I have the same exact problem, got everything except the premium encrypted channels, HBO, SHT, Encore, etc... The problem was an error in the DATA value in your M-Card and Comcast pairing data in your account. The solution (at least in CT) is for a truck roll for me, Apparently in CT the CR does not have access to the DATA card account and cannot change it. When the truck roll Comcast tech came he called the Advanced Support Group and they changed just 1 digit of the data value and bingo, problem solved. Hope this helps you as this forum helped me!!!