 2006 #854 of 9367
    yunlin12

    yunlin12 Tivonation Citizen

    1,223
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    Mar 14, 2003
    San Jose, CA
    What does it say in your CableCard Status screen, under conditional access. If it doesn't say Enabled, authorized, then Comcast probably didn't initialize your cable cards correctly. Search this thread on MISSING_PROGRAM_REKEY
     
  15. Oct 10, 2006 #855 of 9367
    tirofiban

    tirofiban New Member

    348
    0
    Feb 14, 2003
    PA
    Phoenixville, PA Update: 2nd Visit Success!

    Ok, last Monday I had a successful install, only to discover a few days later that someone at Comcast had messed up my account in the computer, disabling 1 CC and a digital cable box. Today, the tech came and once he heard my story the tech called Comcast to get it all straightened out. After being on hold for quite sometime, the tech got everything resolved.

    The tech said if the account isn't set up right with the correct subscription codes, the devices will become unauthorized a few days after a successful install.

    My Weaknees 500GB S3 is fully operational! It's fun to see how much stuff you can record on 500Gb :)
     
  16. Oct 10, 2006 #856 of 9367
    calow2

    calow2 New Member

    2
    0
    Oct 10, 2006
    if anyone has a pic of tie conditional access page they could send me that would help me out and one of the any pics of the tivo cablecards menus so i can help other to install them iin to your tivo 3's
     
  17. Oct 10, 2006 #857 of 9367
    atl Tivo

    atl Tivo New Member

    17
    0
    Apr 14, 2003
    The...

    This was the most helpfull post all day. I found a thread on this, called comcast and my CableCards were working within 5 minutes of talking to the CSR. I am a happy man.
     
  18. Oct 10, 2006 #858 of 9367
    MJedi

    MJedi Member

    131
    0
    Jun 17, 2002
    WA
    Well I tried calling again to get the install fees reduced, and the gal I spoke to wouldn't do anything for me. When I asked for a supervisor, she said they didn't have one on the floor. Hm. I'll keep trying.
     
  19. Oct 10, 2006 #859 of 9367
    calow2

    calow2 New Member

    2
    0
    Oct 10, 2006
    f anyone has a pic of tie conditional access page they could send me that would help me out and one of the any pics of the tivo cablecards menus so i can help other to install them iin to your tivo 3's
     
  20. Oct 11, 2006 #860 of 9367
    TiVangelist

    TiVangelist New Member

    133
    0
    Aug 28, 2000
    Boston, MA
    Successful installation in Palo Alto.....Comcast came out yesterday afternoon. The technician was very new and had no idea how to install the cards in a TiVo. He didn't take the TiVo cheat sheet I offered, so, I walked him through the process, and all went well. It didn't even take very long. At the end, the tech said, "wow, I'm gonna give myself a big pat on the back!" Pretty maddening to hear that after I did everything. (Not to mention the little lecture about why would we bother with TiVo when we could get the Comcast DVR??? and the constant complaining about how late it was (the tech came at 5pm during a 2-6pm window)). So, despite this tech's lack of professionalism and experience, everything went as expected and hoped!

    The tech only brought two cards (Motorola), but both worked just fine, fortunately. We were dual-recording within an hour, ooohing and aaahing over NHL hockey in HD! It's awesome!
     

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