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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
Could be. I know they screwed the billing up on mine.
I am confused about what you are saying. Are you suggesting that the FCC's intent was for there to be no additional outlet charge for 2nd, 3rd, etc. devices on an account?
Don't the cable companies charge additional outlet fees for their leased boxes as well?
I didn't see anything in the document you quoted that suggests otherwise.
FWIW just downgraded today i have a series 3 and tivo hd. Previous charge for the second tivo was $8 + $1.50 additional outlet.
I was told since i am now on limited basic no A/O fee just $1.50 charge for each of the 3 cable cards.
I agree with your point in general, the direct removal of outlet charges was clearly not part of the FCC's intent.
I just don't understand why cable companies charge outlet fees at all. They should provide the service + one cable box. If you want additional cable boxes or cableCards then they should charge a rental fee for the device at a rate appropriate to recoup the cost of that device in a reasonable time period and then to make some additional profit the longer they keep the device in service.
There is no additional cost to them that I am aware of for having 3 TVs using their service at once in a household. So how do they justify charging extra fees for extra outlets in addition to fees for extra device rentals?
I scheduled my appointment with a technician last week, confirming on the phone that he would bring an M-strem cablecard. This morning, they dispatch center called to confirm that the purpose of the install was to bring a cablecard. I took the day off of work to wait.
Tech just got here, said that they don't carry cablecards. He called around and cannot locate one. As he was leaving to go who-knows-where, I said, "it has to be an M-card." He had no idea what I was talking about.
I guess they exceeded my worst expectations. I don't know what's going to happen next.
Tech came back. He brought a card - I asked him if it was multistream - he had no idea. I took the card and tried to look it up. While I was doing that, he said, "Am I taking the Comcast DVR back with me?" I said not unless this card works. He said he could not test it without first de-commissioning (my words) the first unit. I renewed my efforts and trying to figure out what kind of card it was... sure enough, I found some posts from 2006 confirming it as a single-stream card. He left the house to go sit in the van and "make some calls." In the mean time, I called the CSR again, once again told them my story, and she had me hand him the phone. I listened to him explain to her that (in Chicago) the tech's do not get cards, they come from the warehouse only at certain times, blah, blah, blah. He gave me the phone back and left... probably glad to get out of my house. The CSR on the phone said she had no way to figure out if there are any cards available (in Chicago, mind you). She is going to talk to her supervisor and get back to me. Yeah, right - 5pm is coming up. I think I'll be needing to call back again tomorrow. What a freakin' nightmare. One day of work completely wasted.
But like I said... should I really be surprised?
Finally - a question.... is there a m-card in that Comcast DVR I have sitting here? Could I use that?
Just log on to comcast.net and look on the top left panel. I think the trick is logging in.
Sorry - I have not posted enough to add an image capture. Lame rule......
I was really hoping I wouldn't be one of these stories... but here I am.
Had a tech scheduled for Sunday, only to have them not show and then after the 2 hour period call me and say they need to reschedule because the card is out of stock. Awesome, the new appointment was for today 5-7.
Tech was here for 2 hours trying to get the M card to work. We kept getting stuck at the "Acquiring Channel List" screen. It won't budge from there. The tech finally left, telling me that a supervisor would be calling me. Somehow, I don't have full faith that I'll actually get that call.
I've actually email firstname.lastname@example.org and got a pretty quick response. They asked for acct info and a number to reach me. Haven't heard anything back, but hopefully they can help.
What an ordeal this is! It shouldn't be this hard Comcast! I really want to love the new TiVo... but it's a useless box right now because Comcast can't get it's act together. What a headache.
Wish me luck... who knows when I'll get this working.
Received my new new-furb (refurb that has clearly never actually been used, or even taken out of the box) Premiere on Friday. Contacted Comcast sales via online chat to arrange a cablecard install. Set the Tivo up Monday night. Installer showed up as scheduled Tuesday between 1 and 3. Took a while, but he got it all set up and verified, and didn't leave until it was definitely done.
So chalk up one more good experience (aside from having to pay for him to come out) against the mounds of bad ones.
Yes there is a CableCard in the Moto DVR. Is it a "S" or "M" Card?
You can tell by using the DVR.
If you can switch between channels with a swap button it is an "M" Card.
If you can only receive or record one channel then it is a "S" Card.
The cablecard that's in the Cable company's box won't work in a TiVo unless it's reprogrammed. They're not that universal.
The M-card in my TiVo is clearly marked as a multistream card.
Just got a call from Sandra in "corporate."
She said that there are no multistream cable cards "in the warehouse." They will be receiving some tomorrow, hopefully.
Really? In all of Chicagoland?
The next available install they could give me is in two days, provided they get the cards.
I am considering getting a Premiere and was going to have a CableCard installed. I live in PA. Will I still be able to download various shows to my PC? I am particularly interested in A&E and Investigation Discovery shows.
The simple answer to that is "it depends". It is all up to your cable provider. If they copy protect those channels, then no - you won't be able to download - at least not from digital channels. The Tivo simply honors the copy protection flag imposed by the cable provider.
In my case, with comcast, only premium channels such as HBO, etc, are protected. Other people with comcast report differently, so even within the same cable company, it can differ by location.
Tuesday night after my horrible experience, I emailed email@example.com and they were a tremendous help.
They got back to me in 10 mins asking for my contact info. The next morning I received a call, and they sounded none to pleased at how the tech just left without the card working. They said they would be contacting the area supervisor immediately to fix things. They also said they did not want to have to send another tech.
Later that morning the area supervisor called me saying that the were problems on there end with the pairing, related specifically to how they had the outlet listed in the system. He said the problem should be fixed and to check it when I got home, and to call him.
Got home and IT WORKED! A miracle! I was only missing the 3D channels (ESPN 3d and Xfinity3d events) but he just had to go into he system and add these back onto the device and my account.
Over all the people at firstname.lastname@example.org were a tremendous help, and very fast at resolving the situation. They even followed up later that day to make sure everything worked out with the supervisor. If you have any problems, email them, they will definitely help. I was so frustrated with the initial situation, but that email address saved me!
YES they are great when you ASK the Right People
for HELP. They have bailed me out more than once.
THREE CHEERS for Comcast Help
Definitely! Thanks to whoever originally posted that email address, because I found it on this forum.
Actually the Comcast Help followed up one more time this morning, to let me know they applied a credit to my account to cover the Cable TV portion of my bill and the old cable box charge for the month of January. Awesome!
Great support, when you finally can get in touch with people who know what they are talking about and know how to treat a customer.
I emailed and tweeted and never heard back via email from Comcast. I did finally hear back from local customer support via phone. Whether that was spurred by the comcastcares folks or not, I do not know. But I did get my issue resolved.
The phone call probably was a result of your email. When I had a problem, I emailed them and the next day I got a call from the regional office. She referred to my email as the reason for my call. And, yes, she was able to resolve my problem to my satsifaction.
So the Comcast guy came today to install a CC into my Premiere. He spent awhile waiting for the card to register, and then noticed on his handheld gizmo that it appeared to be wanting him to close out the job. As soon as he closed out the job (I had to sign the screen of the gizmo) I had all of my channels.
When the card was in but not registered I only had limited basic: SD and HD locals plus minimal cable channels up to ~25.
It was nice to have the visit go more or less the way it was supposed to.
Still have no signal on the TiVoHD upstairs even though everything else (S2 with and without DTA as well as the cable modem) works just fine up there. No idea what that's all about.