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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Aug 4, 2011 #8041 of 9367
    fullmetaljester

    fullmetaljester New Member

    10
    0
    Feb 15, 2006
    Boston
    Comcast does not allow self install of cable cards, you need a truck roll. And the phone CS does not know all the tricks either, Ive asked for CableCard specialists and still needed a truck roll (and the worse part was the onsite guy solved my issue in 5 minutes with 1 phone call :mad:)
     
  2. Aug 4, 2011 #8042 of 9367
    itsdavetime

    itsdavetime New Member

    21
    0
    Aug 4, 2011
    This may be something new, but they do give out cable cards for self-install now. I went down to Comcast yesterday, and the guy had it in his hand ready to give it to me, but then realized it wasn't the right one for my area, so I have to go to a different office today.
     
  3. Aug 4, 2011 #8043 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    It is new - as of August 8 (was 8/1 but the FCC filed the orders late), Comcast is required to offer self-installs of CCs. And, they're giving us a $2 to $3 credit on the bill for each CC that we have since we're not using their box for the outlet.
     
  4. Aug 4, 2011 #8044 of 9367
    morac

    morac Cat God

    8,934
    19
    Mar 14, 2003
    NJ
    By law Comcast has to allow self install of cable cards, well not until August 8th. If they don't after that complain to the FCC which will fine Comcast.
     
  5. Aug 4, 2011 #8045 of 9367
    bareyb

    bareyb Under Maintenance TCF Club

    25,940
    5
    Dec 1, 2000
    Silicon Valley
    You're new around here aren't you? ;)

    You're never "all set". You only get a temporary reprieve until the next time Comcast breaks something... Then it's back to square one.
     
  6. Aug 4, 2011 #8046 of 9367
    danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    That hasn't been my experience. Once my card is paired properly, I haven't had a problem, other then a card going bad.
     
  7. Aug 4, 2011 #8047 of 9367
    bareyb

    bareyb Under Maintenance TCF Club

    25,940
    5
    Dec 1, 2000
    Silicon Valley
    That's true. Most people are usually "all set" after the initial install. Mine worked fine for almost three years before it went all wonky and lost all my pairing info.

    This led to getting all new cards and having to go through the whole process all over again. And yes, it required 2 truck rolls and they later admitted that there was probably nothing wrong with my Cards in the first place. It was all on their end...

    I've had various other reception problems along the way that required truck rolls too. Probably 4 or 5 times in the 4 years. So while the Cards may be "all set", the reception isn't necessarily. That seems to go out randomly from time to time, but that's just Comcast for you. It can be very time consuming and frustrating. I never had a single reception problem with DirecTV. I've always said, if they ever get TiVo back, they'll get me back too. ;)
     
  8. Aug 4, 2011 #8048 of 9367
    danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    They will add the CableCard to your account. But, once you have it in the Tivo, you need to call Comcast customer support. You need to make sure they get the "Host ID" and "Data" into their computer. You can find those on Messages & Settings->Settings->Remote, CableCard, & Devices->CableCard Decoder->Configure CableCard 1->CableCard Menu->CableCard Pairing. At least that is how it is on the Tivo HD. I am not sure if the Premiere is the same.

    It is a good idea to have that and the MAC and Serial number ready for Comcast before you call. They may give you a webpage to do this your self. If you do need to call to pair it, you should insist that they get they "Host ID" and "Data" into their system.
     
  9. Aug 4, 2011 #8049 of 9367
    dwit

    dwit Active Member

    1,660
    0
    May 4, 2004
    Atlanta, GA
    You must be new also. Otherwise one might wonder why this is quite possibly the longest thread, by far, here in the help forums.

    That said, my cc service has also been virtually trouble free, approaching 4 years. Never required a service call from Comcast after the original install. And they got it right on the first try.
     
  10. Aug 5, 2011 #8050 of 9367
    danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
     
  11. Aug 5, 2011 #8051 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    The only problem I've had with cards in the 3 years I've had them is that at some point Comcast enabled copy protection on the movie channels and I couldn't get them anymore. This was because when the card was first paired they did not put the Data ID in their system correctly - once that was matched up everything worked fine again.

    Now having said that, I did have to escalate to the regional ops VP to get them to figure this out, but that's another story.
     
  12. Aug 5, 2011 #8052 of 9367
    husky55

    husky55 Member

    175
    0
    Feb 2, 2008
    Madison, CT
    I surely hope you are right. Here in Connecticut, we are not allowed to do anything, i.e. pick cable card, set top box or anything...or give info like Host and Data to Customer Service agent who are not allowed to do anything either. Everything requires a truck roll which we are charged for. Just last week, all of a sudden, one of my Tivo which has been working for a couple years stop receiving copy protected channels, i.e. HBO etc...we have not touched the cable card. So a truck roll was required, apparently one digit was wrong. since I have no access to either host or data info whose fault is that? To make matter worse, my second Tivo have the same problem this week. Called Comcast some old same old, there is nothing they can do, a truck roll is required.

    Apparently Comcast changed to all digital in my area the last couple weeks. what caused the erroneous changes in my cable cards nobody seems to know. The couple techs who came said it could be anything like power lost or surge, but comcast did not do it. Could I have done it inadvertently? Probably not!!!

    :mad:
     
  13. Aug 5, 2011 #8053 of 9367
    danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    That really sucks. But, apparently, the FCC is putting an end to this. You should be able to go to a Comcast office on August 8th and pickup a CableCard, and either use a webpage or call to get it paired. Either way, on or after August 8th, if they refuse, file a complaint with the FCC. It would be later, but Comcast has allowed self installs in some locations, so now they have to allow it everywhere by Monday.
     
  14. Aug 5, 2011 #8054 of 9367
    lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    Actually, probably no help for him. The CableCARD self-install is only mandatory if they allow self-install of other things like STBs. Apparently, his local Comcast doesn't.
     
  15. Aug 5, 2011 #8055 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    Doesn't matter if his local allows them or not - it's per MVPD, not per local policy. Comcast will adhere to the policy everywhere or people will file FCC complaints and get it done.
     
  16. Aug 5, 2011 #8056 of 9367
    lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    Comcast may argue that each locale is a separate MVPD, in which case those locales that don't currently offer any self-install have until November 1. That argument has at least some validity as there seem to be few if any Comcast wide policies or prices.
     
  17. Aug 5, 2011 #8057 of 9367
    danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    Local? Why would the FCC care about local? Comcast is a large, national company. I don't believe it matters what they do in one location, it matters what they have done, anywhere in the country. If they have offered it somewhere, they have to now offer it everywhere and for CableCards too. And even if they hadn't, they will have to in September, I believe I read. In the end, all cable companies will have to do this, even if they didn't offer any sort of self-install in the past.
     
  18. Aug 5, 2011 #8058 of 9367
    lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    I'm not saying that Comcast will make this argument but doing otherwise requires that Comcast do something it has been loathe to do - institute a company wide policy.

    Unless there are controlling rulings or regulations that define what constitutes an MVPD, Comcast may feel this battle worth fighting even though it will be mooted Nov. 1 (or later if that date has also been changed) to avoid setting a precedent..

    To husky55: Comcast shouldn't be charging you to fix problems that are caused by them. If they don't give you satisfaction, you should contact your local government. May or may not work depending on how corrupt it is.

    Hey, maybe Comcast is somehow sabotaging the development of the new HD DirectTiVo.
     
  19. Aug 5, 2011 #8059 of 9367
    danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    As far as I have heard, Comcast hasn't brought it to court. Since they have to start complying on Monday, they don't have much time left.
     
  20. Aug 5, 2011 #8060 of 9367
    lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    There's nothing they could have taken to court yet. It's just that, based on past behavior, some of the local operating entities may feel that the Nov. 1 date is the one that applies to them. If the FCC acts on a resulting complaint, then is when it may go to court.

    The problem is that there is no existing Comcast wide policy, so which date should apply is subject to debate.
     

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