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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Oct 8, 2006 #801 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Well, I'm finding that the TiVo Series 3 is not working as well as the Motorola 3412, which is really saying something. So many channels are missing that I fear that the device is utterly useless for us. I'll call both TiVo and Comcast again today (Sunday) and tomorrow (holiday) but fear it will be Tuesday before I get any replies. From what I've read this morning I shouldn't expect anything constructive. Hopefully, someone at TiVo can give me some magic code to fix this.
     
  2. Oct 8, 2006 #802 of 9367
    Gregor

    Gregor Active Member

    46,758
    15
    Feb 18, 2002
    Yes, and a MUCH better picture than the 6412.
     
  3. Oct 8, 2006 #803 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    ... for the channels you are able to tune in.

    To be honest, I don't see a significant improvement in picture quality. There's a noticeable difference, but I couldn't actually say it is an improvement. It's just different --- a little.
     
  4. Oct 8, 2006 #804 of 9367
    mdreuben

    mdreuben New Member

    24
    0
    Nov 15, 2003
    Bay Village, OH
    I'm in Bay Village Ohio (zip 44140) - Formerly Comcast - now Time Warner. My cable lineup is correct when I choose Comcast.

    Is this the right forum for me?
     
  5. Oct 8, 2006 #805 of 9367
    wowdi

    wowdi New Member

    2
    0
    Oct 3, 2006
    Southeastern PA
    I was not at the installation personally. My wife had the pleasure of dealing with these guys. I'm just relaying the information. The symptom were as follows: One card received that wrong channel set (mis-hit from the head end) while the other card receive a really wierd set of channels (bad card). I wish I knew more but I'm glad it's all working and I'm glad that the cable turds are gone!
     
  6. Oct 8, 2006 #806 of 9367
    ah30k

    ah30k Active Member

    2,211
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    Jan 8, 2006
    On what basis do you say the picture is MUCH better than the 6412. Have you done a side-by-side on the HD picture? You'll get no argument from me that the UI is MUCH better on the TiVo, but the picture quality?
     
  7. Oct 8, 2006 #807 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Full disclosure: I do have both the 3412 and the S3, side by side right now. (Whichever one works "better" by the end of the week "wins".)
     
  8. Oct 8, 2006 #808 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    You're really making it easy for Comcast to bully you into their box here. All they have to do is be incompetant for a week and you'll give up on the S3.

    Being incompetant is something Comcast excells at.
     
  9. Oct 8, 2006 #809 of 9367
    HomieG

    HomieG Nowhere Man...

    4,506
    0
    Feb 17, 2003
    Somewhere...
    100% accurate. Is there a JD Powers award for total incompetency? Yes, my service and PQ are OK, but they still have not cleared up a billing problem. Eventually they will, I imagine.

    Thanks for the great quote, and laugh! I almost want to use this in my sig now.
     
  10. Oct 8, 2006 #810 of 9367
    redandgray

    redandgray New Member

    4
    0
    Sep 28, 2006
    Lexington, MA
    Hey bicker, sorry about stealing your installer yesterday. Still no premium channels for me either, but I doubt this has anything to do with the TiVo itself. Let me know how your attempts to contact Comcast turn out this holiday weekend.
     
  11. Oct 8, 2006 #811 of 9367
    Maeglin

    Maeglin New Member

    366
    0
    Sep 27, 2006
    Norcross, GA
    My CC install hasn't happened yet, but in my experience where the incompetence lies is in honoring weekend appointment times. 2-5pm appt. yesterday afternoon... a series of phone calls and it's determined that the tech wasn't coming any time yesterday, so I managed to get an appt. for today. It'll be interesting to see how things go once someone gets here.

    I swear, it would be so much easier (and quicker) if they'd let me drive over and pick up the bloody cards myself.

    Incidentally, I knew the Sunday appt. would be possible the last time I called last night because this is not the first time they've botched up an install appt. for me... the first time was when I moved here to get digital cable turned on and the box installed.
     
  12. Oct 8, 2006 #812 of 9367
    Gregor

    Gregor Active Member

    46,758
    15
    Feb 18, 2002
    They've been pretty good keeping appointments lately, but it took 4 appointments to get a guy to show up to install the box when I got my HD set.
     
  13. Oct 8, 2006 #813 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Please help me understand what are my other alternatives for effectively getting satisfaction.
     
  14. Oct 8, 2006 #814 of 9367
    ah30k

    ah30k Active Member

    2,211
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    Jan 8, 2006
    Unless you live in an area with competition, you have no alternatives. Don't monopolies suck? I can't wait for Verizon to bring video to my neighborhood just to give Comcast some competition.
     
  15. Oct 8, 2006 #815 of 9367
    Gregor

    Gregor Active Member

    46,758
    15
    Feb 18, 2002
    Have you called Comcast corporate offices in Philadelphia? I understand that has worked very well for some members here.
     
  16. Oct 8, 2006 #816 of 9367
    tcompanion

    tcompanion New Member

    2
    0
    Oct 8, 2006
    Silver...
    I'm stuck in a do-loop with Comcast - guy came last week, 161-1 errors on the two (and only) cards he brought. Comcast tech support unhelpful. They claim the cards should be working - they say 'we got acknowledgement from the card.'

    Trouble call this week and the tech walked out because I 'argued' with him. He says that no one on Comcast in Montgomery County MD has working series 3 with cable cards.

    Can this be true? (I doubt it!)

    Next cycle at tech support also fruitless; this time with claims their "system" doesn't fully support cable cards and they are 'researching' the problem with the S3.

    Does anyone in Mongomery County Maryland have a working S3 with cable cards installed?
     
  17. Oct 8, 2006 #817 of 9367
    Gregor

    Gregor Active Member

    46,758
    15
    Feb 18, 2002
    Was it a rent-a-tech or employee? When the clueless rent-a-tech told me Comcast didn't support cable cards on Tivo, I went over to the local office to talk to their tech manager. He wasn't convinced they could make it work, but agreed to send their "cable card guru", who did a lot of work on the wiring (changing out splitters, connectors and redoing splits inside and outside) and the net result was a working S3. This is is in Chester County, PA.
     
  18. Oct 8, 2006 #818 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Well, the Comcast techs are clearly trying very hard. They're coming back for a second visit today, on a Sunday. It does seem like the technology is overwhelming though... they seem to be puzzled about what could possibly be wrong because everything they can see says that things are working.
     
  19. Oct 8, 2006 #819 of 9367
    Maeglin

    Maeglin New Member

    366
    0
    Sep 27, 2006
    Norcross, GA
    What they need to realize is the complexity of the hardware... a cable modem, for example, could seem to be up and running from the head end but the ethernet side of it could be completely fried.
     
  20. Oct 8, 2006 #820 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    A note to your franchising authority is suposed to be pretty effective.
     

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