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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. danjw1

    danjw1 New Member

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    Sep 13, 2005
    There is their twitter accounts at: @comcastcares and @ComcastBill

    Also there is a form on their website: http://www.comcast.com/customers/feedback/default.cspx

    And it doesn't hurt to file a complaint with the FCC: http://www.fcc.gov/complaints

    As I remember it, they do offer you a chance to give feedback once they end the call.
     
  2. morac

    morac Cat God

    8,940
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    Mar 14, 2003
    NJ
    That only helps if the person you are speaking to gives you their operator ID and/or name. Some do, some don't. Many that do blurt it out so fast it's impossible to understand or they won't give you the entire ID. Without the ID, there's no way to finger the bad reps and praise the good ones.

    As for the feedback at the end of the call, the way that works is that they call the number associated with your account about 15 minutes after you hang up. That means you not only need to be home, but need to stick around for 15 minutes to wait for the feedback call. In my case, the last time I tried it when I answered the phone I ended up with nothing but a dial tone. That happened twice. I don't know if it's on their end or mine (I have Ooma), but it didn't work.
     
  3. hoosincharlotte

    hoosincharlotte New Member

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    Oct 11, 2011
    Anyone else been told by Comcast that their M-stream card does not support the HD steam to use in the premiere? Just got the premiere and went to exchange my old HD box for a card and join the new century only to find out I have to get the card in addition to my HD box for 8.50 more a month. Is my local office screwing with me?
     
  4. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    That is the most nonsensical I have heard.

    It works fine in my premiere
     
  5. hoosincharlotte

    hoosincharlotte New Member

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    Oct 11, 2011
    They told me they stopped carrying the HD m-stream card a couple months ago (when the self install was mandated). I'm flabbergasted. 4 days without TIVO with the digital switch, going through withdrawal...
     
  6. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    The heck with SELF INSTALL - get a truck roll going.

    It is Illegal to not provide Cable Cards.
     
  7. hoosincharlotte

    hoosincharlotte New Member

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    Oct 11, 2011
    The 29.99 they want to charge is so hard to agree to
     
  8. hoosincharlotte

    hoosincharlotte New Member

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    Oct 11, 2011
    phone reps and his supervisor say the service location is wrong. Who knows at this point, they are tracking down a HD m-stream card for me right now.
     
  9. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    That is NOTHING Compared to your TiVo Subscription Fee.

    Get use to PAYING
     
  10. wackymann

    wackymann New Member

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    Sep 22, 2006
    Boston Area
    There really aren't very many single stream cards floating around any more. Any cablecard they can find should be fine. It doesn't have to be "HD". I don't even think there is such a thing.
     
  11. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    Where is Comcast in Charlotte?

    That is Charter Country :)
     
  12. drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    Yes - there are NO HD Cable Cards.

    Yet another lie Mr. hoosincharlotte is being fed by Customer Service
     
  13. hoosincharlotte

    hoosincharlotte New Member

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    Oct 11, 2011
    Was in Charlotte, now in Charleston, should have chosen a username that wasn't location based!

    I'm so fed up with Comcast, if ATT Uverse supported TIVO, I'd have switched years ago.
     
  14. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
  15. Beryl

    Beryl Well-Known Member

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    Feb 22, 2009
    Texas
    Agreed. My old M-card that was working fine in my HD now works fine in my Premiere. They are confused. Call back and get a supervisor and if you get the nonsense from the supervisor, get a manager. That is what I did and it all worked out - no truck roll.
     
  16. a68oliver

    a68oliver Member

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    Jul 15, 2000
    Crawfordsvil...
  17. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    I see, gotta read between the lines. But that link is quite handy; many reps seem to think the charge for cards is different than what's listed there.
     
  18. danjw1

    danjw1 New Member

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    Sep 13, 2005
    There are lies and there are damn lies. That one is the later. Either they don't know what they are talking about or they are trying to screw you. Ignore what they said. The one thing you can't do is get any on demand content. Comcast is supposed to be working with Tivo to get that working, but that is likely just for the Premiere models.
     
  19. hoosincharlotte

    hoosincharlotte New Member

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    Oct 11, 2011
    Thanks for the confirmation. For once the phone reps knew something.
     
  20. hoosincharlotte

    hoosincharlotte New Member

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    Oct 11, 2011
    Finally got someone who had a clue, headed to get my cableCARD and hopefully will have the premiere up and running tonight at sometime!
     

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