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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    I have (2) Cisco DTAs on my Comcast Account.

    THANK GOD they have nothing to do with my TiVo.
    I have CableCard in my TiVo.

    After two years with DTA - they are nothing but a nightmare.
    I'm still working with Comcast Tech Support to get them to
    work reliably. They keep loosing the Encryption Keys. I have
    replaced units. Tech Support has been here multiple times
    and found nothing wrong. Maybe they will work better in your
    area.

    I am working with we_can_help@comcast.com now to try and
    get things fixed.
     
  2. Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    What do I have to do to be able to get a PPV? I was going to call Comcast but wanted to see what people here do first.

    Do I need something else to connect to my TiVo or an entire separate box?

    Thanks,

    Rich
     
  3. matt2hews

    matt2hews New Member

    3
    0
    Jan 18, 2011
    Has anyone successfully completed a self-install or is the only method to get a tech visit?
     
  4. CraigK

    CraigK (unspecified)

    1,255
    7
    Jun 9, 2006
    North of...
    Being able to do a self-install seems to depend on your location. A number of users (including myself) in the Comcast Seattle and Portland areas have picked up their own cards and called in and got them activated usually without any problems. I'm sure I've read of other successful self-installs in other parts of the country posted here.
     
  5. Lostie4ever

    Lostie4ever New Member

    5
    0
    Jan 20, 2011
    Sugar Land, Tx
    I am a new Tivo user and a Comcast customer. I was able to install my cablecard with no problem and no service call. It is very simple to do yourself.
    My suggestions....
    1. When you call Comcast and get tech support, have the tech repeat the number back to you. That way you know it is correct.
    2. Wait and be patient! From my experience it took about 20 minutes or so for everything to sync up so I could watch an encrypted channel after the activation. It was not instantaneous as the how to's from Tivo suggest.
    3. Before you attempt the cablecard install......do all the other setup of Tivo first and then tackle the cablecard.

    Bottom line...it is a really simple process. Save your money and do not pay for a comcast service call. Hope your install goes as easily as mine! :D
     
  6. bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    Nope. The last time my cable cards went out it had nothing to do with the cable cards and was a problem with the signal coming in. They often have multiple problems to deal with. I'm a pretty smart guy and have yet to get a cable card to work over the phone. In fact, it has always taken multiple truck rolls and cards to find one they can get to work.

    The good news is, once they get them working here they worked for years. Then one day they just went out and I had to do the whole thing again. Unfortunately, by the time it happened I'd forgotten most of what I knew about cable cards and had to come back here and deal with the whole thing from scratch. I just went through this last week.

    Honest to God if DirecTV ever gets TiVo back I'm going to jump ship on Comcast so fast it will make one's head spin. I never had a single problem with their service.
     
  7. Bai Shen

    Bai Shen Toboggan noggin

    13,250
    0
    Dec 17, 2004
    I agree it's a simple process. But some locations refuse to activate the card without a tech.
     
  8. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    This is totally dependent on area right now until they implement the new FCC rules requiring self-install. You have to have a tech roll here but fortunately the process goes a lot smoother now than it did a couple of years ago.
     
  9. matt2hews

    matt2hews New Member

    3
    0
    Jan 18, 2011
    I went to my local service center in Atlanta and the person said that they do not have M-cards at the service center. So, she scheduled a tech visit for Monday. I have some special circumstances where a stranger in the home can be upsetting to a member of my household. Due to this, the tech will come to the house only to drop off the card. The charge will be $9.95 for the delivery.
     
  10. morac

    morac Cat God

    8,946
    22
    Mar 14, 2003
    NJ
    The hard part isn't physically installing the cards, the hard part is getting someone on the phone at Comcast that has a clue on how to enter the pairing info. There's the Twitter route, but Comcast needs to train their CSRs on entering the pairing numbers.
     
  11. pdhenry

    pdhenry Safety Pin

    17,235
    89
    Feb 27, 2005
    PA
    We'll be rolling the dice again next weekend; I have a CC installation scheduled for my new Woot! Premiere.

    The CSR told me that I'd only pay $1.75 more/month for the CC in the second TiVo. Hope that sticks, since that's less than the additional outlet fee I was expecting.
     
  12. pdhenry

    pdhenry Safety Pin

    17,235
    89
    Feb 27, 2005
    PA
    I agree; note that this has nothing to do with whether a Comcast tech is at your house.

    My first attempt was with a tech who had no idea what he was doing.
    The second attempt was with a more experienced tech who knew the secret number for someone in "connectivity" who fixed the problem remotely in about 3 minutes.
     
  13. volcs1

    volcs1 New Member

    42
    0
    May 1, 2005
    So, the question remains - when setting up the technician call (my Woot! Premiere is coming on Monday), do we need to ask/request anything special? Anything we can do to increase the chances of a successful visit? I fell like I'm about to go to the dentist to have my tooth pulled...
     
  14. pdhenry

    pdhenry Safety Pin

    17,235
    89
    Feb 27, 2005
    PA
    If there's any doubt you should make sure they have a multi-stream card (I believe that's all they stock now). The Premiere only has one slot so it needs an M-Card.

    When the first installer failed I insisted that the second one be an actual Comcast employee experienced in TiVo cablecard installation rather than a contractor, and Comcast met that requirement the second time around.

    My earlier experience was before Comcast's current focus on improved customer service (e.g., they now compensate you is the tech is late or doesn't solve the problem in the first visit) although I may have gotten them to waive the installation fee last time. Maybe it's gotten better in the ~2 years since my TiVoHD experience...
     
  15. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    The Tivo will come packed with cablecard installation instructions. Make sure you complete all the pre-visit steps before the technician arrives. It will shorten the length of time for the visit and increase the odds of success.
     
  16. Shelby11

    Shelby11 New Member

    6
    0
    Jan 21, 2011
    I was stunned today to hear CC wanted $8.50 per month for a cable card for my WOOT TIVO premier. When I questioned about the other 2 cards on my account that I only pay $1.50, she said the price will increase to $8.50 on those also when my account gets updated with the new 2011 pricing. Houston-TX area.

    That's Crazy!! Increase the cosy by over 500% and get nothing additional?

    I'm looking for any new filings for FCC or other consumer violations that comcast may have created with this latest comsumer scam? Where can I file or add my name to complaint list.
     
  17. Lostie4ever

    Lostie4ever New Member

    5
    0
    Jan 20, 2011
    Sugar Land, Tx
    I live just outside of Houston in the Sugar Land / Richmond area. When I picked up my comcast cablecard a few days ago they also told me it would be $8.50 a month. I even had their new price sheet in my hand and made mention that is not what it says on the price sheet. They shrugged their shoulders and said 8.50 is what it is going to cost me. :mad:

    When I get my 1st bill showing what they are charging me I will definitely call and complain if it is indeed 8.50!
     
  18. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    What did the price sheet say it should cost? Is that for a Digital Additional Outlet?
     
  19. pdhenry

    pdhenry Safety Pin

    17,235
    89
    Feb 27, 2005
    PA
    $8.50 is about what I was expecting for a second digital outlet with a cablecard (the first digital outlet is included in the normal fees). My Comcast CSR told me I'd only pay $1.75, though. I'd like to believe him. Maybe it's because we're going all-digital here. Kind of hard to charge me extra for "digital" when the outlet currently has a free DTA on it.
     
  20. Shelby11

    Shelby11 New Member

    6
    0
    Jan 21, 2011
    This is a copied portion of FCC changes in Oct-2010, effecting how Cable providers can charge for Cablecards. I hope everyone sends their frustration to the FCC on this!!

    Page 11 of 59
    The proposed rule also was intended to ensure that the price that subscribers
    pay for CableCARDs in retail devices is the same as the price that subscribers pay for CableCARDs that
    are affixed to leased devices.

    Full FCC report.
    fcc.gov/Daily_Releases/Daily_Business/2010/db1014/FCC-10-181A1.pdf
     

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