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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. morac

    morac Cat God

    Mar 14, 2003
    You might as well just ask the magic 8 ball since the answer you get will be just as accurate. :)

    I've once had success calling in and getting cards paired, but it took several hours worth of calls to do it. Most of the time it doesn't work. Sometimes the ComcastCares group can do it for you, other times they can't. Basically it's a crapshoot.
  2. darksurtur

    darksurtur New Member

    Jan 2, 2008
    I will, but this won't be for a while. Probably won't be able to find time for the switch until after 12/16.

    Thanks for the quick answers.
  3. straypacket

    straypacket New Member

    Dec 9, 2010
    Hi all,
    I am considering getting a TiVo Premiere, and keeping the Comcast digital box so I can still get their On-Demand services.

    Comcast is insisting that they will charge me $9.50/month for an "Additional Outlet Fee" if I keep their cable box, and get a second card for the TiVo... Even after I read her the FAQ from Comcasts own site. The rep basically said "you aren't being charged for the card, you are being charged for the digital service".

    Is this right?

    If I wanted to have two TiVo Premiere boxes, would I still be charged the "Additional Outlet Fee" ?

    This all seems hopelessly convoluted and I am seriously considering going back to MythTV...
  4. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    If you ditch your cable box and get two Tivos, you could get away with no outlet fee. Just tell them you need two Cablecards for a Tivo and they should only charge you $1.50 for the 'extra' card. The first card would be included with service.

    If you tell them you have two Tivos, you may or may not get hit with the A/O charge.
  5. dswallow

    dswallow Save the Moderatоr TCF Club

    Dec 3, 2000
    I'm not sure the exact allowances, but Comcast over the last few months has been reducing CableCARD charges to $0 in many if not most markets.
  6. HazelW

    HazelW New Member

    Dec 6, 2007
    The first outlet is free. It can be a TiVo or a Comcast box. The second outlet will have the $9.50 fee. The second cable card is only free if it is on the same Tivo (same outlet).
  7. cuyahoga

    cuyahoga New Member

    Nov 15, 2002

    This was a great troubleshooting guide. Thanks!

    Anyway, since the cards were paired, I first tried swapping the coax going from the splitter to the TiVo. The splitter allows for TiVo and cable modem.

    I swapped the coax cable and I was in business! All the poking, pulling and prodding to the cable serving the TiVo over the past six weeks must have done the cable in.

    This was a many weeks long, frustrating process, but I have to thank this thread for giving me ideas and perspective on how to deal with this first world (but still annoying) problem.
  8. Newbie

    Newbie New Member

    Jan 19, 2002
    I subscribed to comcast digital cable with one premium channel. There are two cablecards in my tivo.

    If I temporarily move to another house which also has comcast digital cable, can I plug in my tivo3 and continue to use it, or do I have to call comcast to reprogram the cablecards?
  9. morac

    morac Cat God

    Mar 14, 2003
    That likely depends on how far you are moving. If you move far enough that you are on a different head-end, I doubt cards will work without contacting Comcast. Comcast will likely not like you taking the cards with you, since they are assigned to a service address.

    If it's within few blocks, it shouldn't be an issue.
  10. cardijp2

    cardijp2 New Member

    Dec 27, 2010
    Got a TiVo Premiere for Christmas and unfortunately I will be returning it.

    I went to my local Comcast service center to return their HD box in return for a CableCard. Comcast wants to double dip in my area (Harrisburg, PA). They wanted to charge me $2.50 a month for one CableCard plus still charge me for the HD box I was returning which would have been another $9.50. I thought the whole purpose of CableCard was to prohibit cable companies from forcing its customers to rent their equipment. I guess technically they're not renting anymore, they're just plain taking.

    While I'd love to have TiVo, I could never enjoy it knowing that every time I'd be watching it that I was getting ripped off further by Comcast. Maybe I'll get TiVo when there is less oppression from service providers. Until then, my DVD recorder does just fine.
  11. dswallow

    dswallow Save the Moderatоr TCF Club

    Dec 3, 2000
    If you contact the Comcast Cares group at We_Can_Help@cable.comcast.com you should be able to get this resolved. You can also get to them via Twitter: http://twitter.com/#!/comcastcares
  12. morac

    morac Cat God

    Mar 14, 2003
    That may or may not help as Comcast has now started charging a per household "HD Technology Fee" rather than a per box HD charge. Many areas charge this fee as long as you get HD, be it via a cable provided or 3rd party box. If the $9.50 charge is for that (and the amount is in the right range), then there's nothing the Comcast Cares group can really do.

    The fee is waived in HD triple play packages.
  13. a68oliver

    a68oliver New Member

    Jul 15, 2000
    And some areas don't charge the HD Technology Fee for customer provided boxes.

    I would want to consult a hard copy of the rate sheet for your area to see what the charges are for a converter box, DVR, and HD Fee, etc.

    Is this the only digital outlet or do you have multiple digital outlets? There is usually a fee for additional digital outlets.

  14. morac

    morac Cat God

    Mar 14, 2003
    I've found that the rate sheet usually isn't up to date, at least in my area. You have to check the notes section on bills to see what's changed since the rate sheet last came out.
  15. tnorfleet

    tnorfleet New Member

    Dec 23, 2009
    With all the negative posts of horror stories, and my past experience with Comcast, I thought my own horror story was beginning. Got a new Tivo Premiere for Christmas and had everything set up for the Comcast tech to install the cable card and get the show on the road. Tivo set up was a breeze. Comcast actually had a time available on 12/24. Perfect! Not so fast. The guy brought two cable cards. The first didn't work, the second worked but could not get any encrypted channels like HBO. He and the person on the phone didn't really have any idea what was wrong so they scheduled another truck roll for Friday, 12/31.

    That gave me time to do my homework on Tivo and in this forum. This morning I emailed we_can_helpATcable.comcast.com telling them the situation and providing all pertinent info, i.e. cable card ID, host ID, etc. Within half an hour I got a call from an executive service agent saying they received my message, that it was being escalated, and that someone from their technical support desk would be calling. The rep gave me her name, direct phone number, and said that if I didn't hear from technical support within 24 hours to call her back. An hour after that I got another call from a service rep who saw the service call come across her system and decided to try and help. No luck. She said she was sending a pairing command but whatever she did it didn't work. About two hours after that second call I got a third. This time is was the techinical service support. She also sent a pairing command (which showed in her system as successful), but did not work. I asked her to confirm the card info in the system. Lo and behold, the cable card ID number that last Friday's tech provided over the phone had been input incorrectly. Two numbers had been transposed! The tech service support rep fixed the numbers, sent the pairing command and voila! It came down to human error as usual. I have to thank this forum for being a wealth of information. If not for the advice and experience shared here, I would still be waiting on a service call this Friday that probably would not have resolved the issue. I also have to give credit to Comcast for responding to the email so quickly.
  16. nickrodriguez

    nickrodriguez New Member

    Oct 30, 2010
    This is the kind of thing that really makes me upset about comcast...

    Does it really cost them anymore to bring HD to my house. Not that I'm aware(correct me if I'm wrong)

    They just want the money that they are no longer getting because we decided to buy our own cable box...

    If they started this in my area I would cancel right away. Usually comcast will do anything I say because I sell their service and don't want me to say anything bad about them.
  17. morac

    morac Cat God

    Mar 14, 2003

    I think the "HD Technology fee" is a way to get money from non-cable box users since it "provides access to Comcast HD technology on all outlets in the home connected to a HD converter or other HD capable equipment."

    It doesn't affect cable box users at all since it removes the fee on the first HD box and applies it to the household, but the net charge is the same.

    For example in my area, there was a "Digital Additional Outlet fee" of $9.25 for all but the first cable box and a $6 ($9.25 without Digital Preferred service) "Digital
    Converter with HDTV capabilities" charge per HD cable box (including the first box). So the first HD box was $6 ($9.25) and all the other HD boxes were $15.25 ($18.50). Now there is a $6 ($9.25) "HD Technology Fee" charge and the first box is "free" and all other boxes are still $15.25.

    I'm fairly certain this was a money grab for people without a cable box, though I doubt there's enough cableCARD users for it to make a difference so I don't know why Comcast did this. It might have been to get people to sign up for HD triple plays since the fee is waived in that case.

    I'll note that according to my pricing sheet, Comcast will provide a $3.45 per month credit if you don't rent a cable box because the package plans include the price of the cable box. In my case, they actually give me a $6.90 monthly credit because of some weird glitch when they added the 2 cableCARD for my S3 to my account.

    Also for some reason I'm not charged any Additional Digital Outlet fees. Not sure why that is exactly, but I know I originally had 3 free additional outlets from way back when I signed up so maybe I'm grandfathered some how.
  18. JustDroppinIn

    JustDroppinIn New Member

    Dec 28, 2010
    I made a user account just to specifically post in this thread. I just got a premier for Christmas and after doing research, realized I had to get a CableCard from Comcast. Then to my horror I kept hearing stories about incompetent techs and returning TiVo's, etc. I called to make my appointment and they were able to make the appointment for the next day after work. Perfect! I had made sure to save the CableCard instructions from TiVo's website as well as have their number handy just in case.

    The cable guy called me to say he would be here in about 15 minutes, and I told him it was for a CableCard installation to which he replied "No problem."

    He arrives (after getting lost) and proceeds to ask me if the TiVo has a card port on the front. Oh dear. My heart starts racing. Would I be another horror story? Fortunately not! He took out a card, slipped it into the port at the back, picked up the TiVo remote and went through the menu like a pro. I was shocked to see he had installed an M-card as I was expecting to fight with them if they had brought a regular card. After about 10 minutes I had gotten all my channels perfectly and no hiccups what so ever.

    Just needed to share that not all Comcast CableCard installs are horror stories.
  19. morac

    morac Cat God

    Mar 14, 2003
    JustDroppinIn, at this point most installs should be like this since pairing a card is very trivial to do. It really depends on who shows up to your house and who's manning dispatch at the time.

    In my last install, the problem was that there was no one manning dispatch. :)
  20. Rkkeller

    Rkkeller New Member

    May 13, 2004

    I am having mine installed today between 3-5pm and will let you know. :>

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