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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I know this will not HELP - but each Comcast Fee is negotiated with
    your local town. There is no STANDARD across the Comcast Territory.
     
  2. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    @DavidTigerFan. Have you tried Comcast Cares yet? They were helpful in getting my billing corrected.
     
  3. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,950
    45
    Aug 18, 2001
    Charleston, SC
    I just contacted them an hour ago. We'll see what happens. I just find it completely ridiculous that I'm expected to pay:

    $76 base rate
    $1.50 Cable Card
    $34 HD access fees (4x$8.50)
    $15.95 for HBO
    for a total of $127.45

    all I get is Video!
     
  4. danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    Use this form. Someone who knows what they are doing should call you within 24 hours.
     
  5. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,950
    45
    Aug 18, 2001
    Charleston, SC
    Hah, the corporate office just called the local guy and got him to call me. The same guy that is giving me the runaround on the freaking charges.

    Can you guys do me a favor. Can you post how many HDTVs you have, how many cable cards you have, and what you pay for them?
     
  6. morac

    morac Cat God

    8,936
    19
    Mar 14, 2003
    NJ
    That probably won't be particularly useful since each local Comcast system charges different prices. Comcast has to send out a rate card periodically with prices for your area on it and what the charges apply to. This year the rate card for my area came via email.

    In my case, I'm on a double play package so I pay a flat $99 plus a $9.25 HD technology fee for my one Comcast provided HD box. I have 4 cableCARDs (2 S cards and 2 M Cards) for which I was never being charged. I used to get a $2.95 credit for the two S-Cards, but that was removed about 5 months ago. The credit was reinstated for all 4 cards last month (a $11.80 credit). I'm sure that's wrong, but I'm not complaining. That's it.

    Comcast did try to charge me an "Additional Outlet" fee a few months back, but they removed it when I pointed out that their own rate card states that the fee applies to "Digital Converter with HDTV capabilities" and I pointed out that I wasn't renting a digital converter other than one included in the HD tech fee. Your rate card may be different though.

    The number of HDTV's you have is completely irreverent. The fees should be based on the number of HD converters you are renting.
     

    Attached Files:

  7. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,950
    45
    Aug 18, 2001
    Charleston, SC
    Do you get HD on your tivos with cable cards?

    In my case they are saying that a cable card is an HD converter and are charging HD fees for each card.
     
  8. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,950
    45
    Aug 18, 2001
    Charleston, SC
    I'd love to have a "double play" at $99 with HD included. All I have now is Video and they are charging me $115.
     
  9. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    That is so 'messed up'. Even if you do pay the additional $8.50, you won't get HD on that tuner. As you said, they just need to update the data on the S-Card. I think that technology fee is designed for THEIR equipment, not TiVos.

    Too bad you can't get someone to start from scratch -- no HD On your account -- only install M-Cards. You should get everything, including HD.
     
  10. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,950
    45
    Aug 18, 2001
    Charleston, SC
    I finally got comcastcares to admit "the HD fee is to cover HD on any number of sets/boxes/cards". We'll see if he can fix my bill and/or tell the local supervisor to fix the issue.
     
  11. lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    Locally, they don't have an HD fee. They have fees for "digital outlets" which means they charge me for the two TiVos. Or one of the TiVos and the cable box.
     
  12. ghuido

    ghuido New Member

    311
    0
    May 8, 2007
    Two things to report

    - I am now getting a discount based on owning the equipment (2 Cablecards)
    - A High Level CSR not call Center reported that Self Install for cable card begin on August 1st.

    That is all. Please continue with further speculation. :)
     
  13. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,950
    45
    Aug 18, 2001
    Charleston, SC
    How much?
     
  14. lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    $8.50 each. I do get $2.50 credit for each TiVo.
     
  15. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    Bill attached.

    TiVo HD/XL w/M-Card
    TiVo Premiere w/M-Card

    I pay no technology fee and they are now giving me back $5 for my 'customer owned equipment' and charging $1.50 for 'IN same device'. (Hate to call them as they may screw me over more,).

    Note: I get the HD Premier Bundle xf with a $40 discount for another year. It usually comes in even less because I always call for full day credits when they do system updates and there is a short outage. The credits help to offset all of those surcharges, fees, and taxes.
     

    Attached Files:

  16. danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
  17. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,950
    45
    Aug 18, 2001
    Charleston, SC
    I think part of the problem though is that they are charging me HD access on them. Not just a cable card fee.
     
  18. husky55

    husky55 Member

    175
    0
    Feb 2, 2008
    Madison, CT
    All I get is video also, but I have 2 Tivo M-Card plus 1 Comcast set top box for HD and HBO. My bill is $137 /mo . I was told that my bill will increase when my HBO discount expires. This is in New Haven County, CT. Everything with Comcast requires a truck roll. I can't even pick up a M-Card or any self install kit of any kind.:mad:
     
  19. nfrhtp

    nfrhtp New Member

    14
    0
    Apr 23, 2007
    I appreciated having access, through this topic thread, to so many people's experiences activating their cablecards and the summaries of lessons learned, so fwiw I will add on my story of working with Comcast San Francisco to activate a cablecard in a new Premiere XL today...

    I activated the Tivo on Friday and went through the guided setup without the cablecard. I called Comcast before going to my local office for an M-Card, and I was able to walk out with it about 10 minutes after arriving.

    Saturday I wrote down all the numbers on the M-Card, put it in the Tivo, went as far as I could through the menus the Tivo brought up, and called Comcast. The first guy who answered was able to quickly activate many channels but not HD channels. Somebody he asked told him that it might take 10 minutes for those to become active, and suggested I call back if that did not happen.

    When that did not happen I went through the troubleshooting suggestions on the Tivo site, arriving at the final suggestion to call the Tivo cablecard hotline. The Tivo support person said that while my Tivo had downloaded program info, for some reason it had not upgraded to version 14.8, and that that would explain the problem with the cablecard activation. When I had that upgrade, she said, those channels might finish activating, but if they did not I should call Comcast and suggest they "hit the cablecard". When I forced a connection, it did download and load version 14.8, showing the status she had told me would indicate success: "pending restart".

    After the restart the status of the channels was unchanged. I called Comcast and the first person I spoke with was able to quickly activate all the HD channels except those in the "Preferred" package (such as National Geographic, IFC) and in the Sports Entertainment package (such as Tennis Channel). After putting me on hold for about 10 minutes she came back saying they'd determined that the card was not paired, asked me for my Host ID and Data ID, and pretty soon after that I was able to access all the channels.

    No time yet to find out if I will have to deal with any billing issues, but after reading through some of the difficult histories of activating cablecards I feel lucky that the process was as easy as it was for me.
     
  20. Aug 4, 2011 #8040 of 9367
    itsdavetime

    itsdavetime New Member

    21
    0
    Aug 4, 2011
    Going to the local Comcast office to pickup a cablecard for my newly purchased Tivo. Anything I need to make sure they do while I'm there?

    I'm assuming once they add the cable card onto my account, I should be all set, correct?

    Any advise?
     

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