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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Apr 5, 2010 #7341 of 9367
    b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    FYI, make sure you give them the Host ID and the Cable Card S/N.

    The Host ID will change with each Tivo/slot combo, even in the same system (HD). Every time it's put in a new slot it re-calculates a unique ID. That was my issue, twice. Host ID is the key.
     
  2. Apr 5, 2010 #7342 of 9367
    gothaggis

    gothaggis New Member

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    Mar 3, 2010
    Are you saying if I put in an m card into my TiVo, look at the host I'd, then remove it and put it back in again, there will be a new host Id?
     
  3. Apr 5, 2010 #7343 of 9367
    Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    Shouldn't be; that defeats the purpose of having a Host ID. Like a MAC address, Host IDs should be unique to each device.

    That definitely was not the case for me. I popped the card in and out and the Host ID never changed. Would've been nice if it did since that Host ID was assigned to someone else's account, which prevented me from activating my card.
     
  4. Apr 5, 2010 #7344 of 9367
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    That's what he's saying, yes. There is some convo about it a bit earlier in the thread and the observations about it were surprising to many of us, but quite clear.

    Now, in the case of my TivoHD, I have removed S-Cards and put them back without prompting a Host ID change. But when I did the removal, I got a warning message asking if the removal was intentional, and I put the card right back into its original slot without clearing the warning. Maybe that explains the diff between my experience and b_scott's. Either that or this issue is unique to M-Cards.
     
  5. Apr 5, 2010 #7345 of 9367
    drhankz

    drhankz New Member

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    Jan 14, 2008
    Salem NH
    In THEORY the HOST ID should never come up on some other account.
    It is suppose to be UNIQUE. It is made that way so you CAN NOT
    take an activated CableCard out of one box and stick it in another box
    and have the account work in that other box.

    However - Typo's HAPPEN all the time - that is the biggest problem
    MSO's have in getting CableCards to work correctly.
     
  6. Apr 5, 2010 #7346 of 9367
    Atomic Taco

    Atomic Taco Member

    118
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    Jan 27, 2005
    Seattle
    I bought my TiVo used. The previous owner must've used a CableCARD.
     
  7. Apr 5, 2010 #7347 of 9367
    gothaggis

    gothaggis New Member

    82
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    Mar 3, 2010
    found out my problem (thanks to TiVO support) - turns out since my cablecard shows Con:No on the Conditional Access menu, it means the card isn't activated at the head end. When I told the comcast tech that came out tonight (4th tech in 3 days) he knew exactly what that meant and they are contacting the headend tomorrow to activate it. crazy stuff.
     
  8. Apr 5, 2010 #7348 of 9367
    b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    only if you have an HD or S3, and put it in another slot. Each time it gets put into a new slot, it changes. Then put it back in the first slot and it'll be different. Once I had to do that because the ID was already taken.

    It calculates it when it's put into a new slot.
     
  9. Apr 5, 2010 #7349 of 9367
    cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    Ok, I never tested that. Makes some sense.
     
  10. Apr 5, 2010 #7350 of 9367
    b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    there are other static numbers, like the serial number and I think the Cablecard ID. But the HOST ID is volitle.
     
  11. Apr 5, 2010 #7351 of 9367
    Ron C

    Ron C New Member

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    Feb 14, 2010
    Thanks for your replies. I think the problem is at the tech's end. One guy put in the wrong number the first time around. The secound tech "fixed" that error but the card still didn't activate. He'll be back tomorrow for another go around with another card.
    PS..I had the channel lineup set up prior and was getting terrific OTA reception.
     
  12. Apr 6, 2010 #7352 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    You're missing the point here...

    I have (2) Series 3's with (2) S-Cards in each DVR (up and running for two years now)

    I now have a TiVo Premiere that REQUIRES an M-Card.

    Comcast is telling me they have no M-Cards when I know that is not true. THEY are REQUIRED to have them available for people who NEED them. PERIOD, END OF STORY!!!
     
  13. Apr 6, 2010 #7353 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    Got a call from Comcast a few minutes ago from the email that I sent to We_Can_Help@cable.comcast.com. They do in fact have M-Cards and will have one for me on Thursday April 8th for the second attempt at the install.
     
  14. Apr 6, 2010 #7354 of 9367
    Atomic Taco

    Atomic Taco Member

    118
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    Jan 27, 2005
    Seattle
    Oh, I didn't know that. Your argument makes a lot more sense now. Keep us posted.
     
  15. Apr 6, 2010 #7355 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    Now that I have Comcast coming with an M-Card for my Premiere, would there be any benefit to having them replace my (4) S-Cards with (2) M-Cards in my (2) Series 3's while the tech is here?

    I don't think so but wanted to check.
     
  16. Apr 6, 2010 #7356 of 9367
    cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    Series 3's or Series 3 HDs aka TivoHDs?

    If the former, you can't. If the latter, and if you are incurring per-card fees, you'll save a small amount of change. No real technical benefit other than removing 2 potential points of future hardware failure.
     
  17. Apr 6, 2010 #7357 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    Series 3's. So those only work with S-Cards? I did not know that.
     
  18. Apr 6, 2010 #7358 of 9367
    cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    I believe the ability to leverage the multistream capabilities of an M-Card is unique to the TivoHD and Premiere.

    That said, if I understand correctly, the Series 3 will accept M-Cards, but will treat them as S-Cards so you wind up needing 2 of them anyway. Don't quote me on that though, think I read it somewhere here in the forum.
     
  19. Apr 6, 2010 #7359 of 9367
    b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    this is true. you can use M-cards, but there's no point unless that's all you have. Still need two, in S3.
     
  20. Apr 7, 2010 #7360 of 9367
    GIJoeHole

    GIJoeHole New Member

    2
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    Apr 6, 2010
    I bought a new TiVo premiere and have Comcast in Puyallup, WA

    I had a few points I just wanted to share.

    • My first Two M cards were bad, but nobody at Comcast had any confidence with TiVo so it took a long time to diagnose
    • The easiest troubleshooting step after pairing is to go to the conditional access screen and look for the line that says "Con: Yes EBCP: Yes Val: V 0x06"
    • If the Val: is not followed by a V it isn't working. It will look like Val: 0x00. Don't let them tell you different, get a new card!
    • There will be more lines on the conditional access screen after the channel list are updated

    The step by step process that should work is:
    1. Insert cable card
    2. Go to the CableCARD options (for installers)
    3. Go to the CableCARD menu
    4. Go to CableCARD pairing screen
    5. The installer will need to tell the 'operator' (for lack of a better term) the cablecard ID, host ID, Data, and card S/N
    6. The operator 'hits' the device twice (whatever that means)
    7. After a few minutes the conditional access screen should show the VAL: V 0xXX described above
    8. You should be all set after that

    Also my Harmony 890 seemed to lock up the TiVo premeire until I manually learned every button. So far so good since then.

    I will feel good if this post saves 1 person the hours I wasted arguing with uncertain Comcast installers. I went through 3 techs and three cards to get one that worked and it worked the first time as described above with the working card. The tech was in and out in 10 minutes after returning with a valid M card.
     

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