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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Bai Shen

    Bai Shen Toboggan noggin

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    Dec 17, 2004
    I know. They had already replaced the ends on all of the cables in the wall. And I got the tech to check the signal coming from that. Turned out there was a bad amp upline. However, my problem didn't go away once they fixed it.

    The good news is that the Tivo update seems to have fixed the problem.

    I escalated my cable card issue to ComcastCares, but it didn't do any good. They still required a tech to come out and wouldn't activate the cable card over the phone.
     
  2. TonyCat81

    TonyCat81 New Member

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    Sep 18, 2010
    Gotta love Comcast...
    I just upgraded to the Triple Play HD Premier but I can't get HBO, Starz, Showtime, or Cinemax with my CableCard. All these forums say what needs to be done but so far a half-dozen people at Comcast can't figure it out. I don't know what's more frustrating: their lack of knowledge on the subject, or the fact that if the DVR they offer wasn't such a piece of junk I wouldn't be in this boat in the first place.
     
  3. TonyCat81

    TonyCat81 New Member

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    Sep 18, 2010
    OK since I kinda ripped Comcast, now I should tell everyone the happy ending to my problem. I emailed Comcast at their "We Can Help" address: we_can_help@comcast.com
    I included my phone number associated with my account and my CableCARD ID, Host ID, and Data #. Within a few hours, on a Saturday, I got a call back from someone in their executive help center (or something like that) who was very knowledgeable with M Cards and TiVo. He said they are aware that their normal techs are not well trained in setting up these cards properly and he has been tasked with standardizing that. After verifying the numbers for my card he immediately noticed that they weren't the same on Comcast's end. Woulda been nice if one of the other 10 or so people I talked to at Comcast noticed that, but oh well. So anyway, he fixed those numbers, re-sent the pairing signal, and all my channels are now working. Just wanted to let everyone know that Comcast is aware of this issue with their techs and there is at least one person there who knows how to help.
     
  4. xtvium

    xtvium New Member

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    Jan 16, 2011
    Hello, I am in Atlanta/Decatur area. I just moved from OTA to Comcast internet + basic local cable package. I also have a TiVo Premiere unit. Yesterday I called Comcast to ask them if I needed a cablecard to be able to use my TiVo with basic cable and was told yes. And it would be a $1.50 per TiVo per month and would require a truck role. I asked them isn't the first Cablecard supposed to be free and was told yes it is but since my basic cable is analog, I need to pay $1.50.

    Question: Am I being given correct info here or should I insist on free first (and only) cablecard? Also, was anyone in the Atlanta metro area able to do a self install?

    TIA.
     
  5. pdhenry

    pdhenry Safety Pin

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    I seem to recall that the 1st CC is included with a digital package, but not with basic. I could be wrong...
     
  6. xtvium

    xtvium New Member

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    Jan 16, 2011
    But doesn't the basic cable include analog + clear QAM channels + local HD broadcasts?
     
  7. pdhenry

    pdhenry Safety Pin

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    I think so. AFAIK, Comcast still says you have to subscribe to "digital tier" to get a free CC.
     
  8. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

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    Long...
    As analog tiers of any sort completely disappear, so will this requirement. :)
     
  9. pdhenry

    pdhenry Safety Pin

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    There is still "basic cable" with no channels above 100, even if those basic channels are digital. Or isn't there?
     
  10. volcs1

    volcs1 New Member

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    May 1, 2005
    So, was this after doing a self-install or after the tech came out? Do you think I would be better off trying to get the card to do a self-install or having the tech out? I'm normally a DIY guy, but I want the past of least resistance here... Thanks for the advice.
     
  11. Bai Shen

    Bai Shen Toboggan noggin

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    Dec 17, 2004
    Wish that had been my experience. Even though I provided them with all of the info, they insisted a tech needed to be sent out.
     
  12. Bai Shen

    Bai Shen Toboggan noggin

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    Dec 17, 2004
    BTW, it looks like my channels are back to being screwed up. :( Not sure what's goin' on.
     
  13. WVZR1

    WVZR1 Member

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    Jul 30, 2008
    The WV...



    The 1st "free" in each device isn't restricted in most Comcast franchised areas. Basic cable will generally get you the "locals" both analog and "HD" plus sometimes various others. The CableCard enables the guide and locks the "clear QAM" to the Comcast channel assignments.

    There's sometimes a "snag" when they convince you to go "digital" and HD, now the second device is considered an "HD outlet" and you pay "the fee"! The 1st card is still free!!

    Basic cable, "BASIC CABLE" locals only + will in most franchise areas entitle you to 1 free CableCard in 2 devices and NO outlet fees. NO charge for 2 cards! Do NOT ask for digital or HD services!!

    Visit the local office, familiarize yourself with the rate card first and ask questions!! You need to be able to ask an intelligent question to get a responsible answer and results.
     
  14. Davelnlr_

    Davelnlr_ Member

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    North...
    They did the same with me. The tech came out on a Sunday to boot. Turned out the M-card the office gave me was bad. He popped in a new card, called the office with the numbers, and it was on in 2 minutes.

    Then the next day, I came home to find "Channel Not Authorized" on every channel. Another call, and they determined the tech had never had them send a pair signal (said I was getting the last users channel map, or something like that). Told me to wait 20 minutes, and reboot my Tivo. I waited an hour to be sure, and with phone in hand, ready to call them back, I rebooted. It worked. Came home today, and its all still working, so guess they finally fixed it.

    It wasnt a simple process, compared to DirecTv, but hopefully all is now good.
     
  15. jbernardis

    jbernardis New Member

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    Oct 21, 2003
    Princeton NJ
    I have my series 1 tivo installed in my vacation home at the jersey shore. I am not using any kind of cable box, just have the coax connected directly to the tivo. I am able to receive analog channels just fine.

    However, the local operator has informed us that they are switching to all digital and that I need to get either a cable box or a digitla adaptor for this tv. I am leaning towards the adaptor simply because it's free. I know it only hooks up through RF/channel 3, but that is OK with me. The question I have is: does the tivo have this device in its database - will I be able to hook up an IR flasher and change channels through the tivo?

    Thanks
     
  16. pdhenry

    pdhenry Safety Pin

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  17. jbernardis

    jbernardis New Member

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    Oct 21, 2003
    Princeton NJ
  18. myyours

    myyours New Member

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    Aug 28, 2007
    How's everyone's experience been with upgrading to a new unit? In my case, I'd like to switch from an HD to a Premiere.

    When you upgraded, did the process get any easier? Was it a simple "Call and have them pair it" or was it like starting from scratch and you ended up going through a half dozen truck rolls?

    I'm intrigued by the new UI and the iPad app, but I'm not sure if those are worth it for all the trouble.

    we_can_help@comcast.com ended up doing the job for me with the HD originally, but it seems that even that can lead to some headaches.

    Thoughts anyone?
     
  19. pdhenry

    pdhenry Safety Pin

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    I should know in a week or two. I'll still have the TiVoHD but I'll be displacing an S2 when the Premiere arrives.
     
  20. pdhenry

    pdhenry Safety Pin

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    My DTA has a port for an external IR receiver. Someone sells an opto-isolated patch cable that you can use to connect directly from the IR out on a TiVo to the IR in on such a DTA. I think I saw that by searching around here for "DTA."

    ETA: here

    It won't work just to run a regular patch cord between the two, by the way...
     

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