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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 2, 2011 #7681 of 9367
    Rkkeller

    Rkkeller Active Member

    1,276
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    May 13, 2004

    I think it depends on how many total TV's you have connected. From what I understand you get "1 basic box/card" included and the others you have to pay extra for.
     
  2. Jan 3, 2011 #7682 of 9367
    ghuido

    ghuido New Member

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    May 8, 2007
    Question for the group. It migh thave been answered in all the previous posts but I haven't seen it while scanning through.

    My In-Laws just had an M-Card installed on a TIVO HD. They have the digital starter package for comcast.

    They are currently only getting the Broadcast Channels in HD (NBC, CBS, ABC, Fox, CW) and no other of the HD channels in the 200+ and 800+ range.

    Is this an issue with the CableCard Authorizations. Of course I called Comcast and their first response is to blame the TIVO.

    any help is appreciated.
     
  3. Jan 3, 2011 #7683 of 9367
    Rkkeller

    Rkkeller Active Member

    1,276
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    May 13, 2004

    That is what happened to me on Friday during my install, but after waiting about 5 minutes the channels showed up.

    I would call them and have them resend the signals. The card has to be installed properly as your getting all the other channels.

    The same HD channels were the last to appear for me too.
     
  4. Jan 3, 2011 #7684 of 9367
    Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    Yes it's the card, not the TiVo. Welcome to the club. Hopefully like the previous poster said, another call will fix the problem but make sure they get the numbers right. If that doesn't work, well then all the advice you need is in this thread. Good luck and let us know what happens.
     
  5. Jan 5, 2011 #7685 of 9367
    Rkkeller

    Rkkeller Active Member

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    May 13, 2004
    I just wanted to updated my install history above and tell about the great ending.

    I had emailed Comcast like someone suggested I do and unexpectedly I received a call from someone at their main headquarters. They apologized and wanted to know about my experiences and then issued me a full credit for my first bill and install.

    This really helped me feel better about Comcast as I was wondering if I made the right decision after not having cable for over a year.
     
  6. Jan 5, 2011 #7686 of 9367
    Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    Thanks for sharing, Rkkeller. Another victory for Truth, Justice, and the American Way! :)

    I wonder how many CableCard installs go well? Based on reading this thread, you'd think Comcast Corporate spends a ridiculous and expensive amount of their time swooping in to fix screw-ups. I'd like to assume we have an unrepresentative sample in these posts, but then again this thread has been viewed over a million times!
     
  7. Jan 6, 2011 #7687 of 9367
    Rkkeller

    Rkkeller Active Member

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    May 13, 2004
    I think most probably go well. Mine was more of an new customer order mistake as once the cable cards did come, the install was quick and fine. I did have to call to add HBO later but that was an order mistake too.
     
  8. Jan 6, 2011 #7688 of 9367
    takeshi

    takeshi New Member

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    Jul 22, 2010
    Every discussion forum site is like this. You can't use posts as any sort of useful metric on percentage of real world issues. People rarely bother to sign up and post that all is going well.

    My install went without any hitches and I know I've viewed this thread multiple times. I did have problems but it wasn't the cable card or a cable card install issue. That said, the Comcast techs and reps I've worked with have exhibited varying levels of experience with cable cards.
     
  9. Jan 6, 2011 #7689 of 9367
    Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    Still...
    Offical CableCARD threads 117,078 views
    CableCARD installation FAQ 130,572 views
    Official Comcast CableCard Thread! 1,048,436 views!

    Yes, problems motivate people to login and post here, and posts to this thread bubble it up to the top of the list again and again, so we need to be careful of assuming that they represent all CableCard installs...but it's a very large thread and yes so many of the posts are problems.

    Rkkeller's problem was "more of a new customer order mistake", but aren't most of them? We shouldn't need an installer to come to our houses, the reps should be able to activate over the phone. The problem seems to never be the TiVo or the CableCard, just the way it was activated - or not - by a CSR.

    I think last fall the FCC gave cable companies 9 months before requiring them to officially support CableCard self-installs - if a company allows any self-installs - but so far they don't seem to be making progress. It actually seems to be getting worse. Maybe they're going to fall back on the loophole of requiring a truck roll for everything. What do you think?
     
  10. Jan 6, 2011 #7690 of 9367
    sgip2000

    sgip2000 New Member

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    Jun 19, 2009
    Hillsboro,...
    I was able to walk into the Comcast Service Center in Beaverton, OR to pick a cable card up.

    The CSR actually new a little about the process.
     
  11. Jan 6, 2011 #7691 of 9367
    Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    And how did your install/activation go?
     
  12. Jan 6, 2011 #7692 of 9367
    Phantom Gremlin

    Phantom Gremlin New Member

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    Jun 20, 2002
    Tualatin,...
    Do you also have a Comcast DVR or tuner? I'm TiVo only, currently on Frontier, and I'm interested in knowing if there are any "hd technology" fees for people with multiple TiVos but no Comcast boxes. Is the first CableCard still free?
     
  13. Jan 7, 2011 #7693 of 9367
    Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004

    This is probably so they can charge you an install fee. If I picked up the card and installed it myself they would make nothing extra for the install.
     
  14. Jan 7, 2011 #7694 of 9367
    Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    Here is my new install first bill with 1 HD TiVo and single M cable card. I don't see any ccard charges or anything else but the monthly package and tax/fees. The credit from Comcast is also there. :up: The package price is low as its a new customer deal and the $27.64 was for installation.


    Current Bill
    (1/1 - 1/31)

    Service (Recurring charges) $29.99
    One-time fees, PPV, Usage (Non-recurring charges) $27.64
    Taxes, surcharges, fees $4.65
    Total bill $62.28

    Payments/Credits
    Credit posted - Thank you cr $62.28
    Total (previous + current) due 01/30/2011 $0.00
     
  15. bosoxmrkn

    bosoxmrkn New Member

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    Feb 9, 2009
    My roommate just moved out, and I took the opportunity to switch the cable/internet from his name to mine, providing me with a nice deal on both for a year.

    Of course they had to swap out all of my equipment. So when I went to return the M-Card that was in my Tivo HD, since it was replaced, they told me they didn't know where it came from and handed it back to me.

    A funny thing about account switches with comcast - they need to completely remove the Tivo Host ID, and sometimes the cable card (accidentally?) from the old account in order to get it to work on the new account. So now, the old cable card isn't registered, and they aren't expecting it back?

    Regardless, I now have an extra M-Card.. and a Tivo Premier in a box. (Can't yet justify the additional $16 per month to pay for upgrade. $19.99/MO + $9.99 over current $12.95.

    Would comcast be able to activate the card, and not charge me a fee? Or would they still charge?
     
  16. sgip2000

    sgip2000 New Member

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    Jun 19, 2009
    Hillsboro,...
    It was actually better than I had expected.
     
  17. sgip2000

    sgip2000 New Member

    105
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    Jun 19, 2009
    Hillsboro,...
    I just have 1 TivoHD with 1 M-card. Not sure how the other fees are calculated. I was told that there would be no equipment or additional fees with the card though.
     
  18. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    Nobody knows what they will do, least of all Comcast employees. :) But they would likely activate it for you and charge a monthly fee for a second CableCard, which in my case is $1.50 per month, assuming it's not still in the system somewhere.

    Don't assume, just because one rep couldn't find it in the database, that there is no record in there somewhere though. You or your roommate may suddenly find an "Unreturned equipment" fee on a monthly bill later this year. Or, your roommate may start getting calls from a collection agency because he didn't buy the card when moving or closing his account.

    Comcast once sent an agency after me for an old modem that they don't support anymore and was worth probably $5 at the time, but they wanted 20 bucks for it. I thought I'd purchased it when moving but apparently you have to pay on a separate invoice. Good luck.
     
  19. wackymann

    wackymann New Member

    384
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    Sep 22, 2006
    Boston Area
    Try calling again... it really depends on who you talk to. I had a very hard time getting the $159 deal this year (which includes pretty much everything except TMC). I eventually got it by calling and complaining a lot. Of course Fios just became available in my town, so maybe that swayed things in my favor. If/when they take away this package deal, I'll most likely switch. I didn't threaten to cancel yet, but I won't hesitate to do it if I can't negotiate a decent rate.
     
  20. morac

    morac Cat God

    8,933
    19
    Mar 14, 2003
    NJ
    Comcast actually just got rid of their triple play bundles according to my latest bill (and their web site) so it's no longer available if you don't have it. Just in time for the latest price increases (modem rental $7, internet up $1, tv up a few dollars). :( I'm this close to dropping down to Comcast's lowest digital level.
     

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