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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Phantom Gremlin

    Phantom Gremlin New Member

    1,555
    0
    Jun 20, 2002
    Tualatin,...
    In my experience, when my expander crapped out it corrupted my TiVo internal disk image as well. I wasn't able to get to the point of "divorcing", because even with the expander unplugged the TiVo wouldn't reboot.

    I have since retired the expander and replaced the internal disk in the TiVo. The box has been working fine since (about 2 weeks).

    Given that the Premiere is still flaky, you should consider buying an internal replacement disk for your TiVo or DIY if you have another TiVo to copy the image from. If no other image, you can also buy InstantCake and DIY from there.

    But you then have to Clear & Delete Everything, which means a truck roll by Comcast to re-pair the CableCARD(s).
     
  2. slowbiscuit

    slowbiscuit FUBAR

    3,506
    19
    Sep 19, 2006
    In the ATL
    Hasn't happened in S. Cobb yet, I'm still seeing all the SD expanded basics in the 30's and 40's. Looks like their original channel locations in the 80's are gone though, which is probably what the complaints are about. They put dupes of all the SDs in the 30's and 40's when the HD migration was done, probably because that's part of the trapped out range for limited basic. Hopefully they'll stay in the clear there, but I kind of doubt it.
     
  3. waltengr

    waltengr New Member

    3
    0
    Apr 10, 2010
    Comcast in Richmond VA has apparently dealt little in cable cards until recently. During my recent Premiere installation, it took three visits to get things working. In each case, the installer had little cable card experience. The problem, from the first, seemed complex: some of the channels that were supposed to be active (Digital Classic level, apparently now called Digital Preferred) were not, e.g. channels 2,3,4,5, 24, 150, etc. No amount of repeating setup made real changes, however some channels would appear after several seconds -- too long for the TiVo to lock them.

    It appeared allmost by accident that the third installer found the problem was that the operator back at the local Comcast office had entered cable card ID for host ID, and vice versa. Once those were changed, everything worked fine. The problem is, not only my own time and inconvenience meeting technicians in a 3-hour period during each of three days, also the time it took for them ... and how much effect that inefficiency must have on Comcast's prices.
    walt
     
  4. toddhigg

    toddhigg New Member

    10
    0
    Jan 22, 2002
    Santa Rosa, CA
    I Had a cable card install scheduled for Friday 4/16 between 10am-12pm. Of course the guy never showed up. I called Comcast and they said he had been at my house at 10:23 am!! They said he couldn't find me. I said this was impossible, since I was basically looking out my window the whole morning. No phone call, no nothing.

    Not only are Comcast techs incompetent, but they are liars, too. I told them I wanted a $20 credit on my account, as per their policy, since he never showed up. They said he did show up, at 10:23 am. I went round and round with them, talked to a supervisor, etc. They said the best they could do was schedule another visit, only seven days later! I already took the day off of work for this.

    Another Crap-tastic experience!

    I've just about had it. I'm thinking about returning the TiVo. I'm tired of being a slave to the whole Comcast evil empire.
     
  5. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Email your experience to we_can_help@cable.comcast.com.
     
  6. gdondero

    gdondero New Member

    1
    0
    Apr 17, 2010
    4-13-2010 Naples, FL
    Hooked up new Premiere XL on Tuesday April 13 2010 and it worked great without cable card. Called comcast who insisted that i needed two cards even when i read the instructions that clearly say one multi stream card. After three so called tech came over to try and get something they made to buy a Premiere XL at their headquarters and try and get the codes to work. Now others have called with new Premiere XLs so this is where i am. No channels 1-101 and spotty HD. Today i was told tomorrow for the fifth time.
    frustrated but now going to quit. georgetivo:D
     
  7. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    What on earth does that mean? They built something or bought a Premiere or something?
     
  8. toddhigg

    toddhigg New Member

    10
    0
    Jan 22, 2002
    Santa Rosa, CA
    In the end, Comcast made everything right. They gave me a $35 credit on my bill, plus they let me come down to my local office and pick up a cable card. I installed it myself and we are up and running.

    we_can_help@cable.comcast.com did the trick!
     
  9. ghuido

    ghuido New Member

    311
    0
    May 8, 2007
    General Question to us Comcast CableCard Group.

    How many are experiencing CC Bytes issue?

    I am in the North East Area and have not had any issues with CC Bytes for anything. I don't have premium channels (E.g. HBO, Showtime, etc ... ).

    Just wanted to poll the group and see how's it going. I dread the day Comcast my flag the CC Byte to 1 in my area since it will kill MRV.
     
  10. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    I don't have any CCI Byte issues in central Indiana.

    I don't have HBO or Showtime, but do have Encore and Sundance. I do know that Encore and Sundance are copy protected, but everything else appears to be unprotected.
     
  11. gardavis

    gardavis New Member

    140
    0
    Nov 24, 2001
    Deerfield...
    I blogged about my order of an M-Card. Basically, the installers came out twice with S-Cards for my Tivo Premiere. When he came back with the M-Card, installation was quick and painless (according to my wife since I did not take off work for the 2nd install).

    Gary Davis
    Webguild
     
  12. Gavroche

    Gavroche New Member

    398
    0
    May 26, 2007
    State of...
    Called Comcast to set up an appointment to get a new cablecard for my premiere today, and was told that I can just come pick it up!

    They charge a $15 installation fee to bring it to you, but no fee to pick it up.

    Very interesting! This much be a change.

    I'm in the San Francisco east bay area...
     
  13. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Either a change, or perhaps an small goof.
     
  14. Videodrome

    Videodrome tivo - please wait..

    912
    0
    Jun 20, 2008


    Duh, thats what i just explained.
     
  15. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    And you thought it was important to mention, now, that your message and mine, posted less than a half-hour apart a month ago, were in agreement?

    You're very very strange.
     
  16. Videodrome

    Videodrome tivo - please wait..

    912
    0
    Jun 20, 2008


    Thanks for the complement.
     
  17. pstemari

    pstemari New Member

    12
    0
    Nov 20, 2004
    Renton, WA
    Back again after a year. Dealing with CableCARD issues is just so much fun. The digital conversion here in South King County whacked all the SD channels from 53-69 a few months ago, but I ignored it since the HD versions were available. Then more and more channels disappeared, with the entire process coming to a head when the HD version of the local NBC affiliate vanished. For the most part, everything appeared to be OK, just no programming on the frequencies associated with the channels. My theory was that the channel map was out of date.

    My first contacts with Comcast were useless. The usual crap about "you need a Comcast HD Box to recieve HD channels". The we_can_help email address got me a phone call, but I returned the call twice and never spoke to a real person.

    Finally called 800-COMCAST again Thursday night, and they scheduled a truck roll. Chris the tech out of Auburn just left, after spending most of the day wrestling with it.
    He swapped the CableCARD, removed a superfluous splitter, and generally waved all the usual dead chickens at the problem. The dispatcher realized that 6-7 other customers were reporting the same problem, and eventually got him connected with someone at the head end who knew something.

    Josh the head end guy was able to fix it by checking the settings on the account and pushing various buttons that appeared to clear and reload the channel map, but he wasn't quite certain exactly what did the trick. At the end of the day, however, all the missing channels, plus 5-6 new ones, appeared.

    The TiVo CableCARD line was able to convince Comcast it was an issue on their end, but not a lot of help beyond that.

    Long story short, if you have disappearing channels, the fix is going to be some combination of head end configuration and cable card hits.
     
  18. cranbers

    cranbers New Member

    94
    0
    Apr 2, 2010
    The digital now transition is just happening in frederick, md area. I received some new channels in the 800's, namely 879 Nick hd, spike HD which is the last of the new HD ones coming. I am pretty happy about that.

    Does anyone know why comcast is completely duplicating HD channels in 200s and 800's?

    I have a premiere and a series 3 HD. After a lot of issues getting the new M card working correctly in both units. Cable cards obviously are not straight forward and not something the tech's and other admins at comcast are used to dealing with, at least not at the customer interface level.

    Anyone else have "to be announced" guide data on the 800's with comcast? I have NO guide data for any of the channels starting at 803 on up. I really want to get rid of the NON HD channels, can't really do that without the data showing whats on so tivo can record it right?
     
  19. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    See if you have any alternatives available for your channel lineup. When they transitioned to World of More in my area I had to manually tell the TiVo to use Comcast Atlanta World Of More instead of just plain old Comcast Atlanta. That took care of the guide data concern.
     
  20. bareyb

    bareyb Under Maintenance TCF Club

    25,944
    8
    Dec 1, 2000
    Silicon Valley
    Seems like this happened here when Comcast added a bunch of new HD channels. Eventually they moved the channels over to the 800's and then disconnected the old ones. It took a couple of weeks but eventually they got it right.
     

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