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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. morac

    morac Cat God

    Mar 14, 2003
    In my case the card was already activated, but wasn't paired correctly. Once they paired it, premium channels showed up shortly afterwards.

    If your card is really activated and paired, then having support do a "hit" on the cards should get things working. You can also try rebooting if that doesn't work.
  2. dipdewdog

    dipdewdog New Member

    May 9, 2005
    Washington, DC
    I was pleasantly surprised to have gotten an appointment for this afternoon. The installer showed up and asked "so where's the CableCARD?" Apparently they'd set up a trouble call appointment, even though I specifically said on the phone that I was setting up a new outlet with a CableCARD.

    Anyway, the technician was great. He called dispatch to get the order set up, installed the card, and paired it. It seemed like he was using his handheld PC to communicate the pairing information to Comcast.

    All told, about 45 minutes and I am all set. I'm pretty happy, considering the hell I went through just a couple of years ago.
  3. jrswartz

    jrswartz New Member

    Nov 7, 2003
    It has been one month since my install of a CableCard on a new Tivo Premiere. I must say that the experience of the CableCard install and the Premiere has been very positive. I got an appointment within a few days of calling. The technician came with several cards and said he had experience with Tivos. He put the card in, grabbed the Tivo remote and navigated to the correct Tivo screens faster than I could have. After he called dispatch we waited for 20 minutes then he called several more times. In a total of 45 minutes I was up and running with access to all my subscribed channels including premium. After one month of usage I have had no problems with Comcast or Tivo.

    I will add that I use the old non-GUI menus and have an SD TV hooked up to Composite cables.

    I do notice that the premium channels like HBO are copy protected and I can't back up to a PC like I did with a cable box and Series 2 TIVO.
  4. ghuido

    ghuido New Member

    May 8, 2007
    does anyone know how to get a Self Installation Kits Available: Digital - CableCard?

    My In-Laws need a cablecard installed and they would prefer me to do a self install then have some truck roll that always causes them more problems.

    Has anyone had any success with this method? if so what are the steps? Also, this is Cablecard right and not the Digital Tuning Adapters? If done the self install for Digital Tuning Adapters?

    thanks. any info is appreciated.
  5. deathopie

    deathopie New Member

    Jul 16, 2010
    They had Refurbed Premieres for sale at Sellout.woot.com for 169.99 yesterday. (Great deal) and I noticed in the forum for the deal that someone mentioned that Tivo CS can get your fee for the cable card reduced possibly? I've never heard of this. I had a cable card installed by comcast back in July and it costs me $6 a month. This guy claimed he was told they can get it reduced to $2. I think I'll call later and see if this is true.
  6. Atomic Taco

    Atomic Taco New Member

    Jan 27, 2005
    Check the prices for your franchise. I have two CCs and pay $0 for each.

    If the charge is for a DTA, DCT, or "HD Equipment" that is NOT what a CableCard is and you should ask them to remove and credit you for those charges.
  7. deathopie

    deathopie New Member

    Jul 16, 2010
    I just checked the bill again. The fee is actually listed as a "Digital Access" fee. Not sure it there's anything I can do about it. I was confused because it's listed in the same section as the CC fee, which they list as 0.00. Kind of shady, since that Digital Access fee wasn't there before I got the CC.

    I looked in other forums and others are charged this fee too.
  8. Atomic Taco

    Atomic Taco New Member

    Jan 27, 2005
    After I changed from a DCT to a CC, they sent me a price sheet. See if you can find one online or call your local office and ask them to send you one. The price sheet will have a detailed breakdown of all their fees for equipment, TV packages/tiers, installation charges, etc.
  9. b_scott

    b_scott TiVo Fan

    Nov 27, 2006
    chicago, il

  10. Atomic Taco

    Atomic Taco New Member

    Jan 27, 2005
    Keep in mind that you're posting in a thread specific to Comcast.

    Channel scan doesn't work with a CableCard. To add or delete channels, go to Messages & Settings --> Settings --> Channels --> Channel List.
  11. bj501

    bj501 New Member

    Oct 17, 2010
    please ignore my initial post.
    i will repost it in the correct paste.
  12. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

    May 25, 2006
    The short answer is, if you want guide data for all channels (analog and digital QAM) you will need a cable card.

    The somewhat less than short answer, you will have to do a channel scan. After that you will see all of your subscribed analog channels along with several digital channels. You will be able to watch local HD programming on the QAM channels that are HD. The others will just be standard def digital. You'll be able to watch programming on those as well, but no guide data for any of them unless you get a cable card.
  13. Doit2it

    Doit2it New Member

    Jan 3, 2006
    Nashville, TN
    Don't think you need to swap CableCards. What happened to me in Nashville, TN with Comcast/Xfinity was the channels were in their new location, but Tivo had the old lineup. Here is a solution:

    Digital Rebuild
  14. skoenigsberg

    skoenigsberg New Member

    Mar 8, 2005
    After years of fighting with Comcast about...well...everything, but in particular the (lack of quality) surrounding the Comcast TiVo product, we finally bought a Premiere.

    First Premiere was DOA from TiVo. Not an auspicious beginning.

    But, the 2nd arrived just fine, and brand new, not refurb. I went through guided setup without a hitch. Two days later, Comcast came *as scheduled*, *friendly*, *competent*, guy who had done a bunch of Cable Card installations(*!*), he plunked in the card, made the call to pair, etc., and within 10 minutes I had HBO HD, which was the major test case I was interested in validating.

    So far so good...two weeks later...although I know that posting this will jinx the setup :) Now, if TiVo would only make ALL the menus HD...and then if Comcast would be able to have two people answer the phone and give me the same answer around what this setup should cost me, then we'd be in business!
  15. ljr

    ljr New Member

    Dec 20, 2004
    Ok, So my HD Tivo had the fan go and I got a replacement unit from Tivo. Went smoothly, called up, paid $250 for a new unit to be shipped, shipped back my broken unit and they refunded my $250. (I was still under extended warranty)

    Now for the fun part, the CableCard swap. Of course the new unit need to be pair and the CSR could not do it and did not know who to ask for it to be done.

    I sent and email to: we_can_help (at) comcast.com ; saying "I just had to swap my Tivo box and now that I have moved my cable card to the new box, the new box needs to be paired in your system. The current CSR was unable to pair the cable card and tivo box to your system. Would it be possible for you to forward this message to someone in ACS to do pairing. I know this does not require a truck roll."

    I also included all my account and the cable card info and even a pic of the screen with my info.

    I got a response in about an hour saying that they would have it done, got a phone message saying that it was done. I also got a call from corporate asking if I was all set and everything was working. Of course it was not working and told corporate that, they double checked and noticed they had entered the info incorrectly. They fixed their side, all worked fine.

    Got another call from corporate confirming I was happy and everything worked. I told them I was both happy and everything worked.

    Overall I was pleased I did not require a truck roll and was able to do it with minimal amount of my time wasted.

  16. cuyahoga

    cuyahoga New Member

    Nov 15, 2002
    I'm waiting on my 5th truck roll today. First three involved my original series 3. Comcast couldn't get one card slot to work, so we agreed it was an old machine and probably a bad slot.

    Upgraded to a premiere, and so far every card they have put it has been paired to another box, according to the dispatcher entering the info into the system.
  17. dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    Dec 3, 2000
    Unless you simply love gaining more material for a Comcast humor book, stop.

    Contact the Comcast Cares group and explain your situation and experiences. Let them find a competent person to handle your CableCARD install.

  18. cuyahoga

    cuyahoga New Member

    Nov 15, 2002
    This was the 3rd truck roll after contacting we_can_help@comcast.

    No one can seem to do this. I can't wait to see my bill with the crazy rate code changes and truck roll charges. And nothing other than local channels working.

    Can you believe it?!
  19. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

    Jan 19, 2008
    I did exactly that, and still had a horrible experience. After I got nowhere with we_can_help@comcast.com I emailed Bill Gerth (who offers his email address on the @comcastcares Twitter profile), but he never even bothered to respond. I then spent another week dealing with one of the worst examples of Comcast customer service I've ever had, and that's saying something given all the other Comcast stories I could tell you. A humor book? Ha! More like a book on how not to run a company.

    After two telephone reps failed to properly pair my CableCard, and warned that I might have to pay if a tech came out to fix the problem (which I knew was not true, but apparently they would like to blame TiVo for all their problems), I sent an email to we_can_help@comcast.com with all my account and CableCard information including serial number, ID, etc. asking for help resetting and re-pairing the card over the network. That was no solution. I wound up getting a phone call from an unhelpful bureaucratic rep in our regional Comcast office who wanted to ignore all the information I had sent, and insisted on a truck roll no matter what. Between her and the previous two poorly trained first-level reps, something that could have been accomplished in one phone call instead probably cost Comcast at least $200 or $300 in time for reps, dispatchers and field techs, and cost me enough aggravation to start researching options for leaving Comcast when we move next year.

    The so-called we_can_help rep
    • refused to respond by email,
    • ignored all information I gave her,
    • called my house only when I was likely to be gone,
    • would not call my cell phone when I was at work - even after I left my cell number again and again,
    • ordered a truck roll without telling me they were coming, and then,
    • when I complained about that she blithely ordered another truck roll with no apology whatsoever.

    She wanted to send a truck out from the first conversation, made no real effort to have a knowledgeable tech reset my card over the network, and just waited me out. All through this situation she was calmly cheerful even when she screwed up royally, like a bureaucrat who knows we can do nothing about it whether she does good work or not, and just looooves that about her job.

    The whole situation started when I called the Comcast number TiVo gives you to activate a CableCard. The first rep I spoke with "sent a signal" before giving me a chance to offer any information about the CableCard or the situation. As you can imagine, she obviously had no idea what she was doing and the card did not pair properly. In fact, I don't even know if her signal did anything. The card seemed to work at first, but at 5PM each day many channels were blocked. When I realized that there was a problem, I called the same Comcast activation number again. It must have been during a late-night shift change, because I waited on the phone for about 35 minutes until someone picked up in what I think was Mexico. That rep was no better trained on this topic than the first one, so I took the advice I'd read here and tried we_can_help@comcast.com...but apparently I should have escalated this to Comcast corporate first, because as you can see from this story the rep who responded treated me like I have no choice but to beg her for service.

    When I finally gave up and agreed to meet a tech at my house, I had him just swap out the CableCard rather than try to reset and re-pair the existing card. This guy knew what he was doing (in contrast to our original installer two years ago, who actually asked me "What's a CableCard? :) but whoever was helping him on the phone entered the wrong numbers for my card, so the guy had to wait around for two activation attempts. When you add his service call to the cost of the first aborted truck roll, plus all those phone calls - at least five, plus voicemails - you have to wonder if I'm underestimating how much of their employer's money these people wasted. And you have to wonder if Comcast really wants TiVo units or CableCards on their network. They sure are doing their best to run us all off. AT&T, or just plain OTA digital TV, are looking really good to me right now.

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