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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. morac

    morac Cat God

    8,955
    22
    Mar 14, 2003
    NJ
    Send an email to We_Can_Help@cable.comcast.com. That goes to Comcast corporate who will kick your local division in the can and get things rolling.
     
  2. HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    You might also try calling them and see if they will send one. Ask for a "cablecard self install kit."

    My local office closed recently and they said the did not need it because they could send anything you needed by mail.
     
  3. serabi

    serabi New Member

    4
    0
    Dec 21, 2011
    Yea, I did that and they said they couldn't send one out.

    I'll try emailing that email address, thank you!
     
  4. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Another thing to try is to put them on a conference call. Have the TiVo rep explain it to the Comcast rep.
     
  5. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Also call Comcast corporate executive relations (google for #), they will get you in touch with someone that can help in your area. This is an FCC violation and they should take it seriously.
     
  6. serabi

    serabi New Member

    4
    0
    Dec 21, 2011
    Okay, they are telling me that the nodes here haven't been updated in a "very long time" and that's why cablecards aren't provided. they are "working to hopefully find a solution".

    she's also claiming they aren't in violation because they can provide me with a DVR and would only be in violation if the DVR they provide me with didn't work.

    anyone know if they really get an exception for having outdated technology? This really seems like them trying to get away with not updating their equipment.
     
  7. serabi

    serabi New Member

    4
    0
    Dec 21, 2011
    So, update, in case anyone is interested.

    I tweeted @comcastcares this morning. they forwarded my info to the person that I talked to earlier today who gave me all that bit about the nodes. I basically told her that I didn't really care if their technology was out of date, I was being told by Tivo that they are Comcast and therefore have to abide by the FCC rules. She told me they'd call me back tonight.

    I just got a phone call from the guy in charge of this area, the one I spoke to yesterday when the office wouldn't give me a cablecard. He's bringing by a Cablecard tomorrow morning. Hahahaha.

    Now to see if it works...
     
  8. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    LOL, I figured their story would change once corporate got involved. Let us know how it goes, they should not charge you for the install since you couldn't pick one up.
     
  9. myosh_tino

    myosh_tino New Member

    58
    0
    Dec 7, 2004
    Cupertino, CA
    Just a quick update and it isn't a pleasant one for me. I got my latest bill last week from Comcast and I now have a $10 HD Technology Fee and a $24 ($8 x 3) Additional Outlet Fee tacked onto my cable bill. They are also charging me for 4 CableCards. I'm not sure what changed but I did a tech come out on a service call because I was having CableCard problems with my Series# TiVo. He replaced one of the S-Cards with an M-Card and during the pairing process I did hear him say something about an HD Fee to the tech he was talking to. Anyways, online chat was worthless (said they can't handle these types of billing issues) so I'm off to visit my local service center tomorrow morning to get this straightened out... ugh!
     
  10. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Additional Outlet fee is legit. If the $10 HD fee is for the cable cards, you're being scammed. Remind them of this:
    "Your first CableCARD is provided at no charge; if you need a second one for the same device, youÂ’ll be charged $1.50/month."
    That's for each outlet. If you pay for four outlets, you get four cablecards, all for the price of four outlets.

    Note however that "A technician is required to install and activate the CableCARD in a TiVo Series 3HD" is actually wrong. Self install kits are required per FCC.


    Also, billing issues can be handled over the phone to save you a trip to the office (and waiting in line). Note however that the billing department isn't always there in the middle of the night.
     
  11. danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    If you have one CableCard then their shouldn't be any CableCard fees. If you don't have any other devices there shouldn't be any outlet fees, either. The $10 HD Technology Fee is for an HD Cable box, if you don't have one of those, that isn't right either.

    I suggest you file a complaint with the FCC. Then tweet @ComcastBill. Seems like your tech and whoever he was talking too and were trying to see what they could do to get more money out of you. This is just outrageous.
     
  12. beejay

    beejay New Member

    683
    0
    Feb 3, 2001
    Richmond, IN
    When I got my (Comcast) self-install kit last month, it was free. I've been notified that there will be a $10 charge starting next year for them.
     
  13. myosh_tino

    myosh_tino New Member

    58
    0
    Dec 7, 2004
    Cupertino, CA
    Good news! A quick trip to my local Comcast Service Center was all that was needed to get this resolved. The person I spoke to at the service center said the tech and who ever he was talking to during my service call made a mistake and quickly removed the HD Technology and Additional Outlet fees from my bill. She told me if I decided to add any Comcast HD equipment (STB or DVR), then the HD and Additional Outlet fees would apply but if I "bring my own device", then those fees are waived (at least in my area -- Cupertino, CA).

    Happy New Year everybody!
     
  14. Jan 8, 2012 #8274 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    So I'm moving soon and will need a new CC. Looking at the Comcast Service Center locator, the closest one to my new place (the only location in Seattle) has the following services available:

    Self Installation Kits Available: Digital Converter, Comcast High Speed Internet, High Definition Converter, Digital Video Recorder
    Returned Equipment Accepted: Analog Converter, Digital Converter, High Definition Converter, Digital Video Recorder, CableCard, Modem
    Equipment Exchanged: Digital Converter, High Definition Converter, Digital Video Recorder, Modem

    Apparently they don't give out CableCards. Is that a violation of the FCC rules?

    Another location some 32 miles away has them:

    Self Installation Kits Available: Digital Converter, Digital - CableCard, Comcast High Speed Internet, High Definition Converter, Digital Video Recorder
    Returned Equipment Accepted: Digital Converter, High Definition Converter, Digital Video Recorder, CableCard, Modem
    Equipment Exchanged: Digital Converter, High Definition Converter, Digital Video Recorder, CableCard, Modem

    Doesn't matter too much to me since the second one isn't too much of a hassle for me to get to pre-move so I'll just pick one up there.
     
  15. Jan 8, 2012 #8275 of 9367
    CraigK

    CraigK (unspecified)

    1,255
    7
    Jun 9, 2006
    North of...
    If that's the location is north Seattle just off Aurora near 130th NE then I have picked up a cable card there. Admittedly that was a about three years ago. Also picked one up at the Lynnwood location around that same time.
     
  16. Jan 8, 2012 #8276 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Have they been at the 130th location that long? I remember picking up a CC at the one at 94th & Aurora; I think that was only about two years ago. It was an S-Card, not that they're allowed to hand those out any more.
     
  17. Jan 8, 2012 #8277 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    I just successfully installed one of my old TiVos at my Mother-in-Law's place up in Sacramento. That's in a different region so I wasn't sure how this was going to go. To complicate matters the senior facilty she lives in has some sort of bulk deal with Comcast, she's got an SD cable box and a bunch of channels for "free" (or included in the rent). She's got the first 2 digital basic tiers (starter, but not preferred I think they call them) and also for some strange reason the Speed Channel.

    Getting the cable card was simple, picked it up from the local office, but they had to set Mom up with her own account separate from the bulk account. I don't know what havoc that's going to cause when the bill comes in.

    The cable card wasn't activated when I plugged it in like it has been when I've got card from my local office here. I had to ring Comcast to get it turned on. That didn't seem to work, but there was a note on the receipt about activating online, that did seem to work and all the channels started coming through.

    So now Mom has all the channels she used to have in much better quality. The old Comcast box was connected via RF to her TV, the TiVo is of course connected via HDMI. She also now gets all the HD equivalents of those channel, not that Mom can tell the difference between SD and HD. For some reason the Travel channel wasn't included in the SD package, but the HD version is. So she now has the Travel channel as well.
     
  18. Jan 8, 2012 #8278 of 9367
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    Remember, cablecards are configured for specific headends. If you pick one up far away from its intended installation point, it might not work on your new headend.

    Be sure to ask about that wherever you eventually pick one up.
     
  19. Jan 9, 2012 #8279 of 9367
    CraigK

    CraigK (unspecified)

    1,255
    7
    Jun 9, 2006
    North of...
    You're right. I originally picked the card up when the store was on 94th, and only visited the 130th location (twice) to get the billing on them corrected.
     
  20. Opy99pc

    Opy99pc New Member

    1
    0
    Jan 9, 2012
    Hello everyone,

    A few days ago I cancelled my DirectTV and purchased a Tivo Premiere with the intention of switching to a bare bones Comcast package (for pricing reasons). I decided to purchase the Digital Economy package and requested a Cable Card install. Digital Economy is essentially basic plus a few additional channels. It does not include on demand or channel guide.

    When the installer showed up he was under the impression that I needed at least Digital Starter for the cable card to function. Otherwise, the only way for it to work would be a cable box. He called his technical support and they backed him up. I was not about to pay for the price difference so I sent him home and called Comcast again. I spoke with a few Comcast reps over the course of a few phone calls and some backed up the installer while others said that wasn't true.

    I ended up speaking with a very knowledgeable rep and he said that it would not be a problem to have a cable card with digital basic. A different installer came out again today and upon arrival he said the same thing the previous installer said.

    I ended up accepting a digital starter package and intend to drop my service to digital basic and hope it works.

    Has anyone else run into a similar situation?
     

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