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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. pdhenry

    pdhenry Safety Pin

    17,220
    83
    Feb 27, 2005
    PA
    Eh. It just ensures that a CableCard rental isn't more than the rental for a Set Top Box - They could charge $10 for the CC and 50 cents for the STB minus the CC and be fully compliant with that rule.

    Not sure what you were expecting though - a hard upper limit on CC rental cost?
     
  2. ajainy

    ajainy New Member

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    Aug 19, 2010
    Just read on comcast website
     
  3. Gridlock Joe

    Gridlock Joe New Member

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    Jan 19, 2011
    I was expecting the worst today when I took the old Comcast DVR back to their Bellaire (Houston) office to trade it in for a cable card.

    I got the card right away, and was told there would be no monthly charge.

    The call to pair the card and the TiVo went smoothly as well. :)
     
  4. Shelby11

    Shelby11 New Member

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    Jan 21, 2011
    First CableCard or box(outlet) is free. Just don't ask for a second cablecard.

    After several more emails with Comcast today, in 2011 they have changed how they process CableCards. Each card is now billed as an outlet, which is now $8.50 on top of the CableCard fee of $1.50. So now each additional Tivo will be billed $10 by Comcast monthly. Existing Comcast CableCard customers will not see the increase until 2012, unless new cards are added to your account....as in my case.

    I say several emails to comcast, because they will not just answer my questions and any answers they do provide just leaves me with more questions.

    I still have another email pending and will provide additional updates as I get them.
     
  5. morac

    morac Cat God

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    19
    Mar 14, 2003
    NJ
    Comcast stopped billing me for my 3 cards (2 in S3, 1 in Premiere) a few months back. I've never been charged an outlet fee.
     
  6. jbarm

    jbarm New Member

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    Jan 14, 2008
    Wanted to report in a positive experience.

    I currently have a Comcast HD DVR (provided for free in a promotional package) and I am keeping it for a while.

    Went to the local Comcast office on 1.22.11 to ask for M-Card for my refurbed Premiere ($65 from Woot deal), expecting to be rejected. Walked right in at opening asked for card, agent walks back to a cabinet and selects a M-Card out of a dozen or so sitting on a shelf.

    Hands it to me. I ask how much extra I will be charged, she says $1.50. I said plus an extra outlet fee? No, she said, just $1.50 and wrote down the amount for me to confirm. Hope that she is right. :)

    Take it home and do the setup (download firmware updates, do prelim setup of Tivo). This is my third Tivo so this is old hat for me (but first Cablecard install). Takes about 1 hour to get everything updated from Tivo.

    Insert cablecard, get serial numbers and other info needed. Spend a few hours in the evening doing other non-Tivo stuff, call Comcast at about midnight. Number they gave me to activate was wrong, it was a number to activate a set top box or DTA. Call Comcast at 1 800 Comcast.

    Talk to rep, she had dealt with Tivos before, but was going off of a script. Read her a few numbers, she repeated back without prompting.

    She "hit" my Tivo a couple of times. Went on hold for 5 mins. Tested channels, nothing. Waited another few minutes -- had all channels, including HBO and all hi def.

    Checked pairing and validation codes. Golden.

    1/2 hour actual time to self install cablecards. Much, much better than I expected. I guess the horror stories tend to magnify the problem or I am lucky.

    Good job Comcast (hard to believe, but true).

    jb
     
  7. Shelby11

    Shelby11 New Member

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    Jan 21, 2011
    Reply from comcast, regarding outlet fee and CableCards.

    "Thank you for your reply. I understand you're inquiring about additional outlet charge. I understand the importance of having this issue addressed. I am more than willing to assist in order to address your concern.
    Regarding your inquiry, Comcast will charge additional $8.50 charge for additional digital outlet. If you have further concern regarding your bill, please feel free to contact our billing phone support at
    1-800-934-6489 during business hours which is from 8am to 5pm, EST, Mondays through Fridays."
     
  8. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    As with everything Comcast, this varies by area. It is still possible to get an extra card for $1.50/mo. if you tell them you need an additional card to go with your first one, but everything after the second card would be $8.50/mo. here.

    I have two Tivo HDs and no charge for first card, $1.50/mo. for second. All of this will likely change as they implement the FCC rules to standardize card charges for all devices.
     
  9. Bai Shen

    Bai Shen Toboggan noggin

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    Dec 17, 2004
    +1
     
  10. Old Hickory

    Old Hickory New Member

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    Jan 13, 2011
    Here in my Comcast franchise area, I subscribe to the Digital Preferred plan in order to get some channels not available with the HDTV offering. With the Digital Preferred plan comes the On Demand service and the monthly fee is $85.45.

    I know that the On Demand is a very valuable service offering from Comcast as they advertise it non-stop as their benefit over satellite and other competitors. But the On Demand is only accessible with a Comcast DVR so it's worthless to me as a Tivo subscriber.

    So do you guys have the same scenario with Comcast and On Demand or are you able to get a different fee or perhaps a credit back for not having access to On Demand?

    Thanks
     
  11. tmesser

    tmesser New Member

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    Apr 12, 2003
    Naperville, IL
    Once more unto the breach...

    In September '07, I bought a TiVo HD and began a weeks-long CableCARD installation saga that ultimately had to be solved by Comcast Executive Care (in the days before Twitter and the we_can_help email). On January 13, I grabbed the $60 Woot.com Premiere, and it arrived Friday.

    Knowing it would arrive Friday, on Thursday night I opened up a chat session with a Comcast rep who supposedly scheduled a CableCARD installation appointment for Sunday between 7:30am and 10:00am. Of course, that was too good to be true. I received two calls from Comcast on Friday and Saturday asking me "are you still having trouble with your CableCARDs?". I had to explain that I had made an appointment for an installation. The call had apparently been entered as a trouble ticket. The first rep who called me Friday said he'd fix it. I guess he did not, because I got the second call Saturday asking me the same thing. That rep explained to me that I would need to call again and make another appointment. Earliest available installation window is next Saturday, 4-7pm.

    Any optimism I had about this going more smoothly than it did three years ago is fading quickly.
     
  12. prostele

    prostele New Member

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    Jan 13, 2011
    My Comcast CableCard experience has been great. I went to my local office and picked up a card. They told me the only additional charge to my account would be $1.50/month. I came home and after making a couple of calls to Comcast it works perfectly.
     
  13. slowbiscuit

    slowbiscuit FUBAR

    3,501
    18
    Sep 19, 2006
    In the ATL
    You don't get OnDemand and they won't give you a credit. Having said that, I find no compelling need to have OnDemand - I've tried it before and it's mostly useless junk, plus you have a Tivo so record what you want to watch, not what they think you'd like. Plus the OnDemand playback interface is way inferior to Tivo, all you can do is ff and rew.
     
  14. a68oliver

    a68oliver Member

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    Jul 15, 2000
    Crawfordsvil...
    Isn't the OnDemand service supposed to also now be available over the Internet? I still haven't been able to figue out how to use it on the internet.
     
  15. Old Hickory

    Old Hickory New Member

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    Jan 13, 2011
    Agree. I simply don't wish to pay for a service I cannot get and wanted to know if anyone had worked a discount/lower fee or credit from Comcast.

    Maybe I'll be the first and tell others how I got it....
     
  16. sgip2000

    sgip2000 New Member

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    Jun 19, 2009
    Hillsboro,...
    If you have only 1 cablecard, there should be no charge.
     
  17. tmesser

    tmesser New Member

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    Apr 12, 2003
    Naperville, IL
    Has anyone in the Chicago suburbs been able to pick up a CableCARD and do a self-install? All of the nearby offices listed on the Comcast Web site do not show CableCARDs as being self-installable, so I am assuming this has not changed in the three years since I last did this.
     
  18. Shelby11

    Shelby11 New Member

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    Jan 21, 2011
    FCC's intent was to offer consumers and option of purchasing retail navigation equipment or leasing the Cable providers Bos. Any additional "outlet' fees ontop of your payed subscription/CableCard would not be in the FCCs interest for consumers. Below is the consumer information provided on th FCC website. If you have the same concern I have about these additional charges for TIVO related devices, please file your complaint with the FCC.

    Digital Cable Compatibility: CableCARDs and "Plug-and-Play" FCC
    Consumer Facts

    Background

    If you subscribe to a digital cable service, you probably rent a set-top box from your cable operator. Did you know that you could buy a CableCARD-compatible (or “plug and play”) device instead? If you purchase a television or set-top box that is “CableCARD-ready” or “digital cable-ready,” you can watch cable television without renting a set-top box from your cable operator. All you need to do is purchase a plug-and-play device (such as a television or set-top box) from your nearest retailer and insert a CableCARD into the device. You can rent a CableCARD from your cable television company. CableCARDs typically cost between $2 and $4 per month.


    --------------------------------------------------------------------------------

    Plug-and-Play Devices

    A digital “plug-and-play” device is a television or set-top box that you can plug directly into your cable system to receive analog and many digital cable services without the need to lease a set-top box from your cable operator. Digital plug-and- play devices are marked as “digital cable-ready” or “CableCARD-ready.” Increasingly, cable services are being provided in a digital format because this format allows cable providers to offer a greater number of programming services over their existing cable network.

    Benefits of Plug-and-Play

    •Many consumers prefer the convenience (and cost savings) of being able to receive their cable programming without the need to lease a set-top box from their cable operator.

    •You will be able to take your plug-and-play device anywhere in the country and know it will work on cable systems offering digital services – all that is needed is a cable operator-provided CableCARD.

    •Your plug-and-play device may have features that the set-top box the cable operator leases does not, such as access to Internet video or advanced searching and recording functions.

    Will It Work Like the Box I Lease from My Cable Operator?

    Plug-and-play devices equipped with CableCARDs will permit you to receive “linear” (non on-demand) video programming – i.e., pre-scheduled programming that includes premium and high-definition services that you may subscribe to – but they will not provide access to most other interactive (two-way) services.

    Your device manufacturer, retailer or cable operator can tell you if video-on-demand is available on a particular device.

    Availability of Plug-and-Play Devices

    Plug-and-play set-top boxes are currently in retail stores and available for sale on the Internet. To verify that you are buying a legitimate plug-and-play device, ask your retailer if it is “digital cable-ready” and look for the “CableCARD-ready” or “digital cable-ready” label. Manufacturers that use this label must meet certain technical standards and must complete a testing and verification process.

    Setting Up a Digital Plug-and-Play Device

    After you purchase a digital plug-and-play device, you will need to obtain a CableCARD from your cable operator. Some cable operators currently require one of their own technicians to install the CableCARD for you. By November 1, 2011, all cable operators will be required to allow you to install the CableCARD in your digital plug-and-play device yourself as long as your digital plug-and-play comes with instructions on how to install the CableCARD.

    Problems with CableCARDs

    Consumers who wish to file a complaint about CableCARDs or other equipment leased from their cable providers can do so at esupport.fcc.gov/complaints.htm?sid=&id=d1e650.

    Viewing High-Definition Programming

    Digital plug-and-play devices equipped with CableCARDs are able to access all of the high-definition programming that your cable operator offers.

    For More Information

    For more information about DTV in general, visit our DTV Web site at FCC.gov. You may also call our Consumer Center at: 1-888-CALL-FCC (1-888-225-5322) voice, or 1-888-TELL-FCC (1-888-835-5322) TTY.
     
  19. tmesser

    tmesser New Member

    121
    0
    Apr 12, 2003
    Naperville, IL
    I suspect Comcast is still using the "T3ddvrcards" account code for anyone with a TiVo, even though that was originally intended for use with the TiVo S3 that required two cards.
     

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