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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. pdhenry

    pdhenry Safety Pin

    17,224
    83
    Feb 27, 2005
    PA
    Ask to see a copy of the written tarriff. The Comcast site says the regulated rates may vary according to the franchise authority. To me this means it's different if the franchise authority requires it to be different (perhaps I'm being a bit optimistic). At any rate it should be in some document if it's not what the Comcast site claims it normally to be.
    There's also an email address on this thread if you believe you're being told a line - hopefully the Comcast Cares desk can research what your specific rate should be, rather than giving you a platitude along the lines of "Well, it can vary by location..."
     
  2. jilter

    jilter Happy to be here.

    8,794
    2
    Oct 4, 2002
    Its been 3 hours.
    It looks like the subscription channels such as HBO, Showtime, etc still will not tune in.
    Comcast tried over the phone to "send a signal", but that was fruitless of course.
     
  3. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    This troubleshooting document may help you find the problem. I have linked you to item #6 which involves pairing issues. However, the whole document may be of use to you.

    http://support.tivo.com/app/answers/detail/a_id/137#Step6CheckingCableCARDpairingbinding
     
  4. jilter

    jilter Happy to be here.

    8,794
    2
    Oct 4, 2002
    I really appreciate your link to that document.

    I was wondering though if someone could lease explain something I can not get past. If the card has become "unpaired" (all I did is remove it from the slot briefly), why can I see some channels, not others? Is the "pairing" only so the cable company can control the content you pay extra for?
    Just removing it from the device....this is enough to lose the authorization....?
    Is this to prevent you form what....? Moving a cable card back and forth between devices?

    I am so frustrated by this. And very sorry for going ahead and getting my fourth Tivo.
     
  5. pdhenry

    pdhenry Safety Pin

    17,224
    83
    Feb 27, 2005
    PA
    The troubleshooting guide implies that pairing is necessary to see copy-protected channels, but not required to see encrypted channels that aren't copy-protected.

    PS: Wow, that troubleshooting guide is nice.
     
  6. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    That suggests those are "pay extra subscription channels" which are probably copy protected. Since you can view other channels, but not the copy protected channels, this suggests a pairing issue.

    Have you been able to "troubleshoot" those channels yet. I believe that document tells you how to see if the card has been paired.
     
  7. drcos

    drcos HD where available

    253
    0
    Jul 20, 2001
    Venice FL
    I have had to remove and re-insert my CableCards (in an S3) several times to force the TiVo to reload the channel map. It happens irregularly and is getting to the point of being annoying.
    What happens, is I will change a channel on one tuner or the other, and get gray screen/Channel Not Available. Some channels will still work, some will not. Going to "Test Channels" brings up an incomplete, seemingly random list of channels that will still tune in (without any apparent 'tier' bias towards what is there and what is not).
    Once I remove and then re-insert the cards, the DVR Diagnostics indicate I have no Channel List, and will get the channel list from the OOB data anywhere from 5 to 15 minutes after OOB tune is complete on BOTH cards.

    I am not sure what exactly is happening as it does it on two S3 Tivos at different times (and different channels are gone), but from my conversations with tech support, I may be the only one on the Sarasota/Venice headend with a TiVo and CableCards.

    So in my experience, removing and re-inserting the cards into the same slots will in fact force the TiVo to reload the channel map automatically from the OOB data stream.

    Any thoughts on what would cause this corruption of the channel map(s)??
     
  8. klgood1

    klgood1 New Member

    46
    0
    Oct 21, 2002
    Frankfort, IL
    Can anyone help me interpret my Comcast bill, before I call Comcast, because I'm sure something's off with their billing? I've attached a photo of the bill:

    http://dl.dropbox.com/u/1316427/photo.JPG

    Equipment-wise, I've got a Comcast HD box (which I don't see listed) for PPV/OnDemand, and (3) Series 3 TiVos, so (6) cablecards altogether. I just recently moved across town and re-established service with Comcast, and I'm pretty sure they used to charge a fee for each outlet (with the first free), plus $1.50 for the 2nd cablecard on the outlet, as per the Comcast website FAQ.

    Now, I see there's some sort of HD Technology Fee, and it looks like my 2nd cablecards for each box are getting charged a "Digital Access Fee," but then I'm not sure why there's an extra $1.50 cablecard fee. Very confusing.

    FYI, I'm in the Chicago area, in case anyone is interested. They don't seem to know how to charge for cablecards in this area, and the few times I've moved and established service, they look at me like I'm crazy when I say I need 6 cablecards. :rolleyes:

    Thanks!
     
  9. sgip2000

    sgip2000 New Member

    105
    0
    Jun 19, 2009
    Hillsboro,...
    This is precisely why I got a built an HTPC with a Ceton card. No monthly equipment fees.
     
  10. Phantom Gremlin

    Phantom Gremlin New Member

    1,555
    0
    Jun 20, 2002
    Tualatin,...
    Jeez, that's depressing. One big reason I switched to FiOS was because Comcast excelled at conjuring up ridiculous charges like this.

    The Verizon FiOS bill, in contrast, was simple. And they didn't rip me off with "technology fees". But, alas, Verizon sold us out to Frontier, and I predict that Frontier will shut down TV entirely within a year or two.
     
  11. klgood1

    klgood1 New Member

    46
    0
    Oct 21, 2002
    Frankfort, IL
    So, you just enjoy hanging out here talking about cablecards? :D
     
  12. klgood1

    klgood1 New Member

    46
    0
    Oct 21, 2002
    Frankfort, IL
    So, after 17 emails back and forth with Sandra at Comcast Cares, and I still can't get a clear explanation for these charges, which are clearly bogus. Any other ideas?
     
  13. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    When I looked at your bill, I believed it was clearly in error. But, if Comcast Cares can't help you, then you may be screwed.

    Are you sure Sandra is in the corporate office or is she possibly a regional rep? When I contacted Comcast Cares, I got a call from someone in my regional office to fix my problem.

    I always found a published rate sheet to be most helpful. Has Sandra referred you to a rate sheet and/or the Cablecard FAQ?

    The one item that the jury is still out on is the HD Technology Fee. Is that for HD Technology at the headend or in the subscriber home? I have never seen a clear explanation of it. So far, I am not being billed for it.

    But the rest of your bill should be simple. You know how many devices and cablecards you have and those are pretty well spelled out in the rate sheet and FAQ.
     
  14. klgood1

    klgood1 New Member

    46
    0
    Oct 21, 2002
    Frankfort, IL
    She works in Comcast Executive Care, whatever that means.:rolleyes:

    I referred HER to the Cablecard FAQ, and then she quoted it back to me, but still didn't change the pricing. I asked her to break it down by outlet, and here's what she sent:

    I was told that the "HD Technology Fee" is charged once per account, and is for their HD box. Not sure that's what it's really for. Basically, I believe they're charging me and extra $7.95/box "Digital Access Fee."

    I've forwarded her emails to Melissa at Comcast Cares, and I'm crossing my fingers.
     
  15. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    I agree. The first $7.95 is for the "additional digital outlet" and there should be no "Digital Access Fee" per Tivo. If you have a Comcast HD box, then obviously the HD Technology Fee applies. I am not sure why their box does not show up on the account if they are allowing one of the Tivos to be $0.00 as the first device on the account.

    Good luck!
     
  16. sgip2000

    sgip2000 New Member

    105
    0
    Jun 19, 2009
    Hillsboro,...
    Essentially :D
    Had I had lifetime on the Tivo, I would have kept it up too.
     
  17. Apr 6, 2011 #7917 of 9367
    tivoboy

    tivoboy Member

    681
    1
    Jan 14, 2002
    SFO
    I recently added a couple of premier boxes to the PIL home in Chicago downtown.

    They have free cable services, including all premiums like HBO, Starz, Show, ETc. They ARE missing some HD's like NGC and some others, which would cost more.

    Currently, they had one comcast HD tuner, one comcast SD (although some digital come in) tuner, and I ADDED TWO TIVO PREMIER.

    The new charges were.
    8.00 to activate a digital outlet (not sure whey, they were already active)
    8.00 to activate a digital outlet
    1.99 change of services fee.

    new recurring seems to be

    Digital A/O Cable Card 9.45$ monthly
    cable card 1.50$

    this is odd, since each tivo only has ONE CableCard in it, it would seem actually that they should have either ONE 9.45$ fee, or TWO, but not a 1.50$ second cable card on same outlet fee.

    So, their monthly went up about 11$ all in (not including the tivo charges - but I managed to get one box done for 299$ Lifetime and the other is 120$ a year - not sure why I'm waiting on that one.)
     
  18. Apr 6, 2011 #7918 of 9367
    lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    Don't complain. Looks like (by their lights) you are being undercharged. They could theoretically charge you for 3 additional digital outlets, since the SD box counts as one.
     
  19. Apr 6, 2011 #7919 of 9367
    klgood1

    klgood1 New Member

    46
    0
    Oct 21, 2002
    Frankfort, IL
    Finally, after about a week of back & forth with Comcast Cares, they realized their mistake. I was informed by two different people initially that I was being charged correctly. It took a LOT of fighting.

    It looks like they were charging me for 3 TiVos with cablecards, and 3 TV's with cablecards, although where they came up with THAT idea, I don't know.

    Final equipment costs, for three S3's and one Comcast HD box:

    Equipment Cost:
    · HD Tech fee $8.95 (I think this is a blanket charge for the account?)
    · Digital Access Fee $7.95 (for the Comcast box?)
    · T3DVRCards $1.50 (one outlet fee/CC is waived, so this is for 2nd card)
    · Dig A/O Cable Card $9.45 (Outlet + 2nd CC)
    · Dig A/O Cable Card $9.45 (Outlet + 2nd CC)

    Total $37.30

    FYI, I got $41 in credit for my troubles. Yay for me. :rolleyes:
     
  20. Apr 6, 2011 #7920 of 9367
    fishboy

    fishboy New Member

    37
    0
    Aug 19, 2002
    Atlanta
    Thought I would log my recent scenario too, since it is a similar case. I'm in Canton, GA but on the Forsyth/Bartow channel line up if that helps anyone out there in my area.

    Have had 2 TivoHDs with 2 CableCards each (4 total S-Cards) for over 3 years. Always been charged for 3 CableCards @ $1.50 each ($4.50 total) with the first one being free. (I know I could have gotten two M-cards and lowered that price to $1.50 for the one extra, but never went through the hassle since everything was working well as is and didn't want to chance anything.)

    This month my bill reflected a change in service:
    - removal of Qty 3 CableCard @ $1.50 each
    - addition of Qty 3 Digital Service @ $8.50 each

    I nearly flipped out at an increase of $21 ($25.50 versus $4.50) for nothing in return. The strange part is that I didn't make any changes to my service, it just happened randomly.

    I called the main support number, got an agent who explained that I was previously being "under charged for over a year" and that this was the standard rate "for CableCards" since I had "4 digital outlets". I told her that it was unacceptable that I was never notified, I've been a customer for 4+ years (3+ as a Tivo customer) and besides the point I only had 2 Tivo's (aka digital outlets) and that, in fact, I could switch out the S-cards for M-cards and only have a rate of $8.50 for the second card/digital outlet. I also said that if they required me to switch out the cards, I was not paying for the truck role if they required an onsite install since it was their issue not mine. She promptly said that she couldn't make those types of decisions and would have supervisor/customer care person call me back within 3 hours. (I wasn't holding my breath, but agreed and hung up.)

    Surprisingly within about 4-5 hours I received a call from a local person who in fact understood my predicament and we settled on the following setup.

    1st card: free
    2nd card: $1.50 (said this was standard)
    3rd card: $8.50
    4th card: $8.50
    and a monthly credit for one year of $15.

    This essentially puts me at 3.50 for three CableCards whereas I was paying 4.50 before. Of course, I'll need to figure out what to do between now and 12 months from now, but at least I got it resolved for now. [I wonder if I could pay to have the replace my 4 S-cards with 2 M-cards and reduce my bill by $17/month plus still get the $15/mo credit... hmm... I may try that if I feel lucky next month.)

    I must also say that, in my area, every time it seems that Comcast is going to screw me, somehow they end up coming through in the end. I have been a happy Comcast customer for 4 year and it looks like they just bought me for at least another year.

    Hope this helps someone else. Later guys and gals.
     

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