OK, now you can add me to the people with problems with Comcast. #1) The installer came yesterday and surprise no cable cards. Then he didn't even want to hook up anything so I could at least get some basic channels. I managed to get him to do it. #2) He told me to go to the local Comcast center and get them and they are easy to install. I wanted to call the center before going but in the phone book, online and calling information only got me 1800COMCAST. I called that and they said they do not give out the local number and I would have to go there. What the heck is all the secrecy for??? #3) The center wasn't that far so I drove there and was shocked that its more secure than a bank. There were cameras all over and the people were behind 3" thick bullet proof glass with slots to slide things under and a cabinet to put equipment in. I was wondering why they needed all this and it took me about 2 sentences with the CSR to be treated like crap and I felt like reaching over and slapping her if I could. Long story short I ended up leaving frustrated with no cable cards as according to her, there was no installation done today as the order was cancelled that morning. She said to call 1800COMCAST. It turned out after calling this rep didn't bother to really look at my account. #4) I called 1800COMCAST when I got home and after some explaining and FINALLY getting someone helpful on the phone, she saw what was going on and they messed up my order and tried to fix it thats why it was showing cancelled in some places but updated correctly in others. When I gave my order it was to a person who I could hardly understand. It turns out she put something about connect "TiVo VCR" so no cable cards were added. I was told that someone would come out this morning between 7-11, I am home anyways so this is fine. Now I just hope this goes well as now after reading so many other bad stories here, I do not have my hopes up.