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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    Hi Gang. It's been a couple of years, but my Cablecards are acting up again. Both of my Series 3's are getting the "searching for signal" and gray screen on one or both tuners. Already trekked to the Comcast store and got two new cards for TiVo 1 and only one of them works, NOW TiVo 2 is acting up. Not sure if it's part of the same problem or if the CSR at Comcast messed it up when she was trying to fix my other TiVo. :(

    So now I have TWO hosed TiVos. Not sure what else to do except wait for the Truck Roll today. I'll keep you posted. FWIW my signal levels are at about 95 on average and my Signal to Noise Ratio is at 35 dB (is that too low?).

    Any thoughts on what might be going on? :confused::confused::confused:
     
  2. cybrinsanity

    cybrinsanity New Member

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    Jan 12, 2011
    I got a Tivo Premiere XL for Xmas and just got the cable card in yesterday to find out that I don't get all the HD channels I got before?? I called Comcast and they said the Cable Card doesn't receive HD channels past 719... Is this true or was the guy just rushing me off the phone??
     
  3. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    Don't know where you are but that's absolutely not true here. If you were in my area I'd say it sounds like you're only getting HD Basic and not getting HD Starter or HD Preferred (or the radio channels up in the 900 range). This may have more to do with some setting in your account rather than the card itself, I have no idea. Please let us know what happens.
     
  4. HazelW

    HazelW Member

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    Dec 6, 2007
    No. Va
    On my two TiVo's, the channel map appears all messed up. Actual channels and guide do not match. This just happened today in the Hanover PA area. On my Comcast box everything is fine.

    Do you suppose Comcast will fix this or do I need to call someone? I'm guessing that I will not reach an person who understands the problem. They are in the process of switching to all digital.

    Any thoughts?
     
  5. Bai Shen

    Bai Shen Toboggan noggin

    13,250
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    Dec 17, 2004
    I was able to get a card from the Comcast office, but couldn't get customer service to activate it properly. Even tried the ComcastCares people on twitter. Ended up having a tech come out.

    It mostly works, but I'm getting several channels that are unwatchable due to freezing and pixellation. Comcast says it's Tivo's fault. Anybody else having this problem?
     
  6. sgip2000

    sgip2000 New Member

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    Jun 19, 2009
    Hillsboro,...
    Doubt your issues are Tivo related. Most likely signal quality problems.
     
  7. Bai Shen

    Bai Shen Toboggan noggin

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    Dec 17, 2004
    Dunno. I checked the channels today, and they seem to be working. Tivo CS said the update pushed out yesterday was to fix pixellation issues. Seems to have worked. My menus are kinda wonky, though.
     
  8. sgip2000

    sgip2000 New Member

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    Jun 19, 2009
    Hillsboro,...
    The tivo update for pixelation was for users who had too strong of a signal. Mainly FIOS users.

    You can check the signal strength from the diagnostic screen. It should be close to 100% without being over 100.
     
  9. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    Nowadays they call it "tiling", because the picture breaks up into tiles. Welcome to the new digital wonderland. This stuff is far more sensitive to bad connections than analog signals.

    The problem is most likely in the signal coming in from the network, or the wiring in your house somewhere. I seriously doubt it has anything to do with the TiVo, especially if it's just some but not all channels. If the signal coming in from the pole is OK then it could be a number of things in your house, including the length of the coaxial cable, a kink in a cable, or a loose connector somewhere. But every time you mention you have a TiVo, you run the risk of having a rep just try to get rid of you by blaming the TiVo and passing you on to someone else. Don't let them do that.

    In my case, after they checked all the wires in my house they eventually found the problem was water inside a tap up on a pole two houses away. I was getting tiling on only some channels, and only on winter mornings here in California when the water got close to freezing. It took over a year to convince them to look in that direction, because the inside techs and the outside Network linemen are almost like warring factions inside Comcast. I had to escalate this to Comcast Corporate (higher than ComcastCares, which may not have existed at the time), before Network agreed to cooperate.
     
  10. volcs1

    volcs1 New Member

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    May 1, 2005
    First of all, thanks for the advice here - I've just spent about 30 minutes reading, trying to get my bearings.

    To summarize and get some advice....

    I just ordered a TiVo Premiere (Sellout Woot today). I am in Chicago.

    Based on what I've seen here, it might be easier to have the tech come out, rather than fight with the store and then fight with the activation CSRs.

    Regarding an M card and not an S card - is this something I can specify when I order the service call? Is this something they can push back on?

    Anything else to consider? This is like getting my drivers license... I'm trying to prepare in advance as much as possible to avoid the pain, but I know it is going to hurt anyway...

    Thanks for the advice.
     
  11. Gregg 00SS

    Gregg 00SS New Member

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    Aug 25, 2005
    Thanks for info on the woot sellout. I just about pulled the trigger on a new one via Tivo and would have been stuck with 19.99 plan. With the woot deal and the lower per month contract it will pay for itself in 9 months.

    Can't wait to get rid of Comcast's crappy DVR menu system.
     
  12. Gregg 00SS

    Gregg 00SS New Member

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    Aug 25, 2005
    Follow up question having read some info on Comcast's website. Sorry if this has been asked a million times, didn't feel like reading through 258 pages of posts. Their website says:

    Does this mean I need 2 cablecards if I want to be able to record 2 HD channels at a time with my Tivo?
     
  13. Puppy76

    Puppy76 Active Member

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    Oct 6, 2004
    If I'm remembering correctly, if it's a Series 3 (actually labeled as Series 3) it needs two cards. If it's a Tivo HD or Premiere, it needs two S-cards, or one M-card (the 'M' standing for "multistream", I guess).
     
  14. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,976
    31
    Dec 3, 2000
    Long...
    Simplest way to describe the Series 3 is to just refer to it as the one with the alphanumeric/bitmap display on the front panel. :)

    The Series 3 doesn't support M-cards in multi-stream mode, so you need 2 cards, either S or M type, to use both tuners. Each CableCARD rund in single stream mode.

    The TiVo HD can use on or two S-cards (though if just one is used, only one tuner is enabled) or one M-card (enabling both tuners).

    The TiVo Premiere can use one S-card or one M-card, but if it has the S-Card, only one tuner will be enabled (there are not 2 CableCARD slots on the Premiere).

    I believe it could still use the second tuner, it just wouldn't be able to use it for channels that had to be tuned with a CableCARD. But it's been awhile since I had tried that so maybe I don't remember correctly.
     
  15. Gregg 00SS

    Gregg 00SS New Member

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    Aug 25, 2005
    Thank you for the clarification, I knew something didn't sound right as I didn't see any posts on here concerning multiple cards unless they owned multiple Tivo units. I have purchased a premiere so 1 M-card will take care of it.
     
  16. E94Allen

    E94Allen New Member

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    Oct 16, 2005
    I have read here somewhere in the forum said that Premiere doesn't accept the S-Card at all only M-Card.
     
  17. volcs1

    volcs1 New Member

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    May 1, 2005
    Is this something open for debate with Comcast? Can I just request an 'M' card when I set up the appointment? Will the tech have both kinds?
     
  18. Gregg 00SS

    Gregg 00SS New Member

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    Aug 25, 2005
    I have no idea. I haven't spoken with Comcast yet, once my Premiere gets delivered I will contact them. But I would assume you can get either a M or S card depending on the needs of the system you are using. Comcast has a decent cablecard FAQ on their page that answers some of the basic questions. Their page does state the first card is free, extra cards cost a small fee and it does require a technician to come to your house and install.
     
  19. pdhenry

    pdhenry Safety Pin

    17,246
    89
    Feb 27, 2005
    PA
    AFAIK the cable companies only use M-cards now.

    If you look at the back of a Premiere, near the Cable Card slot it says an M-Card is required. Unlike earlier models there's only one slot.
     
  20. Bai Shen

    Bai Shen Toboggan noggin

    13,250
    0
    Dec 17, 2004
    My signal has been anywhere from 80-90. Haven't seen anymore pixellation issues, but I'm still getting occasionally hiccups with the HD menus.

    Also, went to unhook my tivo and the Comcast tech had put the cable on so tight that I needed a wrench to undo it!
     

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