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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    If you are talking about routine addition of channels, what a68oliver said. If you are talking about the World Of More rollout landing in your area, you may need to change your channel lineup manually. We've had to do that in Atlanta.
     
  2. Dubfire

    Dubfire New Member

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    Mar 22, 2010
    Just got off the phone with Comcast and to my surprise they want to charge me 16.95 a month for the M-Card and 39.95 to install it. When I asked why - the rep told me it was considered an upgrade hence the 39.95 fee for the truckroll. I asked why the monthly fee when the website says that the 1st cable card is free and she advised because I'm a triple play customer - she could drop it down to $10. I get the sense I'm being ripped off.

    I live in WPB, FLorida.
     
  3. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    You *are* getting ripped off - at least for the monthly fee. Don't know about that truck roll/"upgrade" bit. May vary by locality. I'd still pitch a minor fit over it, though, if someone tried to run that on me.

    Three options: (a) call back and talk to someone with a clue, (b) try talking to someone online via the website, or (c) email We_Can_Help@cable.comcast.com.

    Personally, I'd recommend (c). They're going to know more and will be more interested in helping you.
     
  4. Dubfire

    Dubfire New Member

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    Mar 22, 2010
    I emailed we can help and got a reply in less than 5 mins. Thanks.
     
  5. cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    Awesome! :up:
     
  6. jtreid

    jtreid New Member

    320
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    Jan 12, 2006
    Reading, PA
    I had the same exact problem and I had a tech come out and tell me the CSRs work from a flowchart and when they hear cable card they flip to the section in their book and go down a list. He said in the future that would not be necessary assuming everything is entered correctly. He said just tell them to "Give the card a maintenance hit followed by a refresh. That's all they need to do."

    That's what he did and it took 2 minutes for all my HD to show up.

    Good luck.
     
  7. jtreid

    jtreid New Member

    320
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    Jan 12, 2006
    Reading, PA
    Remember, if you are adding the mcard to your account, you will pay an additional outlet fee and with that fee comes the one free card. Depending on what features you have, that charge can vary. Perhaps the $16.95 is just the additional outlet fee.
     
  8. LoneWolf15

    LoneWolf15 Jedi Pirate Ninja

    105
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    Mar 20, 2010
    The Mitten...
    Hey guys (and gals), a question--

    What is the minimum Comcast digital package to qualify for a single M-type Cablecard? I'm getting conflicting information, and I'm suspicious that it's just reps trying to upsell me. I'm only planning on getting Digital Economy or Digital Starter, but the rep I spoke with was telling me I'd need to get the 150-channel (I believe Preferred) package, which I think is garbage.

    Our household would be defined as single-outlet. I have one TV, I currently have Comcast internet and their ultra-basic (analog) cable, but my Tivo PXL is on the way, so I need to figure this out.
     
  9. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Suggest you email the folks at We_Can_Help@cable.comcast.com to find out. That said, Comcast is in the process of killing off analog feeds for everything but the basic channel lineup - they already have in many areas, including mine - and in that situation, *any* digital package effectively requires a CableCARD.
     
  10. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

    1,714
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    May 25, 2006
    Parts...
    I guess it all depends on what's available in your area. Have you looked at comcast.com and checked what packages are available for you? As far as I know, you should be able to get a card without subscribing to any of them if you tell them you need it for the local channels. The most you should have to upgrade to would be the lowest digital tier. Notice I said should. It may be that the rules in your area are different than other areas.
     
  11. pl1

    pl1 Active Member

    1,256
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    Jan 17, 2007
    MA
    I have Digital Starter which includes one cableCARD and the price is a couple of dollars cheaper than the normal Digital Stater rate which includes a cable box (the savings there is the lower cost of the cableCARD.) I believe you must have at least Digital Starter to have the cableCARD included in the package. Anything less, and I believe the cableCARD S/B $1.50/mo. But, like everything Comcastic, YMMV based on where you live.
     
  12. LoneWolf15

    LoneWolf15 Jedi Pirate Ninja

    105
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    Mar 20, 2010
    The Mitten...
    After the first experience I had with Comcast today, it appears the first CSR lied, or at the least, gave me misleading information. She had told me I needed to upgrade to the 150 channel package to get a Cablecard (I believe that'd be the Digital Preferred, one above the Starter package..

    I made a second call this afternoon, and rather than requesting a Cablecard, I asked the CSR which digital packages were offered, and how they differed. She was straightforward with me, and listed each package, the monthly fee, and the number of channels. I asked some pricing questions, and she answered them, at which point I decided to go with the base Digital Economy (below Starter) package, and then mentioned I'd need a multistream Cablecard. She looked the plan up to make sure it would qualify for one (she thought I might need to go up to Digital Starter), and it did. She didn't quote me any extra fees, so I believe I'm good there, though I don't know if they'll bill me for the truck roll (required in my area).

    I dropped my internet speed to the 12Mbps down/6Mbps up tier instead of the 16Mbps down/8Mbps up tier I had, and in the end, I'm only paying $4 more per month. The truck is supposed to be here Friday afternoon, the day after my Tivo arrives, so I think I'm good. There are some good Comcast employees; my second CSR was very helpful, honest, and didn't try to upsell me on the phone package like the first one did even when she knew I already wasn't very happy. I just wish that Comcast was more consistent across the board.
     
  13. jonbatlanta

    jonbatlanta New Member

    1
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    Sep 22, 2007
    Burbank, CA
    Sunday, I was able to pick up a Premiere XL at Best Buy here in Atlanta. Since I was upgrading from a TiVo HD with expander, I just took the card out of my HD and moved it to the Premiere.

    After my first call to Comcast, I was receiving everything except my premium channels. Four more phone calls and 3 hours later (plus an hour on web chat), I finally gave up and scheduled a truck roll, despite my trying to tell the 4 reps I talked to that all the tech would do is show up and make a phone call, I knew what I was talking about, and if they would just direct me to the right person it would save me time and the inconvenience of taking off work, and save them money, a win-win.

    The tech came out today, and just as I thought, he pulled up the CableCard screen (luckily he was very familiar with TiVos), made a 2 minute phone call to give whoever was on the other end my new host number, and within less than a minute I had my HBO and Showtime back. He gave me his phone number so I could call him personally if I ever had another issue with the card, and said he would call the right person and get it fixed.

    It's incredibly frustrating to be so inconvenienced for something that took the tech all of 2 minutes, and could have easily been taken care of via the phone with the right person. Optimistic, I know, but I hope Comcast figures out there are better and easier ways of handling the CableCards.
     
  14. jmpage2

    jmpage2 New Member

    1,951
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    Jan 20, 2004
    It is super frustrating. All Comcast has to do to fix this is set up a simple web screen through the accounts section of their website that will show you the Cable Cards on your account and let you pair them to a different device.

    If you swap a box out, etc, you could just go there and update it yourself and they wouldn't have to do anything. It would probably save them quite a bit of coin.
     
  15. Atomic Taco

    Atomic Taco Member

    118
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    Jan 27, 2005
    Seattle
    As others mentioned, areas vary, but I have a card on limited cable (many reps will try and tell you that this is an analog package but it is not). I get everything except the Discovery Channel in HD. It's $12.55 a month and there is no charge for a CableCARD. Comcast should not charge you for a card regardless of what package you have, because their own FAQ states that one card is included in each outlet fee.
     
  16. Atomic Taco

    Atomic Taco Member

    118
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    Jan 27, 2005
    Seattle
    It's not quite that simple. The database that contains authorizations might be in a format that's not easy to interface with a webserver, and likely there are hundreds or thousands of databases across the country at each headend.
    If I was a cable operator, I wouldn't want my customers randomly throwing equipment on my system. I'd want to know what they're doing with it and where the equipment came from first.

    Yes, Comcast is big and evil, and yes, they make us jump through hoops that seem inconvenient for customers. But remember, they're running a business, and last I checked it was profitable so they must be doing something right.
     
  17. LoneWolf15

    LoneWolf15 Jedi Pirate Ninja

    105
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    Mar 20, 2010
    The Mitten...
    Yes. They're doing something right by getting exclusive franchise agreements with municipalities, cities, and states, so they can make money as the exclusive cable provider. Their only competition within an area is with satellite (Dish Network, DirecTV), and maybe if you're a really lucky user, Verizon FiOS (very limited markets) or AT&T U-Verse (also limited markets, I've waited two years for them to be available in my area of my city, still waiting).

    If multiple cablecos were allowed to compete in the same market, I guarantee you that between Comcast, Time/Warner, Adelphia, Charter, and whoever else wanted to enter the fray, someone would become far more streamlined and efficient, their customer service would get better, and pricing between competitors would drop. And whoever did not wouldn't be there very long.
     
  18. slowbiscuit

    slowbiscuit FUBAR

    3,507
    19
    Sep 19, 2006
    In the ATL
    There should be no exclusive cable franchise agreements. Any cable provider can come in and offer service, but none do of course because of the high barriers to entry.

    Some areas do have competing cable providers today, you know.
     
  19. Apr 1, 2010 #7319 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    There actually are no municipalities that have exclusive cable franchise agreements in force. The 1992 Cable Act essentially declared all such arrangements null and void. For all intents and purposes, such restrictions simply don't exist.
     
  20. Apr 4, 2010 #7320 of 9367
    gothaggis

    gothaggis New Member

    82
    0
    Mar 3, 2010
    I have a new TiVO Premiere and the tech failed to get it to work yesterday...was out here for 3 hours.

    I've been following this guide: http://support.tivo.com/app/answers...heckingtheOOBorFDCconnectiontothecableheadend

    looks like the connection to the cable headend is fine - if i check the network setup screen, the value of 'messages' increases when i exit and come back to it.

    Additionally, when I go to the DVR Diagnostic menu, it shows Signal Lock: Yes. I am asusming this means the same thing as OOB Signal Lock. Also on this page it says "CableCARD Association: None" - should that be something different?

    However, when I look at the "Conditional Access" menu, it looks different than the one TiVO has on their site for my Motorola M-CARD (https://docs.google.com/viewer?url=...om/euf/assets/files/Moto_MCARD_Activ_auth.pdf)

    Mine only has 3 lines...it displays the Unit Address

    Encryption is set to DES
    Con:No EBCP:Yes Val:? 0x00

    According to that TiVO page, it seems that Con should be set to Yes and this page should also possibly display more information. Since it appears the DVR is communicating over OOB, TiVO suggests that the card is not activated...which goes back to probably incorrect setup of my account or something along those lines. Any other ideas?
     

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