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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Apr 4, 2010 #7321 of 9367
    riekl

    riekl New Member

    340
    0
    Jan 29, 2001
    In the 3 hours the tech was working on it did he call dispatch to have them sync the card ? Additional if you aren't seeing a cablecard association, you have a bad card. My guess is the tech brought a S card which will not even be recognized by a premier.

     
  2. Apr 4, 2010 #7322 of 9367
    gothaggis

    gothaggis New Member

    82
    0
    Mar 3, 2010
    it's an M-card for sure (says so on it), he brought 2 brand new ones, just in case one was bad (he said he hasn't seen any new bad cards in awhile..he had just come from a successful premiere setup).

    Yeah, he was on the phone with activation (well, in my city they require them to text everything to save on phone charges...so stupid but at least they can verify the numbers are entered correctly). They sent the 'hit' over the line..and the people on the other end (not the tech at my house) said everything looked good on their end.
     
  3. Apr 4, 2010 #7323 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    So are they sending another tech out? Sounds like everything is fine with your TiVo, just the card you have never got the activation signal. Did the tech work for Comcast or was he a contractor? Contractors are very bad at leaving without finishing the job.
     
  4. Apr 4, 2010 #7324 of 9367
    gothaggis

    gothaggis New Member

    82
    0
    Mar 3, 2010
    he worked for comcast. he was sent out because i had a bad experience the day before with a tech not showing up at all, and the local office flat out telling me a lie that he was running a bit late and had to turn around and get some m-cards because he only had 'bad' ones. 3 hours after scheduled call, still no call from comcast....

    anyway, he told me to wait until monday because the good IT techs at the office won't be in until then (have the weekends off) - that the people in on the weekends don't know what they are doing half the time and don't have much experience with cable cards. he left the cable card with me and should be contacting me tomorrow. I just don't want to have to take off of work yet again.
     
  5. Apr 5, 2010 #7325 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    Anyone have a number at Comcast that I can call about M Cards for my area? From what I was told Comcast does not want to "buy" Scientific Atlanta M-cards because they use Motorola. I live in an area that Comcast took over from Adelphia. I can only get S Cards of which I have 4 already for my two series 3 boxes. I am being told that I can't get an M Card becasue they "simply do not have them" and "will not be buying any" and "they don't work in your area anyway" I say BS, if an S Card works, why would an M Card not work as well??? I am about to call Comcast and tell them I am canceling my service if they don't provide me with an M card. But I don't think they will really care. If I could speak to someone at Comcast that actully knows what they are talking about I might have better luck.
     
  6. Apr 5, 2010 #7326 of 9367
    cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Email all that backstory to We_Can_Help@cable.comcast.com.
     
  7. Apr 5, 2010 #7327 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    Contact the Comcast Cares group.

    We_Can_Help@cable.comcast.com
    https://twitter.com/comcastcares
     
  8. Apr 5, 2010 #7328 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
  9. Apr 5, 2010 #7329 of 9367
    dswallow

    dswallow Save the ModeratŠ¾r TCF Club

    50,975
    31
    Dec 3, 2000
    Long...
    Send an email with details.
     
  10. Apr 5, 2010 #7330 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    Just did, will see how it goes.
     
  11. Apr 5, 2010 #7331 of 9367
    Mystii

    Mystii New Member

    2
    0
    Mar 7, 2008
    Chicago, IL
    I've contacted them via Twitter a couple of times and have been very pleased with the response I've gotten. They are trying to make things work a bit better.

    We have a lot of Comcast services, so I tend to get very gripy when things don't go right. When Customer Service gives me non-answers, as they often do, I send a tweet out and really have been happy with the response.

    When you tweet, do you direct it to Frank or someone in the comcast cares group or do you try just sending it out?

    I currently have a Tivo Series 3 HD (working beautifully and even the install went very well) and a Series II not dual tuning well since they started the whole digital thing. That's annoying but I guess it's going to force us to upgrade this other TV to HD and change out the Tivo too *sigh*
     
  12. Apr 5, 2010 #7332 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    Sent it to the general Twitter account. Was contacted by ComcastGeorge, ComcastBill & ComcastBonnie, and none of them ever gave me any help.

    UPDATE: I just got an email back from Comcast City Desk [City_Desk@cable.comcast.com] asking me for account information.
     
  13. Apr 5, 2010 #7333 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    All three are valid reasons. If #1 and #2 are actually true, I don't know what you expect to gain by threatening to cancel your service. If they don't have one to give you, they're not going to give you one.

    Also, it's possible that Adelphia's headend equipment can't talk to Moto's M-Cards. I don't know enough about cable equipment to know if this is true or not. You should probably search around here and over at AVS to see.
     
  14. Apr 5, 2010 #7334 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    Well, the FCC will tell you that they HAVE to provide the M-Card. I pay Comcast enough money each month for them to do whatever it takes to retain me as a customer.

    Now, if they do that remains to be seen.

    I understand that the Motorola M-Card will not work due to head-end compatibility, but Scientific Atlanta does make M-Cards and Comcast SHOULD provide them to customers that need them.
     
  15. Apr 5, 2010 #7335 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Source? If that's true then they need to lower my rates in order to retain me.
     
  16. Apr 5, 2010 #7336 of 9367
    tazzmission

    tazzmission Member

    562
    2
    Oct 15, 2002
    North...
    Comcast has lowered my rates several times to retain me. Just call and ask. I moved to satellite a few times to get better pricing. Came back to Comcast because DirecTV stopped using TiVo.

    I know there is a new DirecTiVo coming and I am very interested to see it.

    The FCC does require cable companies to provide both S & M-Cards if that is what the customer requires to use the equipment they choose.
     
  17. Apr 5, 2010 #7337 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    You stated you have 2 S-Cards in your TiVos now, so your equipment does not require M-Cards, so they are not required to provide them.
    I don't think this is something the retentions department can help with. They pretty much only do billing.
     
  18. Apr 5, 2010 #7338 of 9367
    Ron C

    Ron C New Member

    7
    0
    Feb 14, 2010
    I just had a comcast installer here for an M-card install for my new Premiere. He had a Motorola M card. He had some communication problems with the office and finally got someone who knew what he was doing (supposedly). The installer left after an hour and 2 hours later, the card still did not have the channel line-up downloaded. I called him and he will return tomorrow with 2 cards and will try the install again. I live in Fall River, MA. Is there a problem with the Motorola card being compatible with TIVO.
     
  19. Apr 5, 2010 #7339 of 9367
    Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Nope, it should work fine, as myself and hundreds (thousands?) of others use Moto M-Cards with their TiVo DVRs.

    Was your TiVo able to tune to all of the channels you pay for? If so, then the card is working fine and you probably don't have the correct lineup selected on the TiVo. TiVo Central --> Messages and Settings --> Settings --> Channels --> Channel List. If that's not your lineup, press Enter. It might not be a bad idea to run through this again (if you're receiving channels correctly) because it will force the TiVo to load the most current lineup and guide information.
     
  20. Apr 5, 2010 #7340 of 9367
    drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    If he was an experienced INSTALLER he would have come with more
    than one M-Card - the M-Cards are better than the old S-card but not
    by that much.

    If you read the manual and TiVo website instructions, you should have
    your TiVo up and running days ahead of any Cable Card Install.
     

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