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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. May 9, 2011 #7941 of 9367
    Davelnlr_

    Davelnlr_ Member

    523
    0
    Jan 12, 2011
    North...
    Kbake, do you remember what your SNR readings were before and after that switch?
    I have a friend with similar problems.
     
  2. Puppy76

    Puppy76 Active Member

    1,182
    0
    Oct 6, 2004
    Huh, that's interesting...good info! When I got a cable modem a few years back (which I've switched away from now) they upgraded me to thicker cable.

    Also kind of cool that most channels I get stronger signal than that over the air :-D (Man do I love ATSC!)
     
  3. JoeTaxpayer

    JoeTaxpayer Member

    525
    0
    Dec 23, 2008
    If you have no comcast box, you should pay:
    TiVo1 - $1.50 for 2nd card. Outlet is part of service.
    TiVo2 - $8 (or whatever for "digital outlet") + $1.50 for second card.

    $11 or so. If you have a Comcast STB, then it's same as Tivo2 ($9.50) for each TiVo. (because they take two cards. A single carded TiVo is just outlet fee)
     
  4. OneFineCab

    OneFineCab New Member

    1
    0
    May 11, 2011
    I too live in San Jose, CA and agree with inconsistent charges across regions from Comcast based on what I've read at this forum. Very interesting. Comcast charges me $64.95 for the Digital Starter Package (Standard Cable) plus $1.50 for the CableCard (must be an M-Card) in my TiVo HD box. Other than the $1.99 Service Protection Plan, I keep meaning to cancel, that's it. $68.48 without taxes/franchise fees. The only reason I can imagine for Comcast's inconsistent charges across the country is their past acquisitions of other cable companies .... or a complete failure to integrate. They get us coming or going and if I had a better, less expensive choice, while keeping my TiVo, I'd do it. When I add a TiVo Premiere, I now understand that will be another $1.50 per month. Just sharing in hopes to help others.
     
  5. kbake

    kbake New Member

    7
    0
    Feb 1, 2011
    Santa Fe, TX
    No, I unfortunately did not get that info.
     
  6. dwit

    dwit Active Member

    1,660
    0
    May 4, 2004
    Atlanta, GA
    Just ordered a Premiere from the woot deal.

    I've had a Tivo HD with M-card for 3.5 years. Will installing (another) M-card in the Premiere require a truck roll?

    TIA
     
  7. tmesser

    tmesser New Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    I'm in west suburban Chicago and have been getting the runaround on whether I should still be charged $1.50/month for "T3ddvrcards" - even though I no longer have any TiVos with multiple cards.

    In January, I bought a refurbed Premiere from Woot to swap for an HD with a dying hard drive. A new M-Card was installed in the Premiere. A re-pairing nightmare ensued with the HD after the hard drive was replaced, and Comcast swapped the two existing S-Cards for one M-Card.

    Old setup:
    - 1 TiVo HD with two S-Cards ($0.00/month for first card on primary outlet, $1.50/month for second card listed as "T3ddvrcards" on bill)
    - 1 Sony TV with one S-Card ($7.95/month additional outlet)

    New setup:
    - 1 TiVo Premiere with one M-Card ($0.00/month for first card on primary outlet)
    - 1 TiVo HD with one M-Card ($7.95/month additional outlet)
    - 1 Sony TV with one S-Card ($7.95/month additional outlet)
    - ...and I'm still stuck with "T3ddvrcards" ($1.50/month for... nothing?)

    I think the $1.50/month is erroneous and redundant. Melissa from Comcast Cares told me that "Multi-stream cards are considered the same as using 2 S-cards. The charges are correct." But if that were truly the case, I'd be charged $1.50/month twice.

    Someone from the regional corporate office will supposedly call me. We'll see what happens.
     
  8. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    You probably already know this, but that is not what the FAQ says: http://customer.comcast.com/Pages/F...5c8-c8a4-44f7-96f4-def06cced0db&fss=cablecard

    The FAQ makes no reference to single stream or multi stream. It simply refers to CARDS and you have ONE in each device.
     
  9. Jun 3, 2011 #7949 of 9367
    comosum

    comosum New Member

    13
    0
    Nov 20, 2004
    After moving to the suburbs I had to give up my RCN Tivo box and I tried dealing with Comcast's DVR. Well that lasted two days...

    I need recommendationon for what Tivo to buy, what to ask for from Comcast, and what it should cost..

    I only plan on running One HD TV on this account.

    thx comosum
     
  10. Jun 6, 2011 #7950 of 9367
    DirectViewer

    DirectViewer New Member

    6
    0
    Jan 15, 2002
    I'm from the SF Bay Area so things may be different from Chicago, but based on my 3 installations of Tivos, the most important thing to ask for is a free truck roll. In all 3 cases, I picked up an M-card at Comcast and attempted to install it by calling for activation. In every case the phone CSR couldn't get the pairing done, and they wasted 30-40 minutes finding that out. At that point, they offered a free service call and the in-person techs got the job done in a just a few minutes.

    I currently have two Tivos and I've never been charged anything for the cablecards (although there is supposed to be a charge in my area). I don't know why this is so, but you could ask your CSR about it.
     
  11. Jun 6, 2011 #7951 of 9367
    morac

    morac Cat God

    8,933
    19
    Mar 14, 2003
    NJ
    I just started getting charge an extra $6.30 a month ($9.25 - $2.95) for adding Digital Preferred in May. I made no changes in May. My bill does now show 3 additional outlets (at $0 each) which I'm pretty sure isn't correct. It used to show 2. I have 1 cable box, and 2 TiVos connected to one TV and another TiVo connected to a second TV for a total of 4 cableCards. I'm not sure if it's worth fighting the $6.30 charge or not since they could increase my bill from what I've read.

    Edit:

    Ended up calling Comcast and the person in their billing department was clueless and couldn't tell me why the system said I added something in May. She said she'd call me back.
     
  12. Jun 6, 2011 #7952 of 9367
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    Sometimes this is the result of an auditing computer examining your account and making changes. I have experienced it several times and the final explaination was that the auditing computer kicked it out and made a recommendation that a human auditor rubber stamped. No phone calls asking why the last CSR had set it up the way she did. They just made the change without any contact between us. This took place in the regional office and not at the local office.
     
  13. Jun 7, 2011 #7953 of 9367
    b_scott

    b_scott TiVo Fan

    1,535
    0
    Nov 27, 2006
    chicago, il
    anyone having issues with locals in HD? My parents can't get them, or get them sporadically. They're in Peoria, IL - apparently Comcast says it's a national issue and there is something in Denver they are fixing.
     
  14. Jun 7, 2011 #7954 of 9367
    pdhenry

    pdhenry Safety Pin

    17,218
    83
    Feb 27, 2005
    PA
    No problem with the HD locals in PA.
     
  15. Jun 8, 2011 #7955 of 9367
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    I didn't think the locals went through their Denver center, only the "satellite" channels. I am not sure if the Denver operation can somehow step on the footprint of the locals, though.

    No problem with my locals in the Indianapolis market (Anderson/New Castle headend).
     
  16. Jun 8, 2011 #7956 of 9367
    morac

    morac Cat God

    8,933
    19
    Mar 14, 2003
    NJ
    Comcast never called me back ,but I noticed that they hid the new rate fee info on a 3rd party web site. Here's the info I found that makes me think I'm being charged incorrectly.


    Now the additional outlet fee says it requires a Digital Converter with HDTV
    capabilities. I don't have a digital converter. In fact I don't even have an HDTV on that outlet.

    It looks like Comcast got around this by charging me the $9.25 HD outlet fee and then refunding the cost of the converter and remote which isn't what that fee says it's for.

    I'm going to try calling Comcast again.

    Edit:

    I spoke to someone for about 15 minutes and went over every device one at a time and she agreed that that the additional outlet charge should only apply to "digital converters with HDTV capabilities" (not TiVo or other devices) so she removed the $9.25 charge since I only have one Comcast HD digital converter box. I'll have to wait till next month to see what my bill ends up actually being since it might automatically get put back on (and also what happens to the $2.95 credit for not having a digital converter on the additional outlet)

    For people being billed $9.25 per TiVo, I suggest looking at the specifics of your rate sheet to see if it should be applying to "digital converters" only.
     
  17. Jun 8, 2011 #7957 of 9367
    CedarJustin

    CedarJustin New Member

    14
    0
    May 27, 2002
    My search didn't turn up anyone in this thread with Comcast in Washington DC, so here is my experience.

    My house has 2 HDTV digital DVR boxes, and I wanted to add a CableCARD to my Tivo Premiere. I am going to be charged $9.25/month for the CableCARD plus a $26 installation fee. She said this was because I was already getting 1 of my HDTV boxes for free already (my roommate is going to verify this), so the CableCARD counts as an additional box.
     
  18. Jun 9, 2011 #7958 of 9367
    pdhenry

    pdhenry Safety Pin

    17,218
    83
    Feb 27, 2005
    PA
    The Tivo is a separate device, so that would count as a separate outlet. $9.25 sounds a bit high, as though they've charged you for an outlet fee plus a cablecard fee (the outlet fee is supposed to cover one cc for that outlet) but rates might be higer (?).

    You can save by returning one of the comcast DVRs.
     
  19. Jun 9, 2011 #7959 of 9367
    jlb

    jlb NCC-1701-D

    8,141
    8
    Dec 13, 2001
    Newburyport, MA
    My fam is looking to move to a different house in the same town. Called comcast the other day and they confirmed I can just take my CC with me to the new house, when it happens.

    Excellent. I didn't want to have to deal with another truck roll, and clueless CC installer.

    This way, we can move, and I can get the TV/TiVo up right away and worry about the whole home theater stuff later, after the unpack is mostly done.
     
  20. tivoboy

    tivoboy Member

    681
    1
    Jan 14, 2002
    SFO
    Yeah, COMCAST is just bad with billing.

    last month, something happened to my bill

    My WHOLE HOME HD for 8.95$ was dropped, and a

    WHOLE HOME HD for 8.95$ a month was added.

    The bill netted out one 8.95$ and added a pro-rated 7.98$ for a shorter period for the month.

    Makes no sense, since I made NO changes and didn't drop anything related to HD or add anything related to HD.

    BUT, they DID manage to add on some "programming change" administrative change for 2$ (I assume something that happens anytime one makes a programming change with is just BUNK IMHO) for doing nothing I asked for and making effectively NO CHANGES at all.

    Sounds like some form of SCAM if you ask me
     

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