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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Apr 6, 2011 #7921 of 9367
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    This is called an audit. I have been caught in it several times. Everytime I would go to the office and get my bill corrected, the billing computer would audit my account. According to the CSR in the local office, this would kick my bill out and recommend changes to my billing. It would then go to a local auditor person who blindly followed the computer's recommendation. I would never hear from anyone and changes would be posted to my account on dates on which I had absolutely no contact with anyone and on dates when there were no changes in my actual service.

    I believe this is still incorrect. See: http://customer.comcast.com/Pages/F...b&fss=cablecard&AspxAutoDetectCookieSupport=1

    The way I see it , you have your primary outlet with one additional cablecard. Total charge for it should be $1.50. Then you have an additional digital outlet which should be charged at $8.50 That includes the first cablecard. You should be charge $1.50 for the second cablecard on that outlet, not $8.50

    If you swap all your cablecards for M cards, then you should only see one additional digital outlet charge of $8.50.

    My office and comcast cares could not figure out how to program the computer to bill me correctly and I got a $20/month credit for one year. I will probably be fighting with them again in August.
     
  2. Apr 6, 2011 #7922 of 9367
    fishboy

    fishboy New Member

    37
    0
    Aug 19, 2002
    Atlanta
    Excellent point. I will use that argument next time I talk to them. Not sure yet if it is worth calling again or just letting it ride for now. I am paying less than what I was last month.
     
  3. Apr 7, 2011 #7923 of 9367
    pdhenry

    pdhenry Safety Pin

    17,251
    91
    Feb 27, 2005
    PA
    Yeah, the $17 in cc fees for the second TiVo is still wrong. Should be $10, I think ($8.50 + $1.50), which you can reduce by getting an M-Card in each TiVo.
     
  4. Apr 7, 2011 #7924 of 9367
    morac

    morac Cat God

    8,959
    23
    Mar 14, 2003
    NJ
    I'm not sure anyone should be paying the $8.50 outlet fee.

    When I was on the HD Triple play I wasn't paying any fees (not even the HD technology fee) beyond a rental fee for the EMTA device. I decided to switch phone service to Ooma so I dropped phone service. After that my bill went UP $10. I called and and they were charging me $27 for my 4 cable boxes. I told the person I had 4 cable cards and shouldn't be paying anything for them according to a notice from a previous bill. The person agreed and took the charge off.

    FWIW, I still thought I was paying too much (nothing card related, just price gouging related) so they put me on a double play promotion for 12 months (still with no CC fees).
     
  5. Apr 7, 2011 #7925 of 9367
    sptnut

    sptnut Go Vols!!!!

    505
    0
    Sep 1, 2003
    Knoxville, TN
    I seriously HATE Comcast. So I called today to inquire about a cablecard. At first they tell me its $39.99 to have someone come install it. I told them no way, since I clearly says on the website I can pick one up in my area. Then they tell me well, thats true I can, but they can't guarantee one will be available at the service center. She then tells me they can ship me one, no problem, but that will cost $9.95 shipping. I swear I hate this company. The service center I'd be going to is large, the main one for this area. Is there any risk of them not actaully having a cablecard?

    If they can find a way to nickle and dime you they will. The funniest of all is they tried to upgrade my service, even though I cancelled the exact same service last month. Doh!
     
  6. Apr 8, 2011 #7926 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Around here they charge full outlet fee for any card after the first, unless you get lucky and they add one additional card for $1.50/mo. (I got lucky with an extra Tivo). But any card after two would be $8.50/mo.

    All of this is subject to change later this year as they are required to standardize CC rental fee across all devices, theirs and ours.
     
  7. Apr 9, 2011 #7927 of 9367
    myosh_tino

    myosh_tino New Member

    58
    0
    Dec 7, 2004
    Cupertino, CA
    Just show you how CableCard charges vary region by region, where I live (near San Jose, CA) there is no such thing as additional outlet fees or HD programming fees.

    I have a Series3 with 2 S-Cards, a TivoHD with an M-Card and a Premier XL with an M-Card for a total of 4 CableCards. Here's how I'm being charged by Comcast...

    $16.95 --- Digital Preferred (incl all digital and HD channels)
    $64.99 --- Standard Cable (basically Basic + Expanded Basic)
    $4.50 --- CableCards, 3 @ $1.50 each (first CableCard included with Digital Preferred)
    $6.95 --- Sports & Entertainment Package
    $25.99 --- TV Japan (for my parents)
    $9.07 --- Local Taxes & Fees

    $128.45 --- TOTAL Cable Bill

    TV-wise, I basically get everything except for the premium channels (HBO, Starz, etc) including all non-Premium HD channels. There is no HD programming fee or additional digital outlet charges and CableCards are $1.50 each. The reason why I'm only paying for 3 cards when I have 4 is because the first card is considered my digital set-top box.
     
  8. Apr 9, 2011 #7928 of 9367
    pdhenry

    pdhenry Safety Pin

    17,251
    91
    Feb 27, 2005
    PA
    It could be an error in your favor. I only get charged the $1.50 cablecard fee on my additional outletas well, but I kind of suspect it's because someone screwed up.
     
  9. Apr 9, 2011 #7929 of 9367
    slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    Yep, if you read Comcast's FAQ about CC charges, it specifically says that additional cards will be charged as an outlet, but the Tivo S3's needing two cards (at $1.50 for extra) has led to a loophole allowing SOME customers to get any extra cards for that price.
     
  10. Apr 9, 2011 #7930 of 9367
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    I have the XFinity triple play package for $139. I also have a THD and a THD XL, each with an m-card. The only additional video fee I pay is $3.00 for "Digital Additional Outlet with Cablecard".

    I pay no additional fee for the cablecards. One is included in the Digital service package and the other is included in the Addional Outlet charge.

    It is unbelievable how these fees can vary from city to city.
     
  11. fishboy

    fishboy New Member

    37
    0
    Aug 19, 2002
    Atlanta
    So I called back today and told them they should only be charging me 1.50 for the 4th card. He said after two cards "all CableCards get charged as an extra digital outlet". He offered to have someone come out and install 2 Mcards for free. So I took him up on the offer to avoid anymore discussion on the topic. He confirmed that they would charge me 8.50 for the second Mcard once that is installed.

    He also offered a Comcast DVR for 6 months for free if I wanted to try it out. So I took him up on the offer but will probably take it back after 6 months. I figured I would try out the on demand stuff to see what I've been missing.
     
  12. MikeAndrews

    MikeAndrews Registered abuser

    14,222
    1
    Jan 17, 2002
    Northern...
    I just called Comcast as I noticed my bill just went up $35 a month because they're charging me $7.95 PER CARD for 5 CableCARDS. I get one free after the outlet fee and the digital access fee.

    "This is exactly what you charge to rent an entire box!"

    Yes. That's right.

    "Two pairs of these are in ONE box each."

    This, when I'm still steaming about the Comcast truck that disconnected and tore up my connection just to see who would complain, which left me without service for an entire weekend because they wouldn't take my outage report until late on Friday. ARHHHGGGGGGGH!

    I called to cancel all premium channels.

    Imagine. Its $192 a year just to connect one Series 3 TiVo THAT I OWN.

    I'm going to turn in two CableCards and leave on S3 as a remore and eventually, OTA only.

    I got another $20 credit and free HBO. Ess notteenough.

    I'll add UVerse real-soon-now with a TiVo to capture SD from from it.

    Comcast should not have been edged out t win Worst Company in America again.
     
  13. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    This is what I'm afraid of with the new FCC rules stating that they must uniformly charge for CCs regardless whether they are in their boxes or ours - they will simply make the outlet fee a CC rental fee for EVERY card.
     
  14. jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh
    Unbelievable! Unbelievable! Comcast billing is unbelievible.

    In my Comcast bill last month I got a 3-page list of their fee changes (all in sixpoint type), but no specific notice that my rates would go up. Well, they did from $167 to $183 for the Triple Play.

    My HD Preferred package went up by $10 to $149. My modem rental went up by $2 to $7. But the one that really bugged me was the charge for "Digital Additional Outlet with Cablecard" which went from $3 to $6.30.

    Now I know that compared to many others in this thread I am still getting a break since they don't charge anything for the cablecards and this is a special "Additional Outlet Fee" for a cablecard device, but it still bugs me.

    BTW, this is for an m-card in each of my two TiVo HDs.
     
  15. pdhenry

    pdhenry Safety Pin

    17,251
    91
    Feb 27, 2005
    PA
    Wait -- there are still people who rent cable modems?
     
  16. morac

    morac Cat God

    8,959
    23
    Mar 14, 2003
    NJ
    That's a little dirty trick the cable providers pull if you go with their phone service. Not only can't you buy your own eMTA (Cable modem with separate VOIP channel), but cable providers make you pay a rental fee.

    Comcast just bumped their fee up to $7 a month which is one of the reasons I dropped their voice service (and switched to Ooma. Though since I had a triple play package, dropping phone service actually resulted in my rates going up (still can't see the logic in that one). I did manage to get on a fairly low promo rate for a year after complaining about that though.
     
  17. Davelnlr_

    Davelnlr_ Member

    523
    0
    Jan 12, 2011
    North...
    They charge me $7.95 for the Premier with M-card, and $7.95 for their stand alone cable box. Both are listed as HD Service Fee... Go figure. Be interesting what they charge me for the second M-Card I just added, assuming they can EVER get it paired. Its been two days now, and nobody at Comcast knows how to do it. Supposed to call me Monday when someone that knows what a cablecard is, arrives for work.
     
  18. pdhenry

    pdhenry Safety Pin

    17,251
    91
    Feb 27, 2005
    PA
    Actually, that (amount) sounds about right. They would consider the Cable box and the TiVo as occupying two different outlets.
     
  19. Cap'n Preshoot

    Cap'n Preshoot New Member

    72
    0
    Apr 25, 2011
    Katy, TX
    Comcast, nee, Xfinity, is unarguably the one constant in an ever-changing universe. If there is ever a way to piss off the customer, Comcast will find it. Their secret to survival is that for the most part, they have no or little competition in their market area unless you're willing to go the Satellite route.

    In 2009 our HOA's 5-yr contract for bulk services (i.e., apartment rates) was coming up for renewal. As we began bantering this (and the options) about the neighborhood we were suddenly bombarded with resident's reports of literally hundreds of inconsistent bills for bundled services with most of them lacking or not properly reflecting our bulk services discount. We're a retirement community (restricted living +55) and so many residents were too confused to call up Comcast and become even more confused. In late 2009 we contacted Comcast's local senior management, demanded and got someone assigned to our account to reconcile the last 12 months of billing for approx 600 residents.

    At the end of the day (some 3 months later) most residents were actually due refunds, with several individual refunds amounting to several hundred dollars each! We got no actual cash refunds, but these residents did receive account credits for everything they were due, including the tax.

    However, even to this day we learn of residents still being over charged. The problem it seems is in the bundling of packages together with limited-time incentives which ultimately expire and revert back to standard (full) billing irrespective of the blanket discount in place for our standard residential bundle: (1 HD receiver, 1 Std receiver, 3 digital outlets, Basic + Expanded Basic + Digital Starter). As a condition of the contract the rate we pay is confidential, but I can tell you it's a very sweet deal and all paid for by our HOA (and recouped through our dues).

    It just seems that the teledroid on the phone and the counter-droid at their local service center cannot get it through their head that residents of this facility are exempt from standard rates and that a specific account code is associated with this address.

    Bottom line, the billing system works flawlessly: It's the human element of keyboard entry that is seriously flawed and Comcast just doesn't seem to care. They're quick to correct a billing error that's brought to their attention, but it's always a reactive process instead of proactive.

    Locally (Houston, TX) the 1st cable card and digital outlet is "free" (included in the service bundle)
    2nd cable card and thereafter is $1.50 each + another digital outlet fee ($8.50)
    Good luck getting them "enabled"
     
  20. May 9, 2011 #7940 of 9367
    kbake

    kbake New Member

    7
    0
    Feb 1, 2011
    Santa Fe, TX
    Ok...so back in February I got my brand new Tivo Premiere, did a self install on the cable card and for 3 days we enjoyed wonderful digital and HD television. After those first 3 days we've had nothing but bad tiling or no signal on ALL digital channels and no signal on ALL my HD channels. The weird thing was that after nightfall we would start to get back signal on some of the digital channels. A tech came out last week and suggested the problem was with the RG6 cable run from the street to the house (350 ft) was too small to carry a strong enough signal and that the degraded signal during the day was due to the hotter temps this past week heating the cable.

    Today Comcast was back out to run RG11 cable and I have to say it has made a huge difference. Where the signal strength on the digital channels where consistently around 27-28% it is now at 78-79%. Not sure why the RG11 wasn't run 2 years ago when we built the house, it's obviously needed for such a long run.

    So for those of you who have to have cable run over 150 feet, insist on RG11... it really does make a difference.
     

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