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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. husky55

    husky55 Member

    Feb 2, 2008
    Madison, CT
    I have the same exact problem, got everything except the premium encrypted channels, HBO, SHT, Encore, etc...

    The problem was an error in the DATA value in your M-Card and Comcast pairing data in your account. The solution (at least in CT) is for a truck roll for me, Apparently in CT the CR does not have access to the DATA card account and cannot change it. When the truck roll Comcast tech came he called the Advanced Support Group and they changed just 1 digit of the data value and bingo, problem solved.

    Hope this helps you as this forum helped me!!!
  2. matt@thehickmans

    matt@thehickmans Hemo_jr

    Jan 8, 2008
    I picked up a couple cable cards last month at the local storefront here in Houston and now find out they are charging $8.50/mo ea for the new cards rather than the $1.50/mo I was used to. Anyone else seeing this? This is a massive price increase.
  3. drhankz

    drhankz Member

    Jan 14, 2008
    Salem NH
    Welcome to Comcast.

    The rates vary per franchise - but $5-$9 is the going rate :mad:
  4. lpwcomp

    lpwcomp Well-Known Member

    May 6, 2002
    It's probably like here in Atlanta, they are charging for a "Digital Outlet". Harkens back to the old days when they charged for each connection.

    You should get a partial credit for user provided equipment. Here, it is $2.50 each. You'll probably have to call to get it though.
  5. matt@thehickmans

    matt@thehickmans Hemo_jr

    Jan 8, 2008
    I have been a Comcast customer for 10+ years. CC in Houston have been at $1.50 for about 5 years. Raising the cost to $8.50/m is is a shock.
  6. drhankz

    drhankz Member

    Jan 14, 2008
    Salem NH
    I use to have (5) Cable Cards at $1.50 each.

    NOW I have (2) Cable Cards.
  7. pdhenry

    pdhenry Now 10% off

    Feb 27, 2005
    IME the first card should be free, since the fee structure normally includes a cable box and the card is inside that box. Then there's a discount because you're only using the card and not the complete box.

    The second outlet (e.g., master bedroom, and I think it applies to a second TiVo at the primary location) normally has the "Digital Outlet Fee" applied (on the order of $8) - but then you won't pay the $1.50 card fee, and you'll get another discount for having just the card and not a complete box.

    The manner in which it's applied may vary, but the FCC requires (as of November 2011 if not sooner) that you don't pay more for your cable card than a box renter pays for the card inside the box. Which means that effectively there's a box rental fee and a card rental fee - you'll only be charged the card rental fee. Here this shows up as a separate "Customer Owned Equipment" discount from the complete package price.
  8. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    Normal for additional outlets and your net should be $6 after the automatic credit, which you shouldn't have to call for.
    The $1.50 charge was only supposed to be for extra cards installed in a device that needed two (such as the old S3 and now the Silicondust HDHomerun Prime), but some Comcast areas allowed that to be applied to any extra card. When I wanted to add a third card a year or so ago, I was told the system would not allow another card at $1.50/mo, it would be the full outlet charge.

    So $6 is not great, but not unbearable.
  9. danjw1

    danjw1 New Member

    Sep 13, 2005
    You can find if your equipment credit here. Just type in your zip code.

    From Comcast's website:

  10. Turtleboy

    Turtleboy Well-Known Member TCF Club

    Mar 24, 2001
    Ft. Lauderdale
    I think tonight I'm going to try to swap out my TivoHD for my still unopened Tivo Premiere.

    I assume I'll have to call Comcast to repair the card. I say there is only a 20% chance of the 1st level tech that I call being able to do it without difficulty.
  11. Beryl

    Beryl Well-Known Member

    Feb 22, 2009
    I think you've assessed correctly. I shared my saga which required a manager to assign a skilled tech. It was all done over the phone.
  12. panther61

    panther61 New Member

    Feb 1, 2005
    Tech came out and had to call to do a, "hard reset". Suggest if you run into my problem ask on the phone if they can do this hard reset if Comcast let's them.
  13. bobster954

    bobster954 Member

    Aug 15, 2011
    still reading up on this long thread, but I just got my card and hbo gone too...and encores (a lot of stuff between 133 and 170) are out too.

    tivo had told me this might happen and I will call them..they said they can usually call them and tell them what to do...comcast csr do nothing but check id numbers and send signals...they do nothing else....

    conditional access = yes....calling again. On phone now. Demanded to talk to tier 2. He is going to give me a number to call them directly....huh?
  14. drhankz

    drhankz Member

    Jan 14, 2008
    Salem NH
    It is NOT TiVo's Problem - it is usually Comcast with
    something configured WRONG.
  15. bobster954

    bobster954 Member

    Aug 15, 2011
    after hours on end, tivo opened for the day and we both called.

    the tech he got was higher up...he cleared the card from the system, added the numbers by hand, sent new signal, voila, all channels viewable.

    i think that is something the frontline techs could try if you could talk them into it.
  16. itsdavetime

    itsdavetime New Member

    Aug 4, 2011
    The techs on the phone are lazy. I hate when I have to call them as I know it will be a very frustrating phone call.
  17. drhankz

    drhankz Member

    Jan 14, 2008
    Salem NH
    AS I SAID - It was a Comcast Problem :mad:

    I'm happy to hear they fixed it.
  18. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

    Jan 19, 2008
    OK, this is so bad it's funny. We moved recently, and I had a lot of trouble getting our CableCards authorized. Again. Comcast got plenty of feedback from me about this via the automated surveys and several direct conversations. Most of it helpful, I might add.

    So, someone there apparently decided to make it up to me. Today I received an envelope that says "We're Sorry. A special gift from Comcast inside." Inside was a coupon and a form letter expressing apology, auto-signed by VPs of customer care and biz ops. To make it up to me, they're offering a free On Demand movie. The coupon says just "go to Channel 1 or press the On Demand button on your remote".

    Um, hello? Comcast? The problem was you folks couldn't activate CableCards right. In my TiVos. A TiVo does not get Channel 1, and a TiVo remote has no On Demand button. Even my Premier XL doesn't have the On Demand service in the menus yet, if it ever will. Oh, this is rich! :) :mad: :) :mad:
  19. cheitzig

    cheitzig Tivo user since 2003 (or so)!

    Sep 20, 2003
    Minneapolis, MN
    Perhaps this isn't news, but based on reading earlier posts, seemed to be.

    Went to the Comcast site to see if they showed a local office that provides cablecard self-installs. None nearby.

    So I drove to the nearest office here in a suburb of Minneapolis. Asked for a cablecard. The woman behind the counter asked if they had any, and another woman replied that they did.

    Then, she looked up my account, realized I had limited basic cable, and that caused another question about whether it'd work or not. They asked if I had a TiVo, and I said yes. They told me I could just hook the cable directly up to the TiVo and I agreed, but said that I'd read online that I could get better channel info by using a cablecard, and that worst case, I'd just bring it back.

    They said sure, okay. Walked out maybe five minutes later with my cablecard.

    Of course, I haven't tried it yet...
  20. drhankz

    drhankz Member

    Jan 14, 2008
    Salem NH
    Channel Info comes from TiVo - NOT the CableCard

    CableCard is to decrypt digital channels

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