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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jun 2, 2012 #8501 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
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    May 6, 2002
    John's...
    As I stated, I think this puts Comcast in a an even less tenable position. It forces you to install a CableCARD to access anything but they charge you an additional fee to actually use it. Even if it were an acceptable solution, their system does not have the capability to authorize different devices on the same account for different levels of service.

    Let me try to summarize the relevant FCC requirements and Comcast's compliance.

    FCC requirement:
    Comcast:
    Comcast sort of in compliance. Although it is enforced haphazardly and I have been told on multiple occasions that the a/o fee is for the CableCARD.

    FCC requirement:
    Comcast in compliance only for the first device and only if it is the primary device on the account. Otherwise, you are assessed an additional fee if you wish to access all of the channels to which you are entitled. This charge may not apply if you have the "limited digital basic" package. Overall, Comcast not in compliance.
     
  2. Jun 2, 2012 #8502 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
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    May 6, 2002
    John's...
    Me too, although my, um, complaining (see sigline:)) has gotten limited time discounts such that I am currently not actually paying the a/o fees. I will revisit this option if they don't extend either one or if they try to charge me for the CableCARD I need for the new Premiere. The first one expires next March. Anyone have any recommendations for a good, reasonably priced indoor antenna?
     
  3. Jun 2, 2012 #8503 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
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    May 6, 2002
    John's...
    If you feel like it, you might call them up and ask for 2 "Dao Ccard - Adjustment" and see what they say. That's how it appears on my bill. Comcast, like most service companies, counts on people not knowing their rights and getting frustrated by the run-around they usually get.
     
  4. Jun 3, 2012 #8504 of 9367
    HazelW

    HazelW Member

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    No. Va
    Does Comcast charge an AO fee for a second digital box on an account?
     
  5. Jun 3, 2012 #8505 of 9367
    morac

    morac Cat God

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    You mean one of their own boxes? If so, yes.
     
  6. Jun 4, 2012 #8506 of 9367
    HazelW

    HazelW Member

    284
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    Dec 6, 2007
    No. Va
    Does the AO fee on their box include the box rental or is there another fee for that?

    I guess the point I am making is that if Comcast charges an AO fee for their box, then a fee for a TiVo, less credit for own equipment, does not seem unreasonable.
     
  7. Jun 4, 2012 #8507 of 9367
    buscuitboy

    buscuitboy New Member

    736
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    Aug 8, 2005
    Atlanta area
    Yea, I guess the bottom line I figured out is that if I want to have a 3rd cable card for a TiVo, its essentially gonna cost me about $7.45/month ($9.95-$2.50 equipment credit) with Comcast plus $12.95 with TiVo. In the end, about $20/month for a TiVo with Comcast.

    I have one monthly Premiere, but also two other HD TiVos with PLS so those will obviously be cheaper in the long run. While ultimately not as less as I would have hoped ($1.50 for ALL cable cards), I suppose my monthly Premiere unit at about $20/month is still better than having to pay the $15-20/month for the crappy Comcast DVR boxes.

    I still feel TiVo boxes are a much better & superior product compared to the Comcast DVRs. MRV, easy online scheduling, better overall user interface and additional services right on the box itself (Pandora, Amazon, Netflix, etc.). Maybe this is also the reason for all the Comcast cable card shennanigans and they are desparately trying to level the playing field for those with TiVo boxes. In hopes that maybe some will then just get fed up and go with a Comcast DVR. Ultimately giving them your money instead of to TiVo.

    I had briefly conisdered looking into the Moxi DVR system since you could essentially have a 3 room system running off ONE M-card. Also, storage was easily upgradeable (I think to 6TB). I thought this was a great concept and approach, but the price point was still a little too steep for me. I wish it would of become more popular so maybe the price would have come down a bit. Of course, they have more or less gone under with that product so I guess its not an option any longer.

    I'm hoping maybe this upcoming TiVo IP based box will be a similar solution to what Moxi was attempting to do and we'll see.
     
  8. Jun 4, 2012 #8508 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
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    Sep 19, 2006
    In the ATL
    Yes, it includes the rental. It is an unreasonable fee because it's pure profit for Comcast. What they're saying is that it costs $2.50 to rent a box or card and $7.45 for the money grab, but they don't break it out this way in the rate sheet as the FCC requires. Nobody else does this except them, and if you don't like it you usually don't have another choice with Tivo.

    The ultimate answer is a whole-home solution so you only need one card, and as soon as a good one gets there (i.e., not WMC) I'll probably switch.
     
  9. Jun 4, 2012 #8509 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Situation:

    You can get some of the digital channels using a free or $1.99/mo DTA.

    AND

    Their posted rate for the first CableCARD in every device is $0.

    AND

    The FCC mandates that cable company enable the reception by a CableCARD'ed device all of the linear channels in your package.

    Therefore, the fee is not only unreasonable but a violation of FCC regulations governing customer owned CableCARD devices.

    Comcast is trying to game the system. They are saying that they are not going to charge for a CableCARD, but if you actually want to use it you have to pay us $7.45/mo. Actually, even if you never install it and just leave it sitting in a drawer or on a shelf, they'll probably still at least attempt to charge you the fee.
     
  10. Jun 5, 2012 #8510 of 9367
    morac

    morac Cat God

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    NJ
    My latest bill had a new price sheet with it. Two interesting things I noticed:

    Apparently there used to be a separate 3D tech fee, but now 3D channels will be available if the HD tech fee is paid. I don't get 3D channels so I wouldn't know.

    So if you believe this bill, the HD tech fee is required to get HD on all outlets. The HD tech fee supposedly doesn't apply to TiVo, but it sounds like that's changing.
    The other interesting thing is the AnyRoom DVR Digital Outlet Service per outlet fee. I'm curious if Comcast will charge a Digital Additional Outlet fee for TiVo's soon to be released IP box since that's basically the same thing as Comcast's AnyRoom DVR. Based on what's reported here, I'm actually surprised people with TiVo's aren't getting hit with the DVR Digital Additional Outlet Service fee since the TiVo is a DVR.
     
  11. Jun 5, 2012 #8511 of 9367
    slowbiscuit

    slowbiscuit FUBAR

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    Sep 19, 2006
    In the ATL
    That doesn't apply to Cablecards, it's a cost for their DVR. You can use a card without a DVR.
     
  12. Jun 5, 2012 #8512 of 9367
    morac

    morac Cat God

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    I know that, but since they claim the digital outlet fee (in addition to the HD tech fee) is to get programming in HD, I'm surprised they haven't tried charging a DVR fee for using a TiVo.
     
  13. NoVa

    NoVa Member

    154
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    Feb 26, 2006
    NoVa
    Sorry to be such a noob in the current conversation but I just purchased an XL & went to my local COMCAST service center.

    They promptly denied me a cable card because they said my limited basic package is not allowed to have anything but the SD DTA.

    From the FCC statement about cablecard & linear channel I would think I am being lied to no?
     
  14. slowbiscuit

    slowbiscuit FUBAR

    3,507
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    Sep 19, 2006
    In the ATL
    You're being lied to, yes.
     
  15. pdhenry

    pdhenry Safety Pin

    17,250
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    Feb 27, 2005
    PA
    The new rate card for my Comcast franchise says "requires digital adapter, digital converter or CableCARD" as a footnote to the Limited Basic rate. So limited basic and a CableCard aren't incompatible. They might try to argue that limited basic doesn't include a set-top box, and therefore you would need to pay a fee for the first CC. As I read the FCC rule they only have to give you a discount when your tier includes a set-top box.

    When I downgraded to Limited Basic I told them up front that I wanted to keep my CCs and DTA, mentioned that the FCC permitted me to use my own equipment and that the CC was necessary for me to do that. It tool a bit of insistence on my part but eventually I got what I wanted. It was no problem for them to configure the CableCards to receive only the Limited Basic channels.
     
  16. sbourgeo

    sbourgeo Hepcat Daddio

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    Nov 10, 2000
    New England
    I got a cable card for my TiVo HD from Comcast last month for use with limited basic. I went in to the local office with the digital transition letter they sent me and they gave me one with no questions asked.
     
  17. morac

    morac Cat God

    8,955
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    Mar 14, 2003
    NJ
    Worse comes to worse if the service center people are being pig-headed sign up for basic cable, get your cable card and immediately downgrade to limited. Pro-rated charge should only be a few cents. If they try to charge a downgrade fee, tell them the service center wouldn't give you cards otherwise.
     
  18. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    I very strong disagree with that plan. Comcast's accounting is so screwed up, you might never get it straightened out.

    Call Comcast and demand to speak to a supervisor. Send e-mail to We_Can_Help@comcast.com. File a complaint with the FCC.

    Don't under any circumstances attempt to "game the system" with Comcast. They usually win. Sometimes not but it is not worth the risk.

    This whole sitituation with Comcast and CableCARDs would be amusing if it weren't so annoying. During the FCC hearings on self-install, they were in favor of it. They simply asked for a 3-4 month delay for procedure development and training. Boy, they sure took advantage of the delay and the 10 months since actual implementation to create a smooth process and well trained staff. :rolleyes:
     
  19. NoVa

    NoVa Member

    154
    0
    Feb 26, 2006
    NoVa
    slowbiscuit + pdhenry + sbourgeo + Morac + lpwcomp: thank you for the confirm & game plan!

    Is there a specific notice from the Comcast or FC website I can bring as a reference?
     
  20. lpwcomp

    lpwcomp Active Member

    8,081
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    May 6, 2002
    John's...

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