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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Mar 5, 2011 #7861 of 9367
    CharlieVA

    CharlieVA New Member

    14
    0
    Apr 27, 2003
    Southern...
    My series 3 Tivo hard drive died. I installed a new one. Everything seemed to go fine until Tivo couldn't communicate with Comcast. After over an hour, the phone tech gave up and said he'd call back.

    I called Tivo who called Comcast. Comcast said I needed a technician to visit. Later another phone tech called and said things looked good to him and didn't know why I couldn't get up and running.

    Wonder what the tech will find on his visit.
     
  2. Mar 6, 2011 #7862 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Yoy might consider checking all of the connections and what the TiVo thinks is the status of the CableCARD(s). You might even want to open it back up to see if you knocked something loose inside when you installed the new Hard Drive.
     
  3. Mar 8, 2011 #7863 of 9367
    shempferd

    shempferd New Member

    4
    0
    Jan 14, 2008
    AHHHHHHHHHHHHH!!!!!!!. I hate comcast. After reading the posts about the price structures at comcast, I called them and removed hbo and ordered a digital adapter to replace a digital receiver with cc. That will save $15 for hbo and 6 (8-2) for the less expensive box. So whats the problem? My stinking series 3 isnt working again. They must have sent a signal or something and screwed up the pairing of my series 3 tivo hd cards. I had a dozen comcast techs try to fix this the last time. First they insist on a dual stream card. Then, of course, they only carry one single stream card in their truck. Sorry, you'll have to call the 800 number and set up another appointment. This went on for 2 weeks!! I was about to throw it all out when finally I got someone who knew what they were doing at the house AND someone who knew what they were doing on the phone. Tough combination to find it seems. So now Im at work and am looking forward to going through this all over again. Does anyone have any suggestions on how to make this simpler? Im getting all channels on one card and just a few on the other.

    Thanks
    Shemp
    Series 3
    Series 2
     
  4. Mar 8, 2011 #7864 of 9367
    Corran Horn

    Corran Horn New Member

    144
    0
    Feb 12, 2002
    Wood Dale, IL
    This is exactly why I don't complain about what is probably a bogus $3.50/month charge for my two single-stream cable cards for my S3. I live in fear of them monkeying something up on their end and breaking what's working fine for me and having to spend a week working from home trying to get the magic that you speak of...a competent installer and competent phone tech.

    It's a sad existence.
     
  5. Mar 9, 2011 #7865 of 9367
    morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    The Series 3 box can use M-Cards, it just requires two of them.
     
  6. Mar 9, 2011 #7866 of 9367
    flynz4

    flynz4 New Member

    55
    0
    Jun 20, 2009
    Portland, OR
    Things turned out a bit better than I expected.

    I ended up adding a single HD box to the family room... just so that we have the option of watching On-Demand. That one ended up being the "free" first connection.

    For my 3 TiVO boxes, they charged me less than they quoted me on the phone. Instead of a "per TiVO" charge of $8.00 "digital outlet" plus $1.5 "Cable Card"... they only charged me a single $8.00 "digital outlet" fee, plus the $4.5 for the three CCs.

    I think it ended up OK in the end, it is costing me $12.50 total to support all three TiVOs.

    /Jim
     
  7. Mar 9, 2011 #7867 of 9367
    a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    The way I read their rate sheet, one of the outlets for your DVRs is included in the primary digital service fee. The other one incurs an "additional digital outlet" fee which includes one cablecard. Since the S3 requires 2 cablecards, there should be one separate cablecard fee. This means you pay one additional outlet and 1 cablecard.

    I got my similar billing problems fixed by contacting We_Can_Help@cable.comcast.com

    Good luck. This can be a difficult process. If you try walking into a local office to get this fixed, it is helpful to have http://customer.comcast.com/Pages/FAQViewer.aspx?Guid=5993d5c8-c8a4-44f7-96f4-def06cced0db in your hands to show the office staff as well as any rate card you received in the mail.

    I should warn you that nobody was able to figure out how to enter this into the billing computer to bill me correctly. They ended up giving me a special promotional discount of $20/month for one year instead.
     
  8. Dragon509

    Dragon509 New Member

    4
    0
    Dec 31, 2009
    I'm sure this has been asked before, but I want to make absolutely sure before making any plans. I have a series 3 with a motorola m-card in it. From what I've gleaned, if I want to watch a specific PPV event like UFC or WWE, I can call Comcast and order it and it'll work fine on the tivo. Is this accurate?
     
  9. Kalick

    Kalick New Member

    3
    0
    Mar 17, 2011
    I'm looking for some help from you guys who have been dealing with Comcast for a while.

    I just ordered the Tivo Premiere and it will be delivered to me in a few days. In preparation for its delivery I called up Comcast to setup an installation for a cable card. Based on what Tivo customer support had told me (and the information found on Comcast's website), I would be able to request a cable card (1 M-card would work for Premiere, correct?) from Comcast and it would cost me whatever installation fee and either no monthly fee, or a small one between 1- 5 dollars.

    Upon calling Comcast, they told me the cable card would require a $16 monthly fee. I was surprised, and told them that their website said the 1st card is free. They admitted their website was misleading, but insisted on either the $16 fee, or they said I could upgrade my cable package to their preferred package for $10 more, and they would waive the cable card fee. In some choice words, I told them this was silly and I would call them back after investigating the matter further. Is a $16 cable card fee for people using the digital starter package normal?

    Any advice?
     
  10. bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    I'd call back and see if you can get to a supervisor. It's supposed to be like 3 bucks a month. We have two Series 3's which together use FOUR M Cards and they are only charging us for two. IIRC its about 3 bucks for each one.
     
  11. ncfoster

    ncfoster Member

    168
    0
    Jan 22, 2011
    I have only been with Comcast a short while, but I recently went through something like this. The person I initially got on the phone was clueless, and the supervisor was only passable. Initially, I said I wanted Digital Starter (the $29.99/mo. promo) with a Tivo, plus two TVs with just DTAs. I forget the exact progression, but I know that I was told that I had to pay the base rate, plus an HD access fee (I think there were other things as well). In any case, they were trying to tell me that I was going to effectively have to pay something about the same cost as their HD-DVR, even though I did not have one. It was only after a done of bitching and moaning that I got things down to the $29.99/mo. level. Of course, my other TVs only have DTAs on them. It took forever to get to the point that they even offered me anything that didn't cost something on those.

    I also think there is apparently some regional variation as far as pricing, possibly even including cable cards, but as the other poster said, call back and if you have more problems, ask for a supervisor. Also, you can e-mail the comcastcares folks. I got decent results from that for other problems.
     
  12. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    I don't know how much the charge should be in your area, but what they are charging you for is an "additional digital outlet". If you are willing to turn in your existing set-top box, you should not have any new charges.
     
  13. Kalick

    Kalick New Member

    3
    0
    Mar 17, 2011
    The first thing I told them was that I was going to be returning my Comcast HD-DVR and was replacing it with the Tivo, so I don't think that was it.

    I'm going to go in person to my local Comcast service center during lunch today and see if I can take care of it in person while returning the HD-DVR.
     
  14. jlb

    jlb NCC-1701-D

    8,157
    10
    Dec 13, 2001
    Newburyport, MA
    All this mess makes me so glad I just have lifeline cable (locals with HD). Costs me $11/mo and the 1 M-card is free. Less is more I think with Comcast.....
     
  15. Kalick

    Kalick New Member

    3
    0
    Mar 17, 2011
    If Comcast didn't have a monopoly in my area, trust me, I would not be using them. The place I just moved from had Time Warner, and boy do I miss them.
     
  16. bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    If DirecTV ever gets another DirecTiVo unit, I'm going to RUN from Comcast as fast as I possibly can. Are you listening DirecTV? ;)
     
  17. khomel

    khomel New Member

    20
    0
    Mar 19, 2011
    Can I get a definitive ruling on if I can access onDemand (like Howard TV) shows with a Premiere and a Comcast m-card? I'm seeing conflicting information on their site/this site/Comcast support, etc. I don't want to be able to record...just watch onDemand programs. Thanks in advance!
     
  18. morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    No you can't get OnDemand via TiVo. PPV might be possible, but no OnDemand.
     
  19. khomel

    khomel New Member

    20
    0
    Mar 19, 2011
    Wow, Comcast JUST told me on the phone that onDemand works with M-Cards. This has been verified, for sure?
     
  20. morac

    morac Cat God

    8,954
    22
    Mar 14, 2003
    NJ
    OnDemand doesn't use a set frequency so it won't work unless 2-way communications is available which it isn't with a TiVo. Theoretically it's possible to use OnDemand with a tuning adapter, but it was never designed for that and Comcast doesn't use them anyway.

    Basically the person you spoke to had no idea what he was talking about. It won't work.

    Like I said PPV can work if you call in to order (though I've never tried that), but not OnDemand.
     

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