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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    Guess what? Now the lower channels don't work on on my my old Series 3's... How much you wanna bet they borked one of the Cablecards in it somehow when they were trying to activate the new Premiere? It's been working fine for years... Until now. I hate Comcast SO much.... :(
     
  2. Atomic Taco

    Atomic Taco Member

    118
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    Jan 27, 2005
    Seattle
    What do you mean by "don't work" and "lower channels"? Analog channels? Digital non-encrypted?
    Unless you have a S3 HD (silver box with clock) AND two cards, you shouldn't be charged at all.
     
  3. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    The one with the clock, i.e., the Organic Light Emitting Diode, or OLED, display, on the front, is the original S3, the TCD648250, and needs one cable card per tuner, for a total of 2 cards, regardless of whether they're S or M cards.

    The Series 3 platform HD, the TCD652160, has no OLED display, nor does the visually identical HD XL, the TCD658000. They take 2 S cable cards or 1 M card.
     
  4. Atomic Taco

    Atomic Taco Member

    118
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    Jan 27, 2005
    Seattle
    Yes, so unless myosh_tino has the TCD648250, it is unlikely that myosh_tino has two cards PER OUTLET, and thus should not be charged.
     
  5. Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    All the talk above about buying your own modem and saving the $7 a month fee started me looking for myself. I do not have voice thru Comcast and found the exact Motorola modem they gave me on Amazon for $45. There were used ones for $25 too.

    Not sure how easy Comcast will swap it out for me but I thought by buying the exact same modem that they gave me, it would limit any excuses they might come up with.
     
  6. morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    It's a very simply process. In fact in many areas it's automated. You just hook up the new modem instead of the old one and when you try to go to any web site it instead takes you to a web site where you can activate your new modem and link it to your account.

    I've been told that process is a bit hit or miss though so it might be better to simply call in. All you need to do is give them the MAC and serial number of the new modem and they'll swap it. It's very simple.

    Then bring your old modem back to Comcast.
     
  7. jon96cobra

    jon96cobra Member

    73
    0
    May 24, 2006
    Northern VA
    Comcast has a list of modems you can use with there service on there site.
    http://mydeviceinfo.comcast.net/

    When you take back the modem make sure you get a receipt I have had them come back months later with a fee that I didn't return a device.
     
  8. ghuido

    ghuido New Member

    311
    0
    May 8, 2007
    4th time activating a Comcast Cable Card.

    Observation through the entire process.

    1.) Picked up the CAble Card at the Comcast Service Center and they did not give me any supporting documentation. Said they did not have it. Had to ask this forum to get the Cable Card Activation Toll Free Number ( 1-877-405-2298 )

    2.) Set up the TIVO with the M-Card and called the activation line. They did their process and the cable card activated. There was still a problem with getting Non-Broadcast/Cable Encrypted HD Channels (E.g. SYFY, TNT, TBS). They would not come through. Conditional access screen showed Auth. Code of MP. Looks like the cable card was not set up right. This happend before to me and other people.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=376170

    3.) Opened up a CR to have a tech called me. 24 hours later a tech did called back. After about 20 minutes I begged the tech to check that the Bill Codes where set up right on the CAble Card and to do an INIT Hit. He did some checking and said he "Updated something" (Magic Box Statement there). After 5 minutes the cable card finally started working again.

    Phew ... always and adventure activating cable card. Please AllVid get here soon.
     
  9. Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    I swapped out my Comcast modem for one I bought on Amazon for under $50 and believe it or not, the swap went perfect. I switched cables, called Comcast tech support, he only asked for the mac id and a few seconds later it was working. I have to give props for this as I had complained in the past about problems with Comcast.
     
  10. dayzeedawg

    dayzeedawg New Member

    2
    0
    May 30, 2009
    I picked up a cablecard this Thursday, and spent four hours on the Phone. Then I tried up another card Friday hoping it would work. Spent a couple more hours on the phone, and still could not get it to work. They said that a truck had to be sent out. I told them to make sure he brought some cable cards. They said he would. Well he didn't bring any cards, and could not fix it. Today they are supposed to try again . Hopefully the tech will bring a few cards with him.

    So does anyone have any experience with Richmond , Fios service and their cable cards. I might need to try another company, or just drop cable tv. My rooftop antenna works great. Having a tivo with multiple tuners and an Appletv, I should have enough tv.
     
  11. a68oliver

    a68oliver Member

    431
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    Jul 15, 2000
    Crawfordsvil...
    Are you sayng that Comcast provides FIOS service? I was not aware that they were doing that in any of there markets.
     
  12. dayzeedawg

    dayzeedawg New Member

    2
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    May 30, 2009
    No, I meant switch to Verizon Fios.

    I eventually got it to work. The installer gave the wrong serial number to the other Comcast people.
     
  13. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    Sorry, I misunderstood.

    It seems that most of the problems are typos or incorrect account info at the billing office.

    Glad you got it working.
     
  14. lstone19

    lstone19 Member

    40
    0
    Mar 28, 2003
    I just finished a surprisingly good experience getting a new Premiere going with Comcast. Already have an HD (installed when a truck roll was required) so I knew what was needed.

    Ordered the Premiere last weekend and Monday, called Comcast to verify how to get a cable card (expecting "we don't ship" as I had read here). At this point, things went a little south. Phone rep (local - lived in my town) said just go to the office and they'll have one for you (made it sound like he had contacted them and had them set one aside). Did so to find no they didn't have one for me and didn't have any. :-( However, the office rep took my number and said he'd call when they had one. No call Tuesday and I realized I could spend as much in gas Saturday morning running around the various offices as a truck roll would cost and I might still not have a card so I set up a truck roll for this morning. Yesterday morning, the rep called and said he had one. Decided what the heck, took off from work early (to work from home), and picked it up. They made me cancel the truck roll for this morning (I really wanted to hold on to it until I was sure the card worked). Documentation consisted of the activation phone number written on a piece of paper.

    Went home, popped it in, called. Part way through, problems with the phone connection so the activation rep called me back! :) Finished the activation and I was in business!
     
  15. sauerwald

    sauerwald New Member

    3
    0
    Oct 21, 2009
    I wanted to share my experience with getting service with Comcast, a cablecard, and a TiVO HD.

    I had internet only service from comcast for several years. No problems. We received TV programming via an antenna and Broadband internet (Netflix and Amazon). - again, all this worked well, no complaints. My wife wanted to add HBO, which meant adding TV service through Comcast, so I called to start the service, and was told that they would ship a cablecard out to me, and that I should expect it in 3-5 days. It never arrived, and a repeat call told me that I would have to pick up the card from the Comcast center - which I did, I then installed the card, and called Comcast to have it activated. They told me that it was good to go, but it wasn't working. Called several more times, the issue was escalated to a tier II tech, who again, didn't manage to get it to work. On Saturday, I spoke to a tech who suggested that I might have a bad cablecard, so he said that I could return to the comcast service center to exchange the card, or he could send a tech out to the house. I opted for the tech, and was told that the tech would arrive between 10:00 and 12:00 on Sunday. I was also told to expect 3 calls from comcast to confirm the visit, and that if I failed to answer the confirmation calls, that the appointment would be cancelled. By Sunday at 11, I had no calls, so I called Comcast to confirm that I had an appointment - I was told that there was no appointment scheduled, sorry for the misunderstanding, and that they would be able to fix it by sending out a signal from their office. Very frustrated I said bad things about Comcast. Then, at 11:55, a Comcast tech arrived at our door. After about an hour of poking and prodding around, the tech found that a filter had been installed on the pole outside our house to filter out the TV signal. He said that this sometimes results in better internet connectivity. He removed the filter, and everything started to work fine.

    Very frustrated with the lack of helpfulness and lack of technical savvy of the comcast technical support staff, hope that this post might help the next person who finds themselves frustrated with the CableCARD.
     
  16. unitron

    unitron Active Member

    16,389
    2
    Apr 28, 2006
    semi-coastal NC
    Yeah, but that's not why it was there, it was there to keep you from getting cable for free and they should have had a record of it being there, and known that they needed to come out and remove it when you added TV service.

    Make it clear to them that you will not be paying anything for that truck roll, and that you expect something in compensation for all of your time that they wasted with their incompetence and the extra trouble they put you through.

    If they balk, tell them you'll be taking it up with the franchising authority (that's the city council or whoever that gives them a monopoly on running cable through everyone's front yards).
     
  17. tabathadolley

    tabathadolley New Member

    37
    0
    Mar 17, 2012
    I ordered a premiere a few weeks ago, and traded in my P.O.S. Comcast DVR for a cablecard the night before the delivery. The Tivo showed up less than 24 hours after I placed the order, btw! Anyway, I popped in the card and called Comcast; everything was working great. For a day. The cablecard became unpaired, and I called Comcast who simply reactivated the card and wouldn't help me any further. They advised me to call Tivo if it came unpaired again!

    I called Comcast the next day because, again, it came unpaired. The activation rep argued with me that there was no way it was the cablecard and I should call Tivo. I refused, and she sent me to a tech support rep. :mad:

    The tech support rep sounded a bit more local, so communication was more clear. He had no idea what was happening, but made sure to suggest I should switch back to a Comcast DVR :thumbsdown:. I laughed! Anyway, he had a tech come out the next day who switched out the card. Yep, it works perfectly now.

    I hate COMCAST!
     
  18. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    I sent the following e-mail to We_Can_Help@comcast.com:

    I was contacted within hours by phone. After much wailing an gnashing of teeth, I was offered a 12-month removal of one of the "Digital Service" fees. While it did not satisfy me, I took what I could get. I also followed up with this e-mail:

     
  19. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    I think there is some room for different interpretations of the rules.

    While Comcast may not charge you for using your own equipment, I believe they can charge you for PROGRAMMING which is available on additional outlets, etc. I pay an additional outlet fee which includes their equipment, but get a credit for the use of my own equipment. I believe the remainder of the charge helps defray the cost of the programming. There is a cost associated with authorizing the reception/unscrambling of the programming on both their equipment and your equipment. It seems reasonable that they could charge for that service.

    I wish the FCC regs were more specific about this.
     
  20. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    I'm sorry, but if they used that argument, I would consider it specious. They do not pay the content providers per outlet, they pay per subscriber. As far as their costs are concerned, if it were a one-time setup charge it would be a bit more understandable. But it isn't. It is a monthly charge for something that basically costs them nothing. It is also a flat charge no matter what level of service you have, how many premium channels you have, etc. It has nothing whatever to do with recovering programming costs.

    When cable first started, there was an additional charge for each outlet. This is their way of returning to that model.

    Cable wants to act like the phone company used to. Until sometime in the 70's, you paid an additional charge for each phone on a line, even if you owned the equipment (rare, as the phone company had the right to refuse to let you attach your own equipment).
     

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