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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    If I had multiple Tivos would I have to pay any additional fees to Comcast?
     
  2. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    In most markets you would pay an additional digital outlet fee (for me it is $8.95) for each Tivo after the 1st one. This fee includes a cablecard. And recently, Comcast added a credit for customer provided equipment since you wouldn't be using their converter box. In my market, it is $2.50 for each of my 2 Tivos.

    So for me it is $6.45 for my 2nd Tivo.

    YMMV
     
  3. gamndbndr

    gamndbndr New Member

    48
    0
    Jul 3, 2007
    Marietta, GA
    Comcast came out, replaced all the splitters after much head scratching. Now we are at 95 db (if I'm reading the screen correctly).

    We'll see if this helps. We were rebooting daily following up with a call to send refresh signals.
     
  4. kdmorse

    kdmorse Active Member

    5,035
    8
    Jan 29, 2001
    Germantown, MD
    Every nice thing I've ever said about comcast, I take it all back today. After years of good luck, after years of telling everyone "They're not *that* bad", after years of being able to get cards re-paired with a 5 minute phone call, it all went downhill spectacularly today.

    Yesterday I had 5 cablecards correctly paired. This afternoon, I have none. Three calls, hung up on twice mid pairing attempt while on hold, another two hour conversation with three departments, account is now so borked not even they can update the pairing information on cards that may, or may not exist, depending on what screen you look at. Just let your imagination run wild regarding the worst case phone call, and you'll have pretty much the right story.

    So.. Not being a twitter user.. How does this ComcastCares thing work exactly?

    -Ken
     
  5. danjw1

    danjw1 New Member

    293
    0
    Sep 13, 2005
    Follow this link. Submit a complaint. It is the best way, that I have found, to get something fixed when it is totally borked.
     
  6. morac

    morac Cat God

    8,962
    23
    Mar 14, 2003
    NJ
    The easiest way I've found is to set up a Twitter account (if you don't have one already), follow the ComcastCares user and send him a "mention" by typing "@comcastcares " followed by the message. Don't put any personal info in this message as it will be public. You'll normally get a follow by one of the Comcast... twitter people, usually within a few minutes. If you aren't following that person, he/she will ask you to follow him. Once you do that you can send a direct message (which is private) with your account info.

    The above works well for quick problems. For 5 unpaired cable cards, 140 characters might not be enough in which case I would recommend emailing We_Can_Help@Comcast.com with your account info, an explanation of what happened and what you are trying to accomplish and the pairing numbers for all 5 cards. This method isn't quite as fast as the Twitter route, but normal turn around time is less than a day.

    Which ever method you use, a Comcast executive support person will normally call you the same day or the following day, either to get more info from you or to check that things have been fixed.
     
  7. kdmorse

    kdmorse Active Member

    5,035
    8
    Jan 29, 2001
    Germantown, MD
    Thanks for the Twitter and We_Can_Help id's. I'll keep those in my back pocket.

    My account was unborked in the intervening 24 hours. Not correct and paired, but at least no longer tied up so badly that my cablecards could not be edited. I called back today, and while it took three people, I'm now all fixed.

    With the third person today, it worked the way it's supposed to work, and always has in the past.

    Open CableCard SN -> Update HostID -> Update DataID -> Send Hit -> Card reports Validated -> Channels Appear -> Rinse and Repeat for next CableCard.

    I don't know what the hell sort of road I went down on Wednesday, but it was a bad, bad, baaaaaaaaaaaaaad road....

    Thanks,

    -Ken
     
  8. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Same ole same ole, and this will probably not be any better after we can all self-install cards in another week or so. All they needed to do was provide a simple web page, just like they do for the DTA activations, to let customers pair their own cards. But nooooooooo....
     
  9. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    I finally got the cablecard paired to my replacement Premiere. I asked the CSR if they were going to make it easier on Aug. 1. She was unaware of any efforts to do so.
     
  10. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,952
    48
    Aug 18, 2001
    Charleston, SC
    I'm about to flip my lid. They have again screwed up my account and somehow put me into the "triple play" package even though I have no internet or phone. I called to get all this fixed, but it's actually going UP in price. Are they really charging $8.50 for each cable card to have access to HD? I thought there was ONE HD access fee associated per account.

    I'm now supposed to pay upwards of $120 a month for freaking cable with HD, HBO, and an HD receiver.
     
  11. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    Are you referring to a Comcast provided HD receiver or your own Tivo? If you have only a Tivo on the account you may be able to avoid the HD Technology fee. I have two Tivos and 3 cablecards and do not pay an HD Technology fee. And now, they have added a credit of $2.50 for each customer provided equipment (Tivo).

    Is the $8.50 listed as an HD Technology fee or is it an additional digital outlet? You may pay an additional outlet fee of approx. $8-9 for each additional Tivo/Comcast receiver after the first one. That fee includes the cost of the cablecard.

    YMMV
     
  12. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,952
    48
    Aug 18, 2001
    Charleston, SC
    I have:
    A comcast HD box
    A Premiere with one cable card
    a Series 3 with 2 cable cards.

    I am being charged for:

    Digital preferred: ~$75
    Cable card: $1.50
    HD Outlet fee x 3 (@8.50 each) = $25.50
    HBO: $15.95

    Total: $117.95
     
  13. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,952
    48
    Aug 18, 2001
    Charleston, SC
    Oh and the HD is listed as:

    HDTV Service 3 @$8.50each
     
  14. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    Ask them to remove the HD Service 'temporarily' . You'll still get HD but no charge. I did and do.
     
  15. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,952
    48
    Aug 18, 2001
    Charleston, SC
    Oh how I'd love to do that, but they have managed to screw **** up just looking at my account. Right now, I have a series 3 that on one tuner gets all the channels I pay for while the other tuner only gets HBOHD and no other HD channels. It's insanity.
     
  16. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,952
    48
    Aug 18, 2001
    Charleston, SC
    Also, guys...I was looking at another vendor here and they said that all they had were single stream cards. I thought that cards had to be multistream by now.
     
  17. morac

    morac Cat God

    8,962
    23
    Mar 14, 2003
    NJ
    Cable companies have to give you M cards if you request them starting August 1st. As far as I'm aware though, S cards aren't being made anymore, so any ones the cable company has would be older returned ones.
     
  18. husky55

    husky55 Member

    175
    0
    Feb 2, 2008
    Madison, CT
    It's definitely insanity!!!! Are you talking about the 2 tuners on the same Tivo?

    I got HBO and SH and other premium channel on 1 M-Card on 1 Tivo HD and not on the other M-Card on the other Tivo Premiere.. Truck roll today to fix it!!!!:mad:
     
  19. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,952
    48
    Aug 18, 2001
    Charleston, SC
    Yeah, the same tivo.

    You know what's sad? Your problem doesn't need a truck roll. The idiots in the back office can fix it by just using the right subscription codes.
     
  20. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,952
    48
    Aug 18, 2001
    Charleston, SC
    Also, I think I'm going to flip my lid pretty soon. I emailed the guy that has been helping me with the issue of not having HD on the second tuner in my series 3 and guess what...He says that in order to get HD on my second tuner, I have to pay a SECOND HD ACCESS fee of $8.50 a month. I have 3 HDTVs and they want me to pay $34 a month for HD access. I don't want to give up Tivo, but I don't know what to do...
     

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