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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    Since this is on the Comcast CableCARD thread, I will assume that you are on Comcast. FCC regulations require them to allow self-installs of CableCARDS and have since August 8th of last year. The process is not usually as smooth as it should be since Comcast has refused to adequately train their CSRs.

    What is the model # of your TiVo? If it is a Series 2, then it isn't HD nor does it support CableCARD. The other consideration is that the original Series 3 TiVo needs two CableCARDs.
     
  2. ufauxreal

    ufauxreal New Member

    35
    0
    Sep 16, 2008
    Sorry, yes, my cable co. is Comcast. Here is my info... it is Series 3, not 2:

    TCD652160

    SERIES3 HD

    I was told I only need one Cable Card (an M card?).
    Thanks for your quick reply. I want all the info I can get before I call Comcast.

    JB
     
  3. lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    Yes, an 1 m-card. They are supposed to provide an m-card unless you specifically request otherwise.

    Bear in mind also that, unless this is the only "box" on you account, they will probably add a "Digital Access" or "Additional Digital Outlet" fee to your account as soon as you get the CableCARD.
     
  4. Merle Corey

    Merle Corey New Member

    64
    0
    Aug 25, 2001
    Mount...
    Installation is really easy. Insert Card A into Slot B, as it were.

    Activation is potentially painful, but isn't tech-challenging.

    If you're lucky, you'll call, read off the number sequences, they'll put them in right the first time, and things will just work. If you're unlucky, there's a lot that can go wrong - they can put in the wrong numbers, they can fail to pair it properly, the card can be faulty. For that matter, the TiVo can be faulty too, but there's not a plague of bad card readers like there are bad power supply capacitors.

    My first card installation involved five calls and two cards; apparently I was on the luckier end of the spectrum. I'll be embarking on my second installation in a few weeks. There's absolutely nothing I can take from my previous experience and say "Well, at least now I know ___ for next time," except for maybe planning to do it on a day off so I can hit the Comcast office as many times as needed.

    Good luck! :p
     
  5. ufauxreal

    ufauxreal New Member

    35
    0
    Sep 16, 2008
    This is the only 'box', hooked up to the only TV in the house. I do have a cable box they sent me which I have never used, which I will happily return to them.

    BIG SIGH... With my luck.... oh well, nothing ventured, nothing gained. I will call them tomorrow and see if they will let me self install. Will they give me a specific phone number to call to activate the card?

    Thanks so much to both of you for your replies.

    JB
     
  6. lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    When you go to the local office to get the CableCARD, take the box with you. Insist on a receipt and tell them you want "Customer Owned Equipment" credit added to your account.

    When I picked up my latest CableCARD, they gave me a list of phone numbers, one of which was for CableCARDs. Of course, I promptly lost it. Hopefully, when I get around to installing it, if I ever do, the # that appears on the screen will work.
     
  7. Merle Corey

    Merle Corey New Member

    64
    0
    Aug 25, 2001
    Mount...
    The official Comcast CableCARD number is 877-405-2298. It's not a 24x7 number; I don't recall the exact times, but I think they open around 9am Eastern and close some time after 10pm.
     
  8. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    I have done two pairings in the last 6 months via that number and both times it went perfectly, first try, including premium channels. One was an SD HD Homerun Prime and the other was a Premiere. Getting ready to move one of the cards into an Elite and don't expect an issue.

    Comcast is way better than it used to be for card pairing. Billing on the other hand is a whole nother nightmare, and (sometimes) a scam, but the FCC doesn't care.
     
  9. jadziedzic

    jadziedzic Member

    89
    0
    Apr 20, 2009
    Don't let all the "Five years ago I tried to get a CableCARD to work with my TiVo and it was a nightmare!" stories scare you away. My three experiences with CableCARDs and Comcast spanning five+ years were for the most part not a big deal.

    My most recent experience (a few months ago) with a self-install for a TiVo Premiere started with a trip to the local Comcast office to pick up a CableCARD. They handed me a folder with the card and a set of instructions, part of which were specific to TiVo. I inserted the card in my new TiVo (which took a bit more force than I expected), called the Comcast number, gave them the three sets of numbers shown on the TiVo CableCARD screen, and within a few minutes things were up and running.

    Yes, the process isn't perfect, but it's come a long way from the days of TiVo #1 where the installer spent 30+ minutes on site trying to get through to the activation center.
     
  10. Merle Corey

    Merle Corey New Member

    64
    0
    Aug 25, 2001
    Mount...
    It's definitely a YMMV experience. To quote myself from six weeks ago:

     
  11. Jul 2, 2012 #8551 of 9367
    billbillw

    billbillw Member

    161
    0
    Aug 15, 2005
    Atlanta
    I finally signed up for service last week. Signed up online with self install option (only $10) since already owned modem and planned to pickup cable cards from local office. House was already wired and connected.

    Modem install was not tough, except online activation didn't work (surprise) and I had to make two calls to Comcast (1st one was disconnected after waiting for more than 20min). Had internet working Tuesday night. Had to wait for 'self install' kit to arrive on Thursday. Connected non-hd digital box. Did online activation. It went through, but surprise, channels didn't work. Didn't bother to call comcast because I planned on picking up cable card and giving them the POS non-hd box back anyway. Saturday morning, went to local office. Was worried about having to wait for a long time. Surprise (a good one this time). I was one of only 2 customers and didn't have to wait at all. Service rep said something about a note on my account to drop a new line or something and I said no, no need. She said that was why the cable box didn't work. She cleared that, took my non-HD box, grabbed a Motorola M-card, scanned it with a scanner (should help prevent errors eh?) and said the card was in the system and should work when I get home (of course, it didn't) and sent me on my way. In and out in less than 10 minutes.

    Got home, installed card, went through guided setup, download channel list, etc, but channels were blacked out. However, a fairly quick call to the cable card activation line and things were all good. Took about an extra 15-20 minutes on the phone, much of which was waiting for my Tivo to reboot again (at the suggestion of the support rep). I won't know what type of billing snafus to expect, but with only one device for now, I wouldn't expect any problems, yet... once I get all 3 devices, I expect I'll be calling billing to make sure my discounts, etc. are applied.

    So, 1 down, 3 to go (1 for TivoHD and 2 for my Series 3 OLED). I did the Premiere 1st.
    Next week after we get fully moved in, I'll get another M-car for the TivoHD. Hopefully, it goes as smooth as this one. I won't be using the S3OLED until I complete my basement home theater, which could be a month or more down the road. That should be fun, having to activate two cards at once.
     
  12. rob_gendreau

    rob_gendreau Member

    45
    0
    Jun 20, 2002
    Oakland
    Comcast couldn't verify that I'd ever had cable service at my home (I think they bought out another provider here (Oakland, CA) and my service was LONG ago). So they need to come out to do the outside wiring.

    That being the case, should I request they install the cablecards in the two TiVos I'm getting so that they can do it at the same time? is cablecard installation free?

    Normally I'd do it myself, but I figure if an installer has to come out anyway....

    Rob
     
  13. lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    I doubt that would work. As difficult as it may be to believe, the people physically installing the cable probably know even less about CableCARDs than the idiot they normally send out. Plus, Comcast is unlikely to forgo an opportunity to lay an additional charge on you.
     
  14. sandybeaches

    sandybeaches New Member

    6
    0
    Jul 12, 2012
    That's been my experience as well. The CC installation usually requires several phone calls by the tech to a number where someone tells them (sometimes erroneously) what to do.
     
  15. rob_gendreau

    rob_gendreau Member

    45
    0
    Jun 20, 2002
    Oakland
    So I call Tivo, and the very helpful staff tells me that they (Comcast) shouldn't charge me $8.75 for a second "HD Service" fee. There's a $10 fee for HD Service as an add-on to the package, but the second one was for another "TV" and was for "HD channels" and program guide, on demand, etc. But elsewhere in the cablecard info Comcast says if you go that way you only get "one way" cable and no interactive features.

    So I was puzzled. If the fee is just to get the HD SERVICE it should be one time; the service is the service is the service; it's passive. I could see why they'd charge a second fee for INTERACTIVE stuff, since that means a load on their stuff; kinda like internet service. But they explicitly say it's only one way.

    So I dunno whether I'm gonna have to pay that $8.75 or not. Any successful arguments I could use when I call back?
     
  16. lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    Personally, unless you have some of their HD equipment, I don't think they should be charging the fee at all. But it is a monthly fee. This is yet another case of Comcast playing fast and loose with the rules and trying to get away with charging what ever they can.

    If you look at their rate card, they have a rate for the package, the package includes HD channels, it says you may need equipment to receive the HD channels (which you have with your Tivo 3s and/or 4s). There is nothing on the package fee page that indicates you have to pay an additional fee to receive the HD channels.
     
  17. rob_gendreau

    rob_gendreau Member

    45
    0
    Jun 20, 2002
    Oakland
    So...here's what Comcast emailed me in regards to the question of what fees there were:

    So I shouldn't be charged an additional $8.75.

    Rob
     
  18. lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    This paragraph is a load of bull.
     
  19. HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    Why? It says with Comcast HD equipment.
     
  20. lpwcomp

    lpwcomp Active Member

    8,077
    2
    May 6, 2002
    John's...
    Still bull. The HD content goes to every outlet. They are charging you over and above the cost of the equipment rental for nothing.
     

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