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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Nov 7, 2011 #8221 of 9367
    sm39049

    sm39049 New Member

    3
    0
    Nov 7, 2011
    San Jose, CA
    Tried it just now. The message says that number has been disconnected, and to reference my "Comcast Self Install Kit" for up-to-date information. I didn't get a kit. Just the damned card, which isn't even the same card that I'm using now. This is one of the ones the tech tried this morning.

    Sigh. I guess I'll try the other number in the morning.
     
  2. Nov 7, 2011 #8222 of 9367
    morac

    morac Cat God

    8,934
    19
    Mar 14, 2003
    NJ
    At the bottom of my Comcast bill I saw that Comcast will be changing their rates again this January. TV and Internet prices will go up (of course), but the rental fees for cable boxes and cableCARDs will be going down.

    Converter boxes will go from $2.75 to $2.15 and the 2nd cableCARD in a device will go from $1.50 to $1.15. Also because of the changes, the "Customer owned video equipment credit" will change from $2.95 to $2.50. This is in my Comcast area, your rate changes may vary depending on your location.

    The end result of this is that for most TiVo users with only one cableCARD per TiVo, in addition to the annual rate increase, you'll also pay more do to the decrease in the credit. For me that's only 45 cents a card for a total of $1.80. That's not a lot, but toss in a $3 per month Internet increase and a $3 a month TV increase and it adds up. Fortunately I'm price locked till April, but the credit change still affects me.
     
  3. Nov 7, 2011 #8223 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    You have to pay the full outlet fee for a card or box here, so YMMV. It's around $8.50 a month minus the card credit of $2.50.
     
  4. jaj2276

    jaj2276 New Member

    101
    0
    Dec 25, 2007
    In case others come here searching for the same information regarding self-installs of cablecards. I received two Scientific Atlanta cablecards to install for Comcast in Charleston, SC and the directions that comcast gave me and what you actually needed (and where you got it from) were two different things.

    The instructions from Comcast say that from the Cablecard Diag screen, one will need to get three pieces of information:

    Host Id
    Data Id
    Cablecard serial number

    For these SA Cablecards, all the screens are labeled "Cisco CableCARD xxxx". The Diag screen had none of the information that is/was needed. There is a screen called "Cisco CableCARD / Host ID Screen". On this screen, you will find the Host Id and the CableCARD ID. This CableCARD ID takes the place of the Data ID.

    Finally on each cablecard (the card itself), there are two values. One is the MAC address. The other is the serial number. Oddly neither of these two are labeled as such. I know one is the MAC address because in one of the CableCARD screens, it lists that same value as the MAC address. The other one is the serial number (and it's not a number but rather a series of characters starting with PQ) which I know because the Comcast technician stated as such.

    In any case, I'm happy to report that after worrying that I only had one piece of the three pieces of information that the instructions told me I needed (the Host ID), the rep was knowledgeable enough to know that once I told him I had SA cards and NOT Motorola cards, the CableCARD ID was the same as the Data ID and the serial number could be found on the back of the card. Took me 10 minutes and everything works!
     
  5. ronr2006

    ronr2006 New Member

    67
    0
    Nov 9, 2006
    Richmond CA...
    Have an S3 with S-Card and it's been working fine on basic digital for years.

    Comcast has a deal for $10/mo for HBO and I signed up. The S-Card will not recognize that HBO is turned on. Tried 5-6 different calls to Comcast and no one could help and they suggest swapping this old S-Card for a new card. Does this sound right? Years ago I had premium channels and it worked fine.

    Ideas ?


    RR::WD
     
  6. morac

    morac Cat God

    8,934
    19
    Mar 14, 2003
    NJ
    You shouldn't need to swap the card. First make sure it's paired by checking the cablecard diagnostic screen. If it isn't you need to get Comcast to pair it. If it is and they already sent a hit out to the card, the Comcast probably didn't enter the billing info correctly.
     
  7. ronr2006

    ronr2006 New Member

    67
    0
    Nov 9, 2006
    Richmond CA...
    If I wan't paired would it not receive anything? Again, this card has been working for years...
     
  8. Soapm

    Soapm Active Member

    1,564
    0
    May 9, 2007
    So close,...
    I would take the new card. I don't know about where you are but Comcast here will give you one free card per device. This means a MCard can receive multiple channels at no charge where as you'd have to pay for the second tuner using SCards.

    Also, whenever Comcast changes my service or if something happens to my Tivo I have to request then completely delete my card and add it from scratch. This seems to fix it every time. Sending the signal and all that other stuff they do never works but a complete delete and reactive fixes it every time. Getting a new card will solve that problem since it will have to be a new install...
     
  9. morac

    morac Cat God

    8,934
    19
    Mar 14, 2003
    NJ
    An unpaired card can get all channels except premiums (including Encore for Comcast).
     
  10. morac

    morac Cat God

    8,934
    19
    Mar 14, 2003
    NJ
    The S3, which is what he has, requires two cableCards regardless if they are S or M cards, because it was never updated to work with a single M card.
     
  11. getgray

    getgray New Member

    84
    0
    Mar 1, 2006
    You need to get to someone who knows what they are doing with cabel cards. Never easy for me around here. If I don't get what I need on the first try, I email We_Can_Help@cable.comcast.com . That channel has gotten me fixed correctly every time.
     
  12. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    Sounds like the DATA ID doesn't match in their system, I had this same problem a couple of years ago. Premiums won't work if all the numbers don't match (Card, Host, and Data ID).
     
  13. ronr2006

    ronr2006 New Member

    67
    0
    Nov 9, 2006
    Richmond CA...
    Turns out that was exactly the problem - Data ID miss-entered. After talking to Comcast on the phone yesterday, they scheduled a truck roll and the guy was here at 7:30am(!) this morning. He did add an M-card, let me continue to use the S-Card and got everything up and working in about 20minutes. And yes, the M-card only works with one channel with the S3. So, overall a successful upgrade. And, thanks to those who responded.!


    RR::WD
     
  14. danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    When I got my HD, I was able to get the basic cable channels before I got it paired. So, no it didn't have to be paired, it didn't even need to be there. Only to get HD programming would you need it if you only have basic cable. At least that is how it worked in my area, South San Francisco bay area.
     
  15. danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    It really depends on where you live. Comcast has acquired a bunch of companies and inherited their systems. So making any general remark about how Comcast works, isn't meaningful.
     
  16. chetk

    chetk New Member

    29
    0
    Feb 17, 2007
    Its been a long road and still can't get all my channels. I have been on the phone and truck rolls (another one on this sat) at my wits end about this. I been missing channels for the past yr been trying to get the problem fixed but has not. I don't know if the csr or service tech coming out just don't know how to fix the problem. I was looking thru this thread and only thing i have seen this under conditional access on cc #1 Auth; subscribed and on cc #2 Auth; fixed working key. So is it possble that this is the problem? Also the same for my other tivo in bedroom. Can anybody help before truck roll gets here. thanks:mad:
     
  17. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    Make sure you get credits applied for every day you don't get your channels. That truck roll cost will be paid by them after a couple of days and then you'll get the channels you DO get for free.
     
  18. Dec 2, 2011 #8238 of 9367
    danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    I have a Tivo HD and my "Auth" is "S" when I am on an encrypted channel. I hope this helps. Sorry it took me so long to reply, but my TV's lamp blew out on Monday, and I didn't get a replacement until last night.
     
  19. Dec 8, 2011 #8239 of 9367
    tim254

    tim254 New Member

    6
    0
    Sep 25, 2005
    I must be one of the lucky one's. I just picked up 4 cables card (m-cards) from Comcast in White Marsh Maryland. I installed them in my two S3's and it took 20-30 minutes to update the firmware. After that it started working. I didn't have to call or anything. I'm not sure if it's just because I have basic cable (not extended), but it worked.
     
  20. Dec 9, 2011 #8240 of 9367
    danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    I don't think you even need the cards for Basic Cable, unless you have HD turned on. At least I was able to get that before I had a CableCard installed, that was several years ago. But, Comcast is different in different areas. They are mish mash of different policies and systems.
     

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