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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Just wanted to give an update on my situation in Seattle, WA:

    I ordered service over the phone on 1/8 to become active on 1/11. On 1/11, I went to the Comcast service center in Seattle to pick up a card. Finally got my number called, got to a rep, told her, she looked up my account, and told me something that every rep always tells me: "You don't need a card with Limited Basic!". Every time I have to tell them that yes, if I want to recieve the HD versions of the local channels, I need the card. This rep told me that she still wouldn't give me one. I told her that if she refused it would be a violation of the FCC rules. She gave a nervous laugh, which I'm not sure if it meant "Oh geeze I have to deal with a customer that thinks they know our policies better than I do" or "Oh crap this guy actually knows what the heck he's doing". Halfway through the laugh she slid off her stool and slipped in to the manager's office. She appeared a few minutes later with a card in hand and explained to me--as if she was doing me a tremendous favor--that her manager was going to go ahead and "let" her give me one "this time" and that there would be a $2.20 charge. I asked if that was one time or per month. She said it would be per month. I just shurgged it off and said that I'd call Billing and have them remove it because she certainly wasn't going to. She informed me that I could go ahead and call billing. I said "Oh yeah, I'll talk to them...or your manager." She ignored that last bit.

    On 1/11 I had my TiVo all set up with a borrowed TV but forgot my remote. I wasn't able to get the remote until 1/14, at which time I activated my internet and CableCard online. The CableCard portion was painless and fast. If there's anyone out there that has a Comcast-approved modem--active or not--I highly advise you visit activate.comcast.com (or .net?) instead of calling them up.

    Got my first bill in the mail today, 1/17. I see two charges--a prorated $2.20 monthly charge for a "Digital Converter" and a $5.00 generic charge for a "Digital Remote". The converter was added on the 11th and the remote the 9th. So I called up the Billing department, informing them that I was "being charged for a converter but I don't have one." The rep took a look at my bill, noticed that I had a CableCard and said that it's less than a cable box but still has a monthly charge. I reminded him that the first card is included in the outlet fee. He disagreed, and before I could argue further I got another call that I had to take. Called back and gave the same story to a different rep. He was initially unsure about why I needed the card, but after explaining it, he said that "normally" you get those on 5.1 and shouldn't need the card. I mentioned that the pricing booklet that I got in the mail says "CableCard (first card in device)" is $0.00, so he said he'd check on that charge and asked me to see if I could get channel 5.1. Unsurprising (to me), I can't. So apparently the "repair department" gave him the correct information and he found out that indeed there should be no charge. I asked about the "Digital Remote" charge, and after not seeing it initially, he checked another spot and wasn't sure exactly what that was for; perhaps I was being mailed a remote (note that this charge was added before I ever mentioned CC to any rep). While he was reversing that, the call dropped. Called back and found out that he had taken care of everything and that my bill dropped by $7.


    Moral of the story: Yes, you can get a CableCard with "Limited Cable" (AKA "Limited Basic") and no, you shouldn't be charged for it.
     
  2. MichaelK

    MichaelK New Member

    7,308
    0
    Jan 10, 2002
    NJ

    how did you navigate to the page?

    I picked up 2 cards yesterday for 2 new boxes. Activated one last night without issue but was too tired to futz with second box so left it for today. I tried the second box today and of course they cant figure it out. initial activation was at 800- 405-2298- i got some channels and she promised the rest would show up within 45 minutes. an hour latter i get nothing so i call the number she gave me in case there are problems. That number is normal comcast number and of course they can't do anything. I call back the activation number and they tell me they are going to transfer me to better tech support- surprise surprise same regular comcast number....

    Both regular comcast 'tech support' people want to sent a tech out- like i can't read the frigging numbers off the screen. :mad:
     
  3. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    I was activating a modem at the same time so it was the only page I could navigate to. There might be something in your account--dig around there and see if you can find anything--and let us know if you do.
     
  4. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    I got it by going to http://comcast.com/activate it was printed on the receit for the cablecard.
     
  5. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    ^ Good URL, thanks.

    Only the techs can talk to the "addressability office", and this office is about the only one that can actually get things done.
     
  6. pdhenry

    pdhenry Safety Pin

    17,232
    87
    Feb 27, 2005
    PA
    How do you navigate to the page to activate your modem before you've activated your modem?? :confused:

    Is it accessible from within the walled garden?
     
  7. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    You plug in the modem and open your browser.
     
  8. MichaelK

    MichaelK New Member

    7,308
    0
    Jan 10, 2002
    NJ
    it's plain stupid that the people on the phone can't escalate to someone who can speak to the "addressability office".

    I actually just brought back the fubar'd card and got a fresh one today. (well my wife did it...) The lady at the office told my wife the fubar'd card wasn't even on my account.

    Anyway tired the "fresh" card and viola activated it in about 3 minutes on the first call to the activation number.

    (interesting about that url to activate yourself. That's not on my receipt and when i try it says 'unable to contact your system'- so must be only some headends can do that.)
     
  9. Soapm

    Soapm Active Member

    1,564
    0
    May 9, 2007
    So close,...
    I've been having good luck with the center in Cebu. They now know to completely delete the service then add it from scratch. You also get right in with no hold queue.

    Strange then just happened, I just changed the drive in my Tivo HD and didn't have to reactivate the cable card. I wonder of Comcast changed something at the head end??? I like that change since I've been having to reformat my drive and reactivate my Tivo about every 2 or 3 weeks.

    For some reason I've ben getting 20 minute reboots on my Tivo HD after about 2 weeks of a fresh install no matter what I do.
     
  10. morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
    Cards don't need to reactivated after changing the drive in a TiVo, though they do need to be re-paired. Pairing allows viewing copy-protected channels. Comcast, in general, only protects Premium, movie and PPV channels. All other channels will still work without re-pairing.
     
  11. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    If you copy old drive to new with mfstools (or JMFS) you don't need to re-pair the cards.
     
  12. Soapm

    Soapm Active Member

    1,564
    0
    May 9, 2007
    So close,...
    Until this last change I've been having to get it repaired no matter what I did. I removed the card to see if it was causing my reboots and when I reinserted I couldn't get premium channels. Perhaps it was a problem at my head end.
     
  13. DocNo

    DocNo Member

    624
    0
    Oct 10, 2001
    Bristow, VA
    Bzzzt - wrong move. Your going to have to call the activation line and get them to re-pair the card.

    A family member did the same thing, and they had Comcast "hit" their account, which worked for a while but they all the HD/Premium channels went away again and eventually had to be re-paired.
     
  14. morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
    Simply pulling the card should de-pair the card unless you insert a different card in the Premiere or put the card in a different Premiere. I've pulled cards and put them back in without issue, though I didn't leave it out very long and didn't reboot.
     
  15. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,950
    47
    Aug 18, 2001
    Charleston, SC
    When did comcast announce that they were raising rates? I just looked at my January bill and both the Basic Cable charge and the HD technology fee went up. Basic went from $59.95 to $63.70 and the HD technology fee went from $8.50 to $9.95. I guess the cable raise isn't that bad, but the HD fee went up 17%!
     
  16. lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    There was a new rate sheet included in my December bill.
     
  17. JulienPDX77

    JulienPDX77 New Member

    24
    0
    Jan 13, 2012
    seems to me its time the big boys stop charging dumb "technology fees;" I dont pay an HD fee and the PDX Comcast office whose main customer base is young software geeks; can't get away with it so they dont even try
     
  18. morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
  19. lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    While they are charging me the "additional digital outlet" fees, they haven't (yet) tried to charge me the "HD Technology Fee". I do have a digital converter box but it is SD (connected to and controlled by the functional TiVo 2).
     
  20. morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
    You should only be charged that fee if you have a cable provided HD converter box. Many do simply to get VOD. With Comcast VOD coming to Premiere (eventually), I suspect many will return their cable boxes.
     

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