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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Dec 9, 2011 #8241 of 9367
    tim254

    tim254 New Member

    6
    0
    Sep 25, 2005
    Yeah, In my area you do. Without them, I get that white screen asking for me to get one of those stupid digital adapters. They turned off the other channels awhile ago, but just recently just killed the analog signal for the basic channels.
     
  2. Dec 9, 2011 #8242 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Sounds like you got the same info as a rep I had to deal with.

    In my area, Limited cable is channels 2-30. Basic is 2-75 or something. Channels 4, 5, and 7 are the local ABC, NBC, and CBS affiliates. The channels are 480p. Channels 104, 105, and 107 are the 1080i versions and are included with Limited. But you need a CC to decode them. I had to sign up for "Digital" and then cancel the package in order to get the card.
     
  3. Dec 9, 2011 #8243 of 9367
    lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    You don't need a CableCARD, even for guide data, for analog channels. You do need it for digital channels, even SD digital channels. Even if they are not encrypted, you need the CC for mapping.
     
  4. Dec 9, 2011 #8244 of 9367
    elliemaej

    elliemaej New Member

    2
    0
    Apr 4, 2011
    I have been on the phone off and on for more than 4 hours with Comcast trying to install SA Cable Cards in 2 Tivo Premiere boxes. I finally found the hotline number and thought I would be ok. The pairing isnt working. My husband went to the Comcast office today to swap out a different box and tried to get 2 new cards, just in case it was the card's issue but they told him there is nothing wrong with them.
    Now, an hour later I have a supervisor from the Cable Card Hotline number but he still cant get it to work. He said he has to email the second level for support and would call me back.
    This is so frustrating.
    Any helpful hints you could pass along would greatly improve my sanity!

    ps...I had the Tivo Support guy on with me and Comcast last night also. UGH
     
  5. Dec 9, 2011 #8245 of 9367
    danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    Sorry to hear you are having such a hard time. You can go here to file a complaint. They are required to support self installs. Hopefully the second tier guy can get this worked out for you. You could also tweet to @comcastcares, that has helped some people.
     
  6. HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    Last week I stopped by the local comcast office to get a cablecard self install kit. Today my new Premier Elite came. I did guided setup, inserted the cablecard, and called the activation number. The tech claimed that the local office did not enter the cablecard correctly in my account and he can pair it but it does not let him send an activation signal. He says he can not fix it from his end. So a truck roll is happening tomorrow to hopefully solve the problem. He also said I could take the card back to the local office and exchange it, but if they could not do it right the first time, why would they do it right now?
     
  7. Atomic Taco

    Atomic Taco Member

    118
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    Jan 27, 2005
    Seattle
    Some reps are smarter than others.
     
  8. danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    See my post right above yours find a link to file a complaint with the FCC. You can try calling back and seeing if you get someone who isn't incompetent.
     
  9. HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    Well the tech came. Said the cablecard I got from the office was for an adjacent area. He had two more cablecards he tried. Took over an hour texting back and forth to the office and trying all cards, but eventually it worked. It should just not be this hard.
     
  10. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Sounds like it was pretty easy for you.
     
  11. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    That's really stupid but typical of Comcast - for future ref I would call the activation number back and ask to be escalated to level 2, who can fix your account/card without a roll. That's all a tech is going to do anyway.

    I also picked up a card recently and did self-install in a PC Cablecard tuner (the HDHomerun Prime). Callled, got it paired and activated and had no problems at all, every channel was mapped and they all worked right away. So it can be a good experience.
     
  12. HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    The tech I talked to on the activation line was consulting with a level 2 tech but he apparently said there was nothing he could do. The guy that came to my house had to use a different cable card too. But I agree that these things should not happen.
     
  13. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    Which makes no sense, because you'd think a card should be programmable for any headend remotely. I guess they have some way of init'ing them at the warehouse that locks them into a given headend. And since you have no way of knowing which card is which, they roll a tech and play musical cards.

    Really really stupid Comcast.
     
  14. jasbur

    jasbur New Member

    17
    0
    Sep 15, 2006
    I haven't dealt with cable cards for awhile and I still thought they had to send someone out. I called Comcast to schedule the install and he told me I could just go to the service center, but here's the thing... He told me to take the Tivo to the service center for them to put it in. Have other people had that done? or is everyone just picking up the card?
     
  15. beejay

    beejay New Member

    683
    0
    Feb 3, 2001
    Richmond, IN
    I just picked up the card and managed to figure out how to slide it in all by myself. :D

    (It did take several calls to the activation number and finally the -COMCAST number to get all my channels...something was wrong with my customer record evidently. But the physical install was simple.)
     
  16. jasbur

    jasbur New Member

    17
    0
    Sep 15, 2006
    I was gonna run over and pick up the card for my parents.
    Do you just tell them your account info or do they want to see ID?
    I don't live with my parents and I'd rather not drag one of them to the office.
     
  17. beejay

    beejay New Member

    683
    0
    Feb 3, 2001
    Richmond, IN
    You probably want to call the office first to make sure. My wife picked up the card. Her name is on the bill and I think she had to show ID (but she didn't have the account info with her.) They mentioned that I would not have been able to pick it up because (at the time) I was not listed on the account.
     
  18. HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    My local office will only give stuff to the account holder.
     
  19. pdhenry

    pdhenry Safety Pin

    17,219
    83
    Feb 27, 2005
    PA
    There's no reason the security on a CableCard should be any more complicated than the security on a cable modem (IMO).
     
  20. serabi

    serabi New Member

    4
    0
    Dec 21, 2011
    I'm fuming here, and hoping some of you can help me. Hopefully this is the right thread?

    we live in a rural area, we have Comcast. You can get a DVR through Comcast but we don't have one. My inlaws got us a TIVO Premiere for Christmas.

    I called the comcast 1800 #, they're telling me that I have to pick up the cablecard from my local office.

    So I go to my local office, and they are adamant that they cannot get me the card. Lady in the office gave me the area supervisor (?)'s phone #, he basically was like "can't get you a card. don't know about the law. here is my supervisor's name and #"

    They are claiming we're too rural and they don't work here.

    I've called and left a message with that guy. I've also talked to Tivo and they are telling me that Comcast is breaking 3 federal laws and if I don't get anywhere to file a complaint with the FCC.

    anything else I can/should do? I was under the impression that if I can get a DVR and digital channels, they legally had to be able to let me use a TIVO box?
     

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