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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. pdhenry

    pdhenry Safety Pin

    17,234
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    Feb 27, 2005
    PA
    The "Digital Pref A/O" is the additional outlet fee to have a digital device connected to a second outlet. This should mean that the second digital outlet is supposed to receive the same programming as your main digital outlet.
    Surprised to see a separate HD technology fee - I would have thought that would be a component of the Digital Preferred package.
    It looks like you have 2 digital outlets (main plus one A/O) and two (more) outlets with free DTAs connected. Other than the HD Technology fee your bill looks about right to me. No CC fees because you're paying for them in the basic sub plus the A/O fee.

    PS: Once you've attached your file you can display it in your post by inserting the image link, like so (here's your attached image file):

    [​IMG]

    PS:
    It's interesting to see how others' service bills are set up. Here's my Comcast bill for two S3/Premiere TiVos plus an S2 connected via a digital adapter:

    [​IMG]

    (I probably shouldn't complain too loudly because I think I'm getting a good deal here... :) )
     
  2. DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,950
    47
    Aug 18, 2001
    Charleston, SC
    At that moment I had one S3 tivo, an HD cable box and 3 DTAs. I have no idea what the package was that I needed, but I wanted all my locals, 1-100, things like bravo, history, etc., HD access, and my HBO.

    Now that we've switched 100% digital I picked up a Tivo Premiere. I now have an HD box, Premiere with 1 CC, S3 with 2 CC, and one DTA.
     
  3. Jul 2, 2011 #7983 of 9367
    HerronScott

    HerronScott Well-Known Member

    2,782
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    Staunton, VA
    What charges were you trying to question the $17.95 and the $8.50 fees? Unfortunately, I only have 2 TiVo's attached to one TV and a second TV analog only so no converter. I'm not familiar with how Comcast is doing additional outlets and what I see being listed as HD Technology Fee now in my latest rate guide. I think that fee applies anytime you have their HD hardware. The $17.95 charge even though listed as cablecard looks like the discrete monthly charge for digital preferred services which I think would be right since your main package is only basic service and you also seem to be paying for HBO service ala carte as well.

    I'd see if they offer something like the Digital Preferred with 1 Premium package in your area which I think would replace those 3 line items and come in cheaper.

    Scott
     
  4. Jul 2, 2011 #7984 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,506
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    Sep 19, 2006
    In the ATL
    If you only have Tivos, you should not be charged the HD tech fee - that is only for use of their boxes. I would get rid of their HD box and use the Premiere instead, but that's just me. It ends up being $6/mo. for each extra Tivo here, now that they are crediting $2.50/mo. for customer-provided equipment ($8.50 outlet - $2.50 credit).
     
  5. Jul 2, 2011 #7985 of 9367
    HerronScott

    HerronScott Well-Known Member

    2,782
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    Jan 1, 2002
    Staunton, VA
    So I checked out the CPE credit and it's supposed to be $2.95 for our franchise but it doesn't apply to our Digitial Preferred with 1 Premium service since that does not include a converter and currently we only have the one primary digital outlet (rest are analog so no charge).

    Seems that the credit should be $3.00 here though since a converter monthly charge is $4.75 and the CableCard charge is $1.75.

    Scott
     
  6. Jul 3, 2011 #7986 of 9367
    pdhenry

    pdhenry Safety Pin

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    Could someone without a TiVo get digital and premium channels without a converter?

    If they'd get a converter in their package you're supposed to pay less since you're renting less equipment. This is the intent of the customer-owned equipment rebate, and it applies whether you're billed for a cable card or not.
     
  7. Jul 3, 2011 #7987 of 9367
    HerronScott

    HerronScott Well-Known Member

    2,782
    27
    Jan 1, 2002
    Staunton, VA
    No they couldn't but what they seem to be indicating that the Digitial Preferred package does not include the converter charge in our area.

    I just went through ordering new service on line however and it shows the converter as included so sounds like if this credit doesn't show up I need to ask Comcast Cares about it.

    Scott
     
  8. Jul 3, 2011 #7988 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,506
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    Sep 19, 2006
    In the ATL
    Definitely - Digital Preferred and Starter both include a box as part of the service. Not sure how you heard otherwise but that person was seriously misinformed.
     
  9. Jul 3, 2011 #7989 of 9367
    pdhenry

    pdhenry Safety Pin

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    There might be a minsunderstanding on the part of the agent - perhaps "there's no converter charge for the first set with Digital Preferred" is being misinterpreted as "the converter charge for the first set isn't included with Digital Preferred."
     
  10. Jul 3, 2011 #7990 of 9367
    HerronScott

    HerronScott Well-Known Member

    2,782
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    Jan 1, 2002
    Staunton, VA
    I got that info from Comcast's webpage on Comcast's policy on customer owned equipment after entering my zipcode.

    http://www.comcast.com/equipmentpolicy/

    Here's what it reports:

    "The monthly credit you may be eligible for is $2.95

    Please note, if you subscribe to our Digital Preferred tier of video service on your primary outlet, you are not eligible for a Customer Owned Equipment credit. A converter is not included in the price of Digital Preffered. View our FAQs for additional information."

    Scott
     
  11. Jul 3, 2011 #7991 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    I think a lot of the problem is that Comcast isn't really a company. It is a loose confederation of individual local franchises who share some resources. Each locality sets its own prices, packages, policies and procedures.

    I am not saying that this is unique to Comcast. Probably applies to all cable operators.

    Note: This is only my opinion and not based on any certain knowledge.
     
  12. Jul 4, 2011 #7992 of 9367
    drcos

    drcos HD where available

    253
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    Venice FL
    I've tried that argument with them, but that doesn't seem to work. Since I have CableCards and get HD, I have 'HD Technology'

    We'll see how it shakes out next month, when the credits are supposed to kick in here.
    I'm just kinda like jtreid above, get it where it works and leave it alone. Every time I've had it 'fixed' something else goes. Kinda why I haven't bitched about the CCI bytes on the new HD channels being 0x02 (TCMHD, MGMHD, SpikeHD, CCHD, NIKHD) because I don't want to lose the 0x00 on DSCHD, HSTHD, SYFYHD, UHD.
     
  13. Jul 4, 2011 #7993 of 9367
    Beryl

    Beryl Well-Known Member

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    Feb 22, 2009
    Texas
    I suggest you don't argue with them but just ask them to please remove the fees. They will insist that HD will cease to function. Just tell them that they are probably right but you'll risk it. If that happens, you'll call and have it put back on. That worked for me. I don't pay any technology fees on my 2 HD TiVos. I posted my bill on the self-install CC thread.
     
  14. Jul 4, 2011 #7994 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,506
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    In the ATL
    Exactly - any local branch that is charging an HD tech fee for Tivos alone is doing it wrong, and having it removed will not affect your channels.
     
  15. gamndbndr

    gamndbndr New Member

    48
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    Jul 3, 2007
    Marietta, GA
    OK, we've had our Series 3 for years without issues except for when one wire got eaten by a mouse. Now, however, we loose all signals at various times - especially at 9 PM. We restart the box and usually everything comes back to normal. Sometimes we call in and have "refresh" signals sent out.

    What should our next step be? Get a tech out to check things out? Ask for new cablecards? What kind? Wife is ready to just get a Comcast DVR and take the S3 to the cabin in the mountains (OTA).
     
  16. bareyb

    bareyb Under Maintenance TCF Club

    25,943
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    Silicon Valley
    Yep. Call 'em out. I bet money it's a signal problem. I've had what you describe on three occasions and the truck roll fixes it eventually. Sometimes it takes them two days, but that's just what you have to put up with doing business with Comcast. Not sure who you have, but hopefully they'll get it right for you quickly.
     
  17. a68oliver

    a68oliver Member

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    Jul 15, 2000
    Crawfordsvil...
    Have you checked the signal level meters?
     
  18. bareyb

    bareyb Under Maintenance TCF Club

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    Signal to Noise is a good one to check as well. I believe anything higher than 33 db can cause problems.
     
  19. morac

    morac Cat God

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    NJ
    Actually for the SNR, the higher it is the better. You don't want it lower than 33 dB, though it may work down to 31 dB.
     
  20. bareyb

    bareyb Under Maintenance TCF Club

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    Doh. I knew that... It was late. :p
     

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