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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
Interesting, I think I'm going to try my hardest to try to get these monthly fees waived.
I'm with Comcast in the Chicago area (Schaumburg, IL office)
Install fees - $35.98 EACH card
1st card monthly - free
2nd card monthly - $5.99
Install date 10/9/06 (holy cow!)
No gruff about using them in a TiVo.
The interesting part is that when I asked about a self install, I was told this is prohibited by 'federal regulation.' When I asked him to cite the policy, he backed off and said it was 'company policy' He had no answer as to why other Comcast offices are handling it differently.
They wouldn't budge on the technician install, even when I offered to pay install fees and save them the expense of a truck roll.
Despite having the S3 sitting in my entertainment center, it looks like it'll be a while til it's configured optimally. In the meantime I guess I'll hook it up for OTA reception.. DAMN!
Update to my previous post.
After reading further posts to my previous post I said to myself p*ss on this and called the 800 comcast again and asked where the local comcast store was.
Got the address and went down there and got 2 cable cards. Customer service clerk was a little puzzled by why I needed two cards. So I told her that I had a dual tuning device that was going to replace the motorola. And she said OK. Did not mention TIVO. And by the way please cancel the install service I scheduled for two weeks from now.
I'm responsible for the installation. No instructions available. There should be some in the manual I was given when I got the digital service in the first place. No number to call to activate. If I am not getting all the channels, call them and they will send a signal to the cards.
I asked if I would be charged monthly for the cards. "No" was the answer.
So now I have all the components, I just need the time to do the install and watch all the stuff on the motorola dvr before I return it to Comcast.
I'll let you know how it goes, but it probably won't be this evening.
I know this is an expensive purchase, but I am tired of waiting around for Comcast and TIVO to get the software written for the motorola. It's been almost two years already!!!! Besides the motorola probably won't be able to perform as well with the TIVO version as the S3 will be. Time will tell.
I ain't jumping up and down for joy yet. I'll wait until I got it working before I do that. And I'm wasting time here - I got an install to do.
An hour ago I ordered my S3 through the VIP page.
I just got off the phone with comcast and got the same pricing a second time in a row. Simply Amazing as my headache is now gone.
I confirmed the pricing:
2 cable cards, no one time fee, no monthly fee.
39.99/month for Digital Silver (Expanded Basic, HD, HDHBO) for the first year.
I must have a copy of my DTV bill for the installation technican.
No install fees. Truck Roll is required.
Scheduled it for a week from now and hopefully I will have my S3 by then. If not I can reschedule.
the CSR wanted to know what kind of TV took two cable cards. I told him a Tivo S3. He said "cool. I'd get the new one too if I wasn't addicted to on-demand." I asked if the tv being a tivo made a difference and he said NO.
Seems mentioning it being a tivo up front just causes confusion... Call it a TV with a very soft oh...
Update to my report re Seattle area:
The cards were free and they didn't even offer to install them, let alone force that on me. However I verified today that they are charging me $5/month for the 2nd card, not what I was told. Supposedly if I return one of my STBs that charge will go away.
(but I can't do that until some time after the S3 is working here. Which means it has to actually arrive, and I haven't been charged nor even received The Email yet )
Santa Rosa CA(SF bay area)
First card "free", second card $6.95 per month with a $15 install charge. Once I return the 6412 I'm going to lobby for the "single digital device" argument since the $6.95 is actually an "Additional Digital Outlet" charge and see if I'm can get the second card "free".
UPDATE...After reading everyones posts here I called up 1-800-Comcast and got the following
-No they do not have cablecards at the local office (here in Chicago at least), it requires someone to come out
-I explained to her that this was not 2 seperate TVs and rather one device that required 2 cards and asked if they could wave the monthly additional outlet charge, she said yes they could
-They were also going to charge me twice for the install and she was able to wave the higher charge and the install will only end up costing $15.99
So in summary if you have heard anything else call back and choose the option to check on your scheduled apointment and request those changes, there is really no reason you should have to pay an additional outlet charge or anything more then $20 for installation (IMHO that in itself is still rediculious but I can settle on that)
At lunch today I took the chance and went to local Comcast office. The lady at the desk was just receiving returned cablecards from a customer going to a new Comcast box. I thought, OH Boy she knows what cablecards are and if I'm lucky I can snag one of the returns!
When my turn came she said that I could not get cards at this office. They're at the warehouse until picked up by the technician. And NO, the cards just returned can't be touched until they're back in 'the system', whatever that means.
OK, I roll over. What CAN we do? My new HD "device" requiring two cablecards arrives Mon or Tues. She can put in an order. OK, let's do THAT. --- She says that second card is $6.95/mo. (I already have one in my XBR1) I told here that it's not two outlets, just two tuners. She says that computer "won't let me change the price". Balls!!! Then she can't get the order input because of some dumb field problem. We agree that I should go back to work and call the 800 number. <sigh>
OK, back at work and I call. Computers down; they'll call me back. No callback. At 6:00pm I go home. At 7:00, in the middle of adult beverage, I call. I get nice operator with name I can spell. NICEEEEEE. --- She gladly takes my order with no questions and schedules me for Thur, the 21st. I ask what charge is and she says $15 and change for the 'truck roll' and nothing for the card.
I just CAN'T believe that Comcast has such poor information dissemination. Oh well, got er done!
I received my S3 today and hooked it up after work. I have a single Comcast cable card in my TV. I took it out and put it in the S3 and viola, it worked like a champ. I was told that I couldn't just move it, but don't believe everything you hear.
The setup went flawless including cable and antenna. Up and running in about 1/2 hour with cable and antenna interweaved in the guide. Sweet!
I stuck with single tuner operation until the second card gets installed next week, but I can live with that.
Got to the point of installing the 1st card - saw a few channels, then got a message to call my provider to start service on the card. Called. While talking to the rep, she sent some codes and it worked for a bit. Installed 2nd card and nothing. Now 1st card won't work. Swapped cards - nothing. Went back to 1st card in 1st slot and works temporarily and then a cable card error 161-4 that I report to the rep. She looks it up and says it applies to other branded units (obviously the S3 is to new to have any info on it).
So where I am at is:
1st card - works temporarily get an image and after about 60 seconds I get the error.
2nd card - only get the channel banner identifying the channel number and name with a grey screen and no video and then the 161-4 error.
Tried both cards in slot 1 by themselves and both cards in slot 1 and 2 together.
The rep kept asking me if I was sure the cards are seated properly. Can't push them any further in without knocking the whole unit on the floor. Maybe that is what she wanted me to do.
Next step is to go back and get 2 new cable cards and try them. If not wait for the tech to show up Saturday and trouble shoot. If it ain't the cards I probably got a bad S3 unit and will need to go back to Best Buy and swap it out, if there any left after I reported they had them in. (me and my big mouth).
If the new cards work then of course I cancel the tech.
At this point I am continuing the installation as if they will work.
I don't really want to spend the money up front for the subscribtion service from TIVO until I have a working unit.
Cablecard Installation and config is going to be story....
It was such a smart move for TiVo to provide the 12 months sub on the original lifetime box....we may need it until the dust settles....
Doesn't Tivo give you 30 days to cancel Tivo service.
CT Here too. I was quoted 15.xx for install. I'm actually installing 3 cards. I've used an SD settop box until now. I'm installing 2 in the S3 (Shipping today from Tivo) and one in the TV itself, so in a real pinch (I've got a 2 year old) I can watch a 3rd live source while 2 others are recording. In any case, the quote for the cards themselves are 1st one is free, 2.50 or 2.75 for each additional. I asked 3 times and the rep insisted that there's no additional monthly fee for HD channels. They're scheduled to come out next Wednesday, so I'm not going to kill myself to try and find a local source.
North Atlanta here. $15.95 for install and $5.95 for additional card. First one free. Saves me $$ as I'm getting rid of 2 Comcast DVRs. BUT, can't get an install for 3 weeks. Scheduled for Oct 7. Oh, well. I can at least use my Antenna for the time being.
The CSR I got knew immediately what the cards were for. Her spiel was this: "CC installs for DVR's, ect have a long lead time due to demand". No other explanations were necessary. So, that experience went pretty well. And she did check for me that no self installs were possible. She kind of hoped they had changed the policy.
Just made my appointment with Comcast in Chicago.
Two Cable Cards, $23.99 install
Truck Roll, $17.99
No monthly fee.
The CableCards have code or firmware levels themselves, so it could also be the cards - who manufacturered the cable cards?
Motorola and Scientific Atlanta although there may be others.
Anyone tried to pick up cable cards in the SF Comcast office on Portrero? Sounds like the Bay Area is all "tech required for install," but wanted to check....
I know who MANUFACTUERS them ... I wanted to know who made the cards experiencing the 161-4 errors.
Sorry, I missed reading the referenced post.