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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
I had the appointment rescheduled but it made me mad that Comcast pulled that stunt.
That is WHY I recommend a polite letter to HELP.
Comcast should never do what they did and they should hear about it.
Comcast advertises that they compensate for missed appointments (well, for arriving late actually) and that they will do the job right the first time. You should get some benefit for your issue...
I mentioned that I managed to get a $20 credit out of them, but they shouldn't have done that in the first place. I did tweet to ComcastCares, but got no response.
We were part of "Snowmageddon 2011", so the Comcast guy arrived on Thursday, but said that he couldn't climb the pole, because the bottom was buried in snow. We could have had him back Saturday, but the problem would have persisted. Now, I have another two week delay. I would have thought that they could/would have sent out bucket trucks for installs in these conditions, but I guess not.
Am I correct that I can call Tivo and get an extension of the 30 day return window? I assume I will not return it, but I want to know that the CableCard setup went smoothly, and I want the money-back possibilities to be concurrent with Comcast as much as possible, in case something goes wrong.
Also, is there a recommended way to get an appointment moved up after it has been set? I am really hoping not to have to wait that long...assuming the snow melts, that is.
The installer showed up late (though he called ahead to tell me this). I put the card in and he called his secret dispatch number and read off the numbers. The person on the phone sent a hard hit and I got all my channels, except of course the Premium channels.
I told the installer to call in and have them check the numbers. Instead he called in and had them check to see what channels I was authorized to get. That took about 5 minutes. After that he had them check the pairing numbers on the card and there weren't any entered for that card. This despite the first dispatcher saying she entered the numbers in (maybe she forgot to click "save"?). Once this dispatcher entered the numbers in, I received all my channels. So all is well.
I just hope the first dispatcher didn't enter the numbers into the wrong card. I checked my other 3 cards (1 in a Premiere, 2 in a S3) and they are still decrypting channels, but you never know....
Comcast really needs a web site or something where customers can enter the numbers themselves or at least semi-automate the process.
I have 2 Series 3 and a Premiere XL. That's 5 CCs, that Comcast has been charging $1.50/mo each. According to http://*******.com/TiVoCC, I should have been charged for only 3, but it hasn't been worth the effort to complain. Today I looked at my new bill and was stunned. It reads: "Effective 01/23/11, T3ddvrcards at a monthly rate of $1.50
and Cable Card - Qty 4 at a monthly rate of $1.50 each were removed from your account. Digital Access Fee - Qty 3 at a monthly rate of $7.95 each was added to your
account." After a call to Comcast (i.e. Monterrey, Mexico) and another to a Comcast office near Chicago, I find there's no mistake. So for no change in my service, no new devices, no service calls, I am now paying an additional $401+ to Comcast. Oh yes, I forgot, I'm now paying for Comcast corporate greed. What they've done in punish me for purchasing my own boxes instead of leasing one of their horrible DVRs. Each Series 3 now costs more than triple (w/ sub) their box. Not at all what the FCC had in mind, I'm sure.
Re my post just made: The ******* stands for "t i n y u r l" (without spaces). This site made the replacement for some reason. Here's the full link: http://customer.comcast.com/Pages/F...5c8-c8a4-44f7-96f4-def06cced0db&fss=cablecard
Hi, you must be new here.
Eventually you'll figure this place's idiosyncracies out. This is to prevent us from linking to a verboten site. We just can't be trusted.
So why did you convert a comcast URL to a tiny URL anyway?
I think both you and Comcast have misapplied the cablecard charges on your account. If I understand correctly, you have 3 DVRs. Unless you have another digital device, the first Tivo is your primary outlet and the 2nd and 3rd Tivos are additional outlets. Since S3 Tivos require 2 cards, you have 2 additional cablecards.
So you have:
1st S3 1 card included as primary outlet, 2nd card =$1.50
2nd S3 1 card included in additional outlet fee =$7.95, 2nd card = $1.50
3rd Premiere 1 Mcard included in additional outlet fee =$7.95
Again, unless you have any other digital devices on your account, you should not be charged 3 additional (digital access) outlet fees. You have only 2 additional outlets and 2 additional cablecards.
This pricing scheme and FAQ has been in effect on the Comcast Corporate site for some time now. However, it appears that your local franchise is just now being converted to the pricing as they standardize the billing across all their many systems.
I don't think anything you have said indicates that this is related to a new HD Technology Fee appearing in some markets and for some equipment.
I should note that my local franchise has never gotten my billing correct in the computer. I had to enlist the help of Comcast Cares email to sort things out. It resulted in a generous $20 credit per month for one year because nobody could figure out how to get the computer to bill me according to the FAQ.
You may need to contact email@example.com to get this corrected.
I also don't see how this is now triple the Comcast DVR. In my market, the 1/1/11 price sheet lists the Comast HD DVR as $8.00. An additional digital outlet is $7.95. So if you had Comcast DVRs you would pay $15.95 instead of $9.45 with Tivos.
As with all things Comcast, YMMV. But I don't think either you or Comcast are reading the rate card correctly.
Any advice from Baltimore City Comcast folks? Having a cable card installed in our new Tivo Premiere XL (arrived yesterday) at 10:30 AM - I've read through this thread (as much as I could) and it seems to be hit or miss, but if you have any tips to pass on, anything I should know, I'd appreciate it.
I'll report back as to how it went!
I guess I consider myself among the fortunate... A completely smooth process.
I ordered the Tivo Premiere on Mon, it arrived on Thurs AM. I called Comcast (Baltimore City, MD) on Monday as well. They scheduled an appointment for Friday 10 - 1 PM. I did request a contractor based on the advice of these boards, though I'm not sure it would made a difference.
I went through all of the usual set up this AM so it was ready to go with the exception of the cable card. That was key b/c it took an hour to do the software update!
The tech arrived at 10:30 AM - had 3 M cards with him, just in case. He tested signal (check), tested network (check) and inserted card. The Tivo showed that the M Card had been correctly installed. He went to the Cable Card installation menu and went to the screen with all the info on the card, got the number to call and activate it, called it in (line busy for about 2 min but then he got through), they activated. Tivo went to a screen where it said it was searching for channels - then up it came.
All channels working correctly, both tuners, all HD is fine. Picture is perfect. Menu is working great.
All in all, the most I have to complain about is that the tech clearly smoked as he smelled like a chimney and he brought a little dry dirt in and on to our carpet. BUT, he was here for maybe 15 minutes, and we were good to go!
Wishing that experience holds true for many others. I count myself lucky!
When my first install failed a couple of years ago, I insisted on a Comcast employee rather than a contractor (who was undertrained to do just about anything). The employee was much better prepared and was ab;e to complete the work in about 5 minutes.
Last install (a week or two ago) went much better on the first try. 45 minutes total (including upgrading CableCard firmware) but everything worked as soon as the tech closed the job.
Ok, stupid question.....
I have a comcast CC in my TiVo HD. If I move to another house in the same town, does the pairing info need to be redone?
My assumption is that as long as I am staying in the same town with the same plan, etc, that it would just be like unplugging the TiVo and plugging it back in......
Thanks ahead of time for your help!
You should call Comcast and ask if you can take the cards with you. Since you aren't moving to a new Comcast area they may allow it, but Comcast's policy is that you have to return all equipment when moving. If you can take it, you shouldn't need to re-pair.
I bet I could get them to let me bring my M card......
I just started fighting Comcast in regards to my TiVo Premiere, both on the issue of the CableCARD install and the fees they wish to add. I have twio major issues with them:
1.Why is the Comcast website and at least some of the local offices, Atlanta included, still insisting that CableCARD requires professional installation in direct violation of FCC regulations?
2.Back when cable was fairly new, they used to charge for every outlet. Then they were told to stop, and they did. Why have they been able to re-instate those charges, simply by going digital?
Because the regulations don't go into affect until the Summer (9 months after they were issued). Though I have a feeling Comcast will simply ignore that deadline.
So you were able to get cable cards with just basic cable (like 13 channels)
I figured since it'e only $3 more a month to get basic with my internet service, it might be worth it if I can get a cable card for HD guide data (as opposed to getting an antenna)
Had a simple and easy install today.
Last night I set up the TIVO, did all the updates and activated TIVO. This took ~ 2 hours to do.
Called Comcast this morning and asked them to make sure they sent the tech with a new M-Card. Appt was 1-3pm and when I got home at 1:05 the tech had just pulled up. He came in and installed the lines and the TIVO within 40 minutes.
No issues at all. All channels work and the picture is great. The tech was the best I have had show up from any company.
I hope your experience is a smooth one.