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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
Two of the most relevant bullets from the first link are (emphasis mine in the first quote):
Received a call yesterday from a Comcast "Research" rep in reference to my question about the $2.50 credit. He asked me what TiVo I had, and if it was higher than the S3. Then he said he'd call me back.
So he called me back and asked me how many TVs I had in the house, and how many DTA's connected. I told him that on the third DTA, I was returning that and putting the TiVO in its place. He said that was a bad idea, and that if I returned the DTA, then my $1.50/mo. cablecard cost would go up to $9/mo.
I immediately pulled up the FCC website, and told him that was in clear violation to FCC's policies about charging any additional service. And that they already violated 1 of the policies (not allowing me to do a self-installation). Plus that they are charging me a $9.95/mo. HD Tech Fee that wasn't there last month before I added the cablecard.
He said he'll do some "research" and call me back. So he calls me back and first waives the HD Tech fee for 6 months. Then he says that he was wrong, that there shouldn't be an additional charge per month to use the cablecard, but he wasn't sure if that was possible without a code in the system (that's how it's already setup, so it obviously works). He went on to say that the $1.50/mo. I pay for the cablecard is the "service" and that there is no charge for the card. Finally, he said that the $2.50/mo. credit is only for customers who have 2 cable cards in 1 device and are getting charged for both.
Clearly, he was wrong. The cable card $1.50/mo. is NOT for "service", but for the lease of the card. Second, the $2.50/mo. credit is NOT for having 2 cable cards in the device.
I am not going to push this even further, as I don't want them to start charging me the $6-9/mo. for A/O fee that some are being charged. So my bill is $9.95/mo. HD Fee (waived for 6 months) and $1.50/mo. Cable Card fee.
Picked up a new CableCARD(my third) yesterday at one of the local service centers. No problem. I was shocked. I'm tempted to delay installation to see if they add the ADO fee anyway. But I'm also curious to find out how smoothly the actual installation goes and of course would like to have the "new" Premiere fully functional. Decisions, decisions.
You're pretty much guaranteed to get an A/O fee for a third card here. Best you'll be able to do (at least for me) is $0 for first card, $1.50 for second, $10 outlet for third. Minus $7.50 in credits, net of $4. I've already fought the outlet to both Comcast corporate and the FCC and this is the best they can do. I can't really complain about getting 3 cards for $4 though.
Someone else in this thread that lives up in Alpharetta (I think) reported that he wasn't getting any card charges but I don't know how many cards he has.
Any tips on the best way to start new service with Comcast and avoid extra install fees, etc? I haven't seen any way to get cable cards with the initial order, but I've only gone through part of the process online.
I was thinking I should just sign up with an install of one TV with digital service and no HD. Then after the order is in the system, ask for self install kits for my 3 Tivos. Any ideas what works best? The house is already wired for cable to all the rooms I need.
I would not sign up via internet, or office. try to find a deal where you get a gift card or free install or something.
Yep, and if you want free self-install for cards you'll need to go pick them up from an office. My daughter moved into an apt. recently and specifically asked for a cable card and an HD STB (I gave her one of my old Tivo HDs) to be sent as part of the free install. All she got sent was the STB, and she had to go pick up the card - fortunately the Marietta office wasn't far for her. The reps still don't know how to mail cards for installs in other words, but they have them at the offices.
Where might I find info on a deal with 'free install'? I looked yesterday, but couldn't find anything through google searches.
Have to call and ask for that, they will waive fees for some packages.
Sounds like CSR roulette. I've been reading some horror stories about customers being promised free installation, then receiving their 1st bill with $200 in installation fees. Sounds like I'll just have to see what happens.
Your best bet for getting a good deal when signing up is do to so at a promo event. For example when I signed up for Comcast's triple play when they were outside Best Buy I got a $75 gift card even though I already had TV & Internet with them. Baring that you can try the special signup web sites like comcastspecial.com
I am SO confused as to what to expect.
I currently had a Comcast HD DVR in one room, and a Comcast SD STB in another.
They currently charge me:
- Digital Starter Package, includes: Standard Cable (limited basic & expanded), on demand, digital converter & remote, if applicable.
- HD/DVR Service (includes Hd Technology Fee)
- Digital Additional Outlet Service (Includes Equipment)
TOTAL (plus tax): $114.88
I would like to replace my SD STB with a TiVo Premiere. How much should I expect to save off my existing bill? (assuming I will save something for switching from their device to my own w/cable card regardless of SD vs HD)
I have to admit as a side note- based on the current service I get (which does not include any premium channels), I feel that Comcast is financially raping me- more than any other service provider of any other service to which I subscribe.
If you keep Comcast's DVR, you'll only save a few dollars.
It's all almost moot because I just upgraded the bedroom TV from an old tube Trinitron to an HD flat panel- so I 'need' and HD receiver of some kind now in that room. Since I am a TiVo Series 2 LTS I'm figuring a premiere w/$399 LTS might be a better way to go than getting a Comcast HD STB to replace the SD STB...
Final update. Got my last bill:
HD Technology Fee 07/01 - 07/31 9.95
Service Discount -9.95
HD/DVR Converter 07/01 - 07/31 1.50
So all I am paying is $1.50/mo. for the cablecard. No A/o fee, waived the HD Tech fee for 6 months (will remove after 6 months if I'm not using the HD channels as much).
Things have surely changed with cable cards since I got mine years ago.
One of my 3 cards (have two in a Series 3) and 1 in an HD - went bad and I took it to a Comcast office to trade it out. They gave me a new one, and I came home prepared for some complication once I called in to have it activated.
I put it in the unplugged Tivo, and once it boots, write down the numbers I'll need to give Comcast. I call, and while on hold listening to how I should buy some pay-per-view event, the picture comes up. What? I haven't even talked to anyone yet. I scroll through the channels, and it's registered already!
Wow - they've come a long way in my area! Now if we'd only get some more HD channels - that part of the line-up is pathetic in Santa Cruz.
They'll activate the card on your account, so it'll work when you get home. If you have any premium channels you'll need to ring them to pair the card properly. Even if they don't add it to your account, Comcast can activate cards online.
I originally intended to start this post with "Unbelievable!", but, sadly, with Comcast any reprehensible behavior is more than believable, it is to be expected.
On June 12, I went to one of the local offices and picked up a CableCARD for my recently acquired Premiere. Since both their rate sheet (I looked at one while waiting for the CSR to get the CableCARD) $0/mo for this ("The first CableCARD in a retail device (e.g., TiVo devices or CableCARD equipped televisions) is free to Comcast customers. If a second CableCARD is needed for the same device (i.e., TiVo Series 3 boxes), the cost is $1.50 per month for the additional card. Again, this ONLY applies to a second CableCARD in the same device."), they shouldn't add anything to my bill. I just looked at my current bill. They immediately added a third "Digital Service" fee. No additional "Customer Owned Equipment Adjustment", a $5 "Change of Service" fee. It is also missing the second -$7.45 "Dae Ccard - Adjustment" they agreed to last month.
All those charges were added to my account in spite of the fact that I have yet to actually install the new CableCARD. In fact, I haven't even removed it from the packaging.
How anyone can continue to insist that Comcast is in compliance with the letter of the FCC CableCARD regulations, much less the intent, is beyond me.
One last thing: I called Comcast today to discuss this situation. I don't know why, but I agreed to the robo-survey call. While I was still on hold (at least 30min), I got notified of an incoming call. I switched to it and, you guessed it, it was the survey call. Of course, I switched back - still on hold. I waited another 15min or so and gave up. Will try again either later today or tomorrow.
I have a Series 2(I think?) HD Tivo with Lifetime Service. I do not have a cable card installed yet. How difficult is it for a relatively tech-challenged person to install one of these? I see it is now law that they must allow self-installation, but do they? Last time I inquired, about 6 mos. ago, they insisted on sending someone to install it, which I cannot allow.