Go down to your local office and argue your case. That's what I did when I discovered, by looking online at recent billing activity, that they were charging me $6.95/mo for each of the 2 cablecards. At local office, the lady there found a new internal memo stating that for the S3, the first cablecard is free and the charge for the second is $1.50/mo. They adjusted my billing as I can see from another check of recent activity but I haven't got a statement in the mail this month yet. YMMV in your locality.