1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    CableCARD is also used to map the QAM channel to a channel for which TiVo will provide guide data. TiVo doesn't provide guide data for QAM channels, even unencrypted ones.
     
  2. cheitzig

    cheitzig Tivo user since 2003 (or so)!

    20
    0
    Sep 20, 2003
    Minneapolis, MN
    Given that I have limited, basic cable, it's hard to tell, 100%, if my card is properly paired or not.

    The diagnostic information on this site and TiVo.com would suggest not.

    But I'm getting more functionality than I was getting before. For example, I get channel 245-- which is one of the secondary digital channels of the local PBS channel. I also get a bunch of music channels. I'm nearly certain that I didn't receive these before.

    So that's good.

    Any other way to diagnose if it's working properly? I get all the channels that I expect, plus some that I didn't used to get (e.g. 245), but I didn't think to check right before whether I was already getting them.

    I think that I'm getting my channels digitally now too-- if only that I have the option on a channel for Digital Dolby tracks. Again, not sure if I had that before.
     
  3. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    What does the TiVo display on the "Conditional Access" screen?
     
  4. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,017
    177
    Mar 24, 2001
    Ft. Lauderdale
    This past Thursday, I swapped in a Premiere and took out a TivoHD. I took the Cablecard out of the HD and put it in the Premiere -- called Comcast and it was all set, except for some reason HBO wasn't working.

    On Friday I went to the Comcast office and got a second cable card -- I brought back the cable box that was in my bedroom. They gave it to me no problem.

    Today, I hook up the Tivo HD that was in my living room (where the Premiere is now) in my bedroom. I call Comcast to turn on the new card, and to fix the HBO on the old one.

    Whatever they did, they killed both cards. Now neither one of them works and I only get the local channels.

    I have to bring them both in or have a truck roll. Lame.

    I'm sure it's on their end and not the cards. They were working.
     
  5. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

    129
    0
    Jan 19, 2008
    Silicon...
    Replies to cheitzig and turtleboy cc lpwcomp

    cheitzig, at a certain time each day you may discover some of those additional channels replaced with a blue screen telling you to call your cable company. It's almost like they're teasers. If, as lpwcomp suggests, you go into CableCard setup, in the gobbledygook that is the Conditional Access screen you will probably see "Con = no" which means the card is not paired i.e. not activated.

    turtleboy, they always blame your TiVo and it's *never* true. CSRs and tech support reps we can speak to seem to never do the pairing right. Only the support people that field techs can reach (a group called "ComOps" in my area, I think) are able to activate cards consistently, and even then they don't seem to know exactly what they're doing on either end. Always ask for a credit for any truck roll. They should not have had to come out, and you should not have to pay. I've been credited every time.

    In my experience, on the Conditional Access screen you can actually see "Con=no" change to "Con=yes" while you or the field tech are on the phone activating the card. The average CSR will tell you to just wait, but that they can't stay on the phone to wait with you. From what I've seen, if that field doesn't change right away then they didn't do the pairing correctly.

    It may not be completely activated at that point, but if you see "Con = yes" then the process has begun. If half the information on that screen disappears for awhile, don't worry, that is not a problem even if the Comcast people become alarmed. They just don't know enough about TiVo products. All the information on that screen will return after the activation process has run its course - which could still take quite awhile.

    lpwcomp, is this your experience as well?
     
  6. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

    129
    0
    Jan 19, 2008
    Silicon...
    It occurred to me yesterday that I should share my Friday post about that clueless Comcast apology letter with @ComcastBill and the @ComcastCares team via Twitter.

    Bill replied quickly with "Oh wow... Send me your account number please. This is embarrassing." He asked for the names of the vice presidents signed on the letter, and we exchanged a bit more info on what happened. Bill promised he is "sharing this with leadership and will add compensation" for my troubles.

    My last reply: Thanks! Yes cards r working OK. Main thing for me is not $, it's wasting time on multiple fails. CSRs & techs always blame TiVo. Never true.

    Bill is great...I wonder how long it will be before he burns out. These people are like the Little Dutch Boy with his finger in the dyke, except it seems more leaks keep popping open, the dyke is poorly built, and nobody's rushing to help. :)
     
  7. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,017
    177
    Mar 24, 2001
    Ft. Lauderdale
    It's funny. It was working, and they did something to kill it.
     
  8. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,017
    177
    Mar 24, 2001
    Ft. Lauderdale
    I got a call from Comcast. They are going to send one of their business level technicians out tomorrow - someone who has experience with cablecards and Tivos, and not one of their clueless subcontractors.

    They also gave me a 2 hour window and are coming in the evening so I don't have to sit home during the day.

    Of course, the whole point is that I was supposed to be able to do this without a truck roll. I installed everything perfectly. I don't need any help installing it. I don't know what he's going to do that I couldn't - except perhaps be able to call someone who has a clue directly.
     
  9. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

    129
    0
    Jan 19, 2008
    Silicon...
    That's all he's going to do. There is no good reason why they should have to send someone out for this, but it's happened to me several times already. Comcast must be losing money on every one of these pairings gone wrong, even when the customer doesn't ask for a credit. No way does a truck roll cost Comcast only $20, $28 or whatever they charge for this in your area. And you will not have to pay, just call them to question the charge if it shows up on the bill.
     
  10. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,017
    177
    Mar 24, 2001
    Ft. Lauderdale
    Comcast guy is here. I'm trying to tell him to stop futzing and testing my connection and just call in the CableCard numbers.

    Wtf?

    It's so clear thats the answer.
     
  11. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,017
    177
    Mar 24, 2001
    Ft. Lauderdale
    He won't even look at the CableCard display on my screen.
     
  12. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Must be a former CSR. Just following his script.
     
  13. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,017
    177
    Mar 24, 2001
    Ft. Lauderdale
    Finally got him to try to call in the cards. They still couldn't turn them on (even though one of them was working before, and didn't stop working until they tried to get the other one to work).

    He brought more cable cards, but of course, left them in his truck.
     
  14. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    Funny.

    You can still use the coupon with the 'free' cable box. You do have one, don't you? It isn't HD but you could suffer through a SD movie if it is free, right? I never purchased a movie on my iPad but the On Demand movies play well there too.
     
  15. Turtleboy

    Turtleboy Well-Known Member TCF Club

    53,017
    177
    Mar 24, 2001
    Ft. Lauderdale
    Swapping out the cards got it to work.

    The cards weren't defective of course, but whatever they did at the head-end ruined them with effed up data.
     
  16. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    New Cards forced then to SCRAP the OLD Data and this time maybe they entered it correctly :up:
     
  17. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

    129
    0
    Jan 19, 2008
    Silicon...
    :) Nope, no cable box here. Never had one, never want one.

    If you have only a TiVo, they don't even offer a cable box to you here.
     
  18. Bort13

    Bort13 TiVo Junkie

    41
    0
    May 28, 2002
    Chicago, IL USA
    I was told this is the new phone number for Cablecard pairing:
    877 405 2298

    also posted here
     
  19. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    Hmmmm.

    Well, I think you are paying for that little SD cable box. I have mine connected to a Vulkano.
     
  20. bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    That's exactly what happened. 99% of the CC problems are caused by people at Comcast who can't type a number into a form.
     

Share This Page