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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    Totally depends on how they want to bill you. I'm in the ATL with 3 cards in 3 devices and I'm now getting charged $0 1st + $1.50 2nd + $9.95 3rd - $7.50 credits or around $4/mo. for all 3. When I got the third card they tried to stick me with 2 outlet fees but with chat I got them to charge $1.50 for the second card. There's no way you can get more than 1 extra card at that rate, I've tried many times.

    If you want 2 cards, you *may* be able to get them to bill you at $0 + $1.50 but that's not guaranteed, more likely it will be $0 + $9.95 - $5 credits.

    There is no HD tech fee, and the $9.95 is the bogus additional outlet charge.

    Agree that the rate sheet says $0 for first card in a device, but they will get you for outlet fees regardless. Filed an FCC complaint about it that went nowhere, because they are supposed to charge a uniform rental for each card and they clearly do not - it varies widely by area.
     
  2. billbillw

    billbillw Member

    161
    0
    Aug 15, 2005
    Atlanta
    Sounds like I'm in for a few headaches. I will have 3 devices and probably need 4 cards since I still have an S3 in service.

    However, it sounds like the fees will be acceptable if/when I can get them straightened out like you guys have. I can live with something like $10 or less in fees, but I was afraid of getting hit for the HD tech fee + $9.95 (x2) for my 2nd and 3rd boxes, plus cable card fees.

    Man I wish I could get OTA at this new house, but I know that would be futile.
     
  3. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Is it an original S3 OLED? (Never mind. Want back a re-read your original post and see that the answer is Yes)

    Sounds like they may try to charge you $9.95(x2) - $7.50 for a total of $12.40/mo extra. If you're up to a battle, you could ask them to explain why they want to charge you $9.95/mo for the privilege of connecting your own equipment, especially when you are at least partially responsible for maintenance of the outlet (inside wiring).

    Have you considered the digital basic plan? You would have alll the channels you had OTA and it would probably be easier to convince them that they shouldn't be charging you any "additional digital access" fees.
     
  4. billbillw

    billbillw Member

    161
    0
    Aug 15, 2005
    Atlanta
    I've considered digital basic, but for the first year (with promotions), the digital starter package is just as cheap. Might as well enjoy a season of college football.
     
  5. LegacyCX

    LegacyCX New Member

    18
    0
    Nov 6, 2004
    Just wanted to update.

    Got my first bill...

    HD Technology Fee.. $9.95
    Cablecard $1.50
    Digital Outlet fee $6.50

    I called Comcast up and the agent removed the digital outlet fee of $6.50, saying that it shouldn't be there. I agreed to the HD Tech fee for now because from what I can see, without that service, I lose access to the HD channels other than the broadcasted ones.

    As far as the $1.50, he refused to remove it citing that the cablecard is not my primary device.

    I did inquire about the $2.50 credit (per their website). He visited the website, read the rules, and said that I am eligible for it. But couldn't figure out how to apply it to my account so he filled out some form, gave me a incident # and said someone would get back to me in 10 business days.
     
  6. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    So what is your primary device? If it is one of their HD boxes, that would explain the "HD technology" fee. Where are you located?
     
  7. LegacyCX

    LegacyCX New Member

    18
    0
    Nov 6, 2004
    My primary device is a Cisco RNG100. It may be a HD device, but the HD fee wasn't there prior to the activation of the cable card. I'm located in Miami, FL.
     
  8. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Yet another example of Comcast not having any kind of enforced corporate wide policy on charges exept perhaps "charge whatever you can get away with". I don't think the HD technology fee is supposed to apply unless you have one of their HD boxes, which the Cisco RNG100 doesn't appear to be. A CableCARD is necessary for proper access to any digital cable channels, not just the HD ones. They shouldn't be charging you extra to access HD channels that are included in your package.

    You need to look at their rate sheet. If the "additional digital outlet fee" normally includes one of their boxes, they are not supposed to charge you for the cable card.
     
  9. billbillw

    billbillw Member

    161
    0
    Aug 15, 2005
    Atlanta
    All this talk of 'official rate sheets'. Where can one find this for refrence? Online? At the local comcast office or is it something they send you after subscribing?
     
  10. morac

    morac Cat God

    8,948
    22
    Mar 14, 2003
    NJ
    Have them remove the HD fee (if they will). Despite what they said, I can nearly guarantee you won't lose HD channels, but if by some slim chance that happens, they can always put the fee back on.
     
  11. morac

    morac Cat God

    8,948
    22
    Mar 14, 2003
    NJ
    Comcast used to send the rate sheet (actually a little booklet) periodically with my bill. Since all my bills are paperless now, they no longer do so. They list rate changes (as well as lineup changes) as notes at the end of my bill, but as far as I'm aware they don't actually send out rate booklets anymore. The values are different in different locations, so there's no universal one. They may be available at your local office.
     
  12. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    I thought there was an FCC requirement that they had to send you the rates at least once a year. I still get one, usually in January, but I still have them send my monthly bill on paper.

    You should be able to walk into an office and pick up a copy. If you can't, I would raise holy hell about it.
     
  13. lstone19

    lstone19 Member

    40
    0
    Mar 28, 2003
    The rate sheet for my area was part of my February on-line bill as additional pages of it.
     
  14. pdhenry

    pdhenry Safety Pin

    17,241
    89
    Feb 27, 2005
    PA
    My update, got the first bill with the new package today.

    Performance Internet: $48.95 - same as before

    Xfinity TV:
    Limited Basic $20.99
    One Way Cablecard - $1.15 (for the upstairs TiVo HD)
    Digital Adapter Service - $0.00 (for the Series 2 TiVo upstairs)
    One Way Cablecard - $0.00 (for the downstairs Premiere TiVo)
    Customer owned equipment - 2 * $2.50 discount (for the TiVos with CC)
    Total XFinity TV: $17.14

    I love the customer service people at Comcast/Xfinity!
     
  15. LegacyCX

    LegacyCX New Member

    18
    0
    Nov 6, 2004
    I'm afraid they'll screw up the account even more! LOL
     
  16. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    If you do not have any of their boxes, you should not have an HD Tech fee. Period. Whether you choose to accept that or not is your choice.

    Some areas have tried to get away with charging this for Tivos, but they're wrong and I would escalate this to corporate if they don't remove it.
     
  17. ncfoster

    ncfoster Member

    168
    0
    Jan 22, 2011
    I live in Northwest Indiana, near Chicago. I initiated my Comcast service when I already had my Tivo, so the initial install incorporated the M-card and truck roll. I have just purchased an HDhomerun Prime, which will need another M-card. Is there a clear-cut best way to handle getting this with the least room for trouble? Just try to go to the local office (I have never had to go there since I was a small child, so I have no idea how the office is). Call someone...do something online? Thanks, in advance.
     
  18. Merle Corey

    Merle Corey New Member

    64
    0
    Aug 25, 2001
    Mount...
    In theory, the process is simple:

    1. Go to your local office
    2. Request a card
    3. Go home with your shiny, gently used card
    4. Insert the card
    5. Call Comcast to activate
    In practice, once you hit step 5, it's like buying lottery tickets - maybe you'll get lucky, maybe you won't. When I did mine, it involved four extra calls and an extra trip to the local office to swap out a non-functional card for a new card.

    If I'd been less lucky, there might have been additional calls and/or card swaps. If I'd been more paranoid, I could've asked for extra cards up front and returned any extra once I was up and running. YMMV doesn't even begin to cover this experience.
     
  19. bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    I'm finally going to get rid of my Comcast DVR. Yay! Do I just drop it off at one of the Service Centers or do I have to call and "ask permission" while they try to talk me out of it?
     
  20. LegacyCX

    LegacyCX New Member

    18
    0
    Nov 6, 2004
    You can return it to the service center. However, I would wait until your TiVo is up and running with the cable card -- just so that you don't go days without service in case the cable card doesn't work at first. Of course, I take it from your post that you haven't setup your Tivo.
     

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