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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. HazelW

    HazelW New Member

    Dec 6, 2007
    I have on Comcast box and several tivos. I get charged an additional outlet fee for each tivo. If I instead had Comcast boxes on these additional outlets, would I still be charged the fee?
  2. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    It's pretty clear from reading the new rules and FAQs that the FCC's intent was to have a simple rental fee per card that is universally applied to all customers. Comcast clearly does not do this, regardless of the validity of the outlet fee. In their response to me and the FCC, they acknowledge this and claim that they are working to get it corrected nationwide, but I don't think it will happen - their billing is a crazy quilt of different systems. This is what the FCC should address along with the validity of the outlet fee for card users.

    Comcast is the only cableCo that I know of that does not have a uniform card rental fee, and they are also the only one that I've seen that imposes this bogus outlet fee.
  3. lpwcomp

    lpwcomp Active Member

    May 6, 2002
    Yes., as the cost includes the equipment. You should be currently getting two "Customer owned equipment" credits.
  4. peter888chan

    peter888chan New Member

    Feb 16, 2010
    Just replaced my Tivo HD with an Elite (quad tuners is just wonderful!).

    I setup the Elite and was prepped for the cablecard move. I removed the cablecard from the HD and put it in the Elite then powered it up. Surprisingly, I had all my channels, but I suspected this wouldn't last long, so called the 1-877 cablecard number (Wednesday). Told them the story and provided the cablecard data (HostID and such). After they entered in the data, I had them read it back to me. Everything seemed fine - 5 minute call.

    Then on Saturday, I noticed 6 channels popped up the cablecard screen. I checked my other Tivo - those channels came in fine. Ok, reboot the Elite...still don't get those channels.

    Sunday - call the 1-877 number, they send a hit - nothing. They check the data and says the cablecard data doesn't match and can't fix it, has to send me to 2nd tier. Get transferred to 2nd tier, send more hits. Nothing. I ask to verify the hostid and such, hmmm, numbers don't match. This person is in the Boston area, he puts me on hold while he talks to a field tech. Comes back on the phone and says that the field tech says the only way to fix it is with a truck roll. "you need to send a field tech to my house to fix bad data in your system?????" And he says he'd have to transfer me to West Coast (I'm in SF) to be able to schedule a truck roll. I argue again and he tries another field tech who says the other guy was wrong. So he says he needs to transfer me to the West Coast customer service area. I get transferrred into the standard automated voice system. And I swear, I think I ended up transferred back to the 1-877 cablecard folks.

    Tell that person my story, they check the system and enter in the new data. Send a hit, wham, missing channels come back.
  5. ian486

    ian486 New Member

    Apr 23, 2012
    Hi everyone,

    Ive been trying to read some of the recent posts to get an idea of what the issues are when getting comcast setup.

    Im going to need to do this in 2 weeks. I have a tivo premiere currently with Brighthouse. With Brighthouse I have a cable card and a tuning adapter.

    For Comcast is a tuning adapter necessary? The initial Comcast chat person was telling me I couldnt get HD Channels, Premium Channels. I told him I didnt think that was true. What do I need to tell these people so they know what to do? For instance, for brighthouse it took many visits until I told them I needed a tuning adapter. I just want to make sure this goes smoothly. So far I have noticed to make sure the billing info and #s are entered correctly in their system. Do I need to know anything else? I dont trust that they know what they are doing.

  6. unitron

    unitron New Member

    Apr 28, 2006
    If they do Switched Digital Video (SDV), you will need a tuning adapter if you want any of the channels that they offer via SDV.

    See if you can find someone at their office that knows what SDV is, and knows if they use it, and knows which of their channels are offered via it.

    Before that, perhaps you should read this


    and have a look at this

  7. ian486

    ian486 New Member

    Apr 23, 2012
    So does each Comcast area have a different system?

    So I would need to call Comcast Sarasota center to find out if a tuning adapter is necessary?

    Do I need an M card or S card with the Tivo Premiere?

  8. morac

    morac Cat God

    Mar 14, 2003
    The vast majority of Comcast areas don't use SDV. I believe there are a few areas that Comcast acquired from Time Warner or another company that use SDV, but I'm not 100% positive about that. None of the "native" Comcast systems use SDV though.

    The Premiere can only use M cards.
  9. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

    May 25, 2006
    I don't know if anyone has experienced this problem and this thread is so huge reading through it all is just not going to happen.

    I have a TiVo HD and a TiVo Premiere and each have a Comcast M-card installed. One major problem I have with both machines is the occasional "dark" channel. Sometimes (this happens with either TiVo) will tune to a digital or HD channel and will only get a black screen. Nothing will record. I've only noticed that this occurs with a handful of channels. Every time I've witnessed it both tuners are tuned to digital or HD channels. I am able to tune in that channel if I scan up/down until I can get a channel with a picture, then back to the original. When I do this, the channel on the other tuner will freeze and nothing will record until I try channel up/down work around. Essentially, I am occasionally reduced to one tuner.

    It was extremely irritating during March Madness while trying to keep an eye on two different channels when one channel would freeze or be totally dark. I hope I've explained the problem well enough for you to understand what I'm going through. Will having the cable cards replaced help? Especially since I have two cards on two different machines doing the same thing. Any advice would be appreciated. Would replacing them fix the problem or only cause me more stress dealing with a truck roll, the probability of getting S cards instead of M, problems setting up new cards, etc, etc.
  10. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    If it's a black screen the channel is likely copy-protected and your card is not paired correctly. Call the Comcast Cablecard activation line and have them make sure your Data ID matches what's in their system (assuming you're using a Moto M-card).
  11. Fedhead

    Fedhead New Member

    Nov 25, 2004
    Can you tell me the number for the Comcast Cablecard activation line?

  12. gweempose

    gweempose New Member

    Mar 23, 2003
    I believe it is (877) 405-2298
  13. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

    May 25, 2006
    I do occasionally get the "not subscribed to this channel" message, most of the time I do not. The channel up/down work around usually fixes it. Do you think it still may be a pairing issue?
  14. Yuterald

    Yuterald New Member

    Jan 20, 2002
    The "not subscribed" tells you (as you know) you're receiving the channel but not authorized to watch it. What happened (and just happened again) is that signal strength is an issue for receiving stations. In my area Palladium, Showtime HD, and one other station "ride" the same bandwith and those were the stations that were 'black'. I know I get them but nothing would appear. Comcast came out and it was determined that the signal was not strong enough (this didn't happen for the other tivo, just one). I recently sold my DLP and now just have a projector and moved stuff around and the cable was moved and so, again, I lost two of the three and the one that was left was pixelating horribly (when it was on at all) so I spent some time "literally" moving the cable line up, down, left, right until the pictures were back. Long story short - find out if the black stations are all in the same 'packet' to determine if it's a signal strength issue.
  15. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

    May 25, 2006
    The next time that I notice this problem, I'll try to check signal strength.
  16. pdhenry

    pdhenry Actual TiVo Owner

    Feb 27, 2005
    Hey -- I appear to have successfully downgraded my cable from "Digital Preferred" to Limited Basic and kept the cable cards.

    The helpful Comcast Chat lady tried to tell me that the cable cards would not be required with limited basic but I used the words "customer owned equipment" and "FCC" and explained that the cards were required to tune digital channels on my device. She did some research and said OK. Then she said the digital transport adapter that I use on my S2 wouldn't work with limited basic and I gave an answer similar to "Huh? How does my analog TV work then?" and then she changed her mind on that again.
  17. sbourgeo

    sbourgeo Hepcat Daddio

    Nov 10, 2000
    I got the digital transition letter from Comcast a few weeks ago and was able to get a cable card at the local Comcast storefront to use with my $10.29 monthly "Limited Basic Service" with no issues. So while it works, I'm guessing Comcast will try to talk you into spending money on a more expensive package to get one.
  18. gconnery

    gconnery New Member

    Mar 31, 2006
    Okay, so back in May last year I had two Cablecards in two TiVos and Comcast was charging me $0 for the first, and $1.50 for the second. I noticed that the verbage on the second said clearly "Cablecard (additional Card IN Same Device)" so I called them on it.

    In June they changed it to $0.00 for the first, $1.10 for the 2nd, but with a Customer-owned Equipment-Adjustment of -$2.50. Odd.

    Finally in July after complaining again, they changed it so there were NO cablecard
    charges (which seemed right) but still a $-2.50 COE Adjustment. Okay great.

    In August it was basically the same except there were TWO "Digital Adapter" charges of $0.00. Great. Weird that it changed again but whatever.

    Fast-forward to January. I add a TiVo Elite using a 3rd Cablecard. At great pain and torture I might add (the usual Comcast Cable Card install horror story, but hey I was prepared for it). Now I had one "Digital Adapter" charge of $0.00 and three Cablecard charges of $1.10 each. Plus the continuing $-2.50 COE Adjustment/credit.

    I complain again. Either the bill isn't clear (there's only one Cablecard in each TiVo so why should I be charged $1.10)?

    So of course this month it changes again. No longer are there any Cablecard charges, but now I have a "Digital Additional Outlet Service (Includes Equipment) Qty 2 @ $8.00 each" or $16.00. And the $-2.50 COE adjustment is gone. So they've responded to my complaint by raising my cable TV service rates by $18.50-$3.30=$15.20.

    WTF? I raised it with Comcast in chat and after referring it to the billing department they just contacted me and said the billing is correct.

    To quote them:
    "This is in connection to your dispute on the monthly charge for the 2 additional outlets. We reviewed your account here, we found notes on 04/12/12 by our Escalation Team stating that you were advised cable cards are free but Comcast is charging the signal to the outlets. You were advised that you are billed incorrectly when you added cable cards, thus, Escalation Department corrected your account by adding 2 outlets codes which are at $8/month."

    WTF? Seems like a) complain to @ComcastCares (hit and miss), b) contact local franchise authority, c) open a case with the FCC (clear statements of costs etc), d)?

    Any other suggestions?
  19. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    Yep - you're screwed.

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