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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. RayChuang88

    RayChuang88 Active Member

    1,927
    3
    Sep 5, 2002
    Sacramento,...
    Well, my TiVo HD XL DVR is now running with all the cable channels in my Digital Basic package. :up:

    Things seem to be working fine, and picture quality on the HD channels I have are quite good.
     
  2. skyline987

    skyline987 New Member

    12
    0
    Dec 17, 2006
    Well my experience with my Series 3 was good after the 2nd truck roll. The first tech only installed one card in each box due to an error on the work order. The second tech they sent was their "CableCard Expert" because he used to own a TiVo. He had to call his supervisor to see if it was ok to use 2 m-cards in the same box.

    Right now I just received my replacement TiVo and i was going to try to get the phone number for CC activation from the online chat as suggested but after the first session I had I think im going to just shoot an email over to the We_Can_Help email address
     
  3. robmfielding

    robmfielding New Member

    13
    0
    Feb 21, 2007
    Can I move my cablecard m-card from my old Tivo HD to my new Tivo Premiere with no problems? Or is it paired to some unique id in my Tivo HD?
     
  4. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    It's paired to a unique ID. Doesn't mean you can't move it, just means you're going to need Comcast's help to do so.
     
  5. robmfielding

    robmfielding New Member

    13
    0
    Feb 21, 2007
    Okay, thanks, I'll need a new card anyway, I just wanted to know if I could get the premiere up and running as soon as I get it.
     
  6. wighty

    wighty Wighty

    6
    0
    Nov 17, 2009
    Bridgeton, NJ
    Actually, I did something very similar about a year ago without any need to involve Comcast.

    I moved my m-card from my HDTV slot to my new TiVo HD unit and completed the setup process without any problems. The setup has been working fine ever since...
     
  7. pl1

    pl1 Active Member

    1,256
    0
    Jan 17, 2007
    MA
    Has anyone else received a letter regarding an increase in rates for the New England region? The letter says that the rate (in my town) is going from $60.15 to $62.45 for Digital Starter effective April 24th. We just had a rate increase in February as well.

    The reason I'm asking is that I'm wondering if this has to do with the fact that I took Comcast up on getting a free digital adapter (which I have no use for at all, but thought I might as well take for free, and if so, I should just return it). Or, is everyone getting another increase in 2 months. They just never seem to stop raising their rates.
     
  8. skyline987

    skyline987 New Member

    12
    0
    Dec 17, 2006
    I'm actually in the process of switching boxes now. I didn't get any help from the phone support but I sent an email to we_can_help @ cable.comcast.com and got a response in 15 min asking for a phone number to call me at.
     
  9. b_scott

    b_scott TiVo Fan

    1,536
    0
    Nov 27, 2006
    chicago, il
    many times it works fine. If you have premium movie channels, you may need to re-pair though.
     
  10. kurtster

    kurtster New Member

    22
    0
    Jan 29, 2007
    Well the tech came to the house and as I suspected, he didn't do anything I couldn't have done. He read the same numbers to someone on the phone that I did but they did it for him and not for me. I think it blows that Comcast involves a technician and wastes customer time arranging a service call for something that is 100% user serviceable. What a waste of time and resources.

    Now that the whole house is moved from FIOS to Comcast, I'm pretty impressed. They've saved me $1700 over two years by switching.
     
  11. rxcats

    rxcats New Member

    8
    0
    May 24, 2009
    I just upgraded my Limited Basic to Digital Economy with HD today and had an M-card installed in my TiVO. Here in San Francisco, they will not give you an M-card to install yourself so someone has to come to your home to do it.

    The Limited Basic had gone up to $21.29/month in my area and Digital Economy (a new tier) was only $29.95/month. This is not a promotional offer, so I don't have to worry about it doubling in 6 months. The addition of HD is $7.00/month.

    My problem is that I am not getting all of the HD channels I should be getting. I first tried Comcast chat which was USELESS. I then called Comcast and the representitive said that it should be working based on her end. They do have me down as Digital Economy AND HD. She tried to resend some signal to the M-card but to no avail. She had me check several channels that she is certain I should be getting, but they are not coming through. I rebooted my TiVO and did the channel search thing where it looks for available channels 2 times. I am getting more channels than I thought I would (Comcast did not know what the exact line-up would be with this new tier), but the only HD channels I am getting are the regular network stations which I am also able to get OTC from Sutro Tower anyway. The HD channels I SHOULD be getting show up on the channel list on TiVO and show 100% signal, but the screen is grey.

    Anyone have similar issues? Any ideas?
     
  12. cjv2

    cjv2 New Member

    290
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    Dec 15, 2009
    Atlanta, GA
    Suggest you start here: TiVo Support page on CableCARD troubleshooting

    Ten to one your card is not properly paired. But the article will help you figure that out.
     
  13. rxcats

    rxcats New Member

    8
    0
    May 24, 2009
    Thanks for the info. I indeed found the problem. The Conditional Access screen has an error. It reads Auth:MP when it should be Auth:S. Troubleshooting says this means a message that is supposed to be in the activation stream coming from the headend is missing. I am not sure what this means, but at least it is an explanation. The troubleshooting guide says this is an issue I must contact the cable provider (Comcast) about.
     
  14. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Yep.

    If you're getting nowhere with the locals/phone, drop an email to We_Can_Help@cable.comcast.com. That's a national escalation point and they deal with folks who are having CableCARD setup/activation issues quite well, even when they still have to pull the locals back in to get it right.
     
  15. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    Channels you are not supposed to get will also show up on the channel list and you can measure their signal strength.

    I would be absolutely certain about what channels are in the Digital Economy Tier.

    BTW, once you installed cablecards, I thought it disabled the channel search function for cable channels. OTA channels are still searchable. Something doesn't sound right here.
     
  16. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    As I recall, the last time I did a channel search there was an option for cable still sitting there (and I had two S-Cards at the time). But I didn't actually tell the Tivo to try it for cable, so don't know what would have happened.
     
  17. skyline987

    skyline987 New Member

    12
    0
    Dec 17, 2006
    The options still there but if you select it it tells you its only for use with OTA and regular cable and not cablecards/digital
     
  18. rxcats

    rxcats New Member

    8
    0
    May 24, 2009
    The frustration continues. Today I called the Comcast technical support again and got a different technician. He didn't verify who I was or anything, but told me I only get basic network HD on that tier (Digital Economy). He did not instill confidence. If what he says is true, I will immediately downgrade back to Limited Basic without HD. I have an M-card now so I suppose I should be able to get network HD through cable anyway and if not I can get them OTA. I sent the following to the we-can-help email given (thanks).

    Hello,

    I had an M-CABLEcard installed and upgraded to Digital Economy with HD (from Basic Limited) yesterday. I am getting all of the Digital Economy channels I believe I am supposed to get, however the only HD channels I am getting are the network stations I would get anyway OTA from Sutro Tower. These channels also showed up when I had regular Basic Limited (without adding HD), but they did not show up on the TiVO programing guide at that time since I didn't have an M-card.

    Yesterday I called Comcast and was told I should be getting more channels than that with Digital Economy/HD; she had me check several stations including 738 (USA-HD); she stated that on her end, that should be coming through. The service technician then tried to send some signal to the M-card remotely; that didn't do anything either. I was then told to reboot my TiVO; I have rebooted it twice now and scanned channels twice. The situation is still exactly the same. I get the programing information and TiVO says I am getting 100% signal, but I get only a grey screen just like I would get on an unsubscribed station like HBO.

    I called Comcast again today and the person (different person today) said I am only entitled to get the regular network HD stations on Digital Economy. I don't know what happened between today and yesterday that suddenly I am entitled to no extra HD stations when paying an extra $7.00/month for them. The person today did not ask for any information to verify my account, etc so I am not sure he really looked into it properly.

    Today I tried to find out what I could on a TiVO trouble shooting forum. I believe I found the problem. The Conditional Access screen on my TiVO looks like the one below, but mine says AUTH:MP instead of AUTH:S. According to this troubleshooting guide, "means that a message that is supposed to be in the activation stream coming from the headend is missing."

    Please help me get to the bottom of this before I get so frustrated that I just cancel the whole thing.

    Thank you,

    XX

    I don't know how to attach the image of the Conditional Access screen to this post, but I was able to email it.
     
  19. actorguy1

    actorguy1 New Member

    4
    0
    May 6, 2008
    Comcast just added new HD channels last Wednesday and Tivo has still not updated programming information for the new channels. What kind of time frame should I expect? Thanks
     
  20. a68oliver

    a68oliver Member

    431
    0
    Jul 15, 2000
    Crawfordsvil...
    You should expect last Wednesday.

    Considering that Nat Geo Wild launched on Monday and my Tivo updated the channel list on Monday to include it, it should have already updated. My Tivo usually gets updates for new channels on the day of the addition.

    You have waited long enough so it is time that you report the problem. You can report the missing channels on the Tivo Report a Lineup Issue form at http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html You may also want to check to see if the channel is listed at http://www.zap2it.com/

    Zap2it is run by Tribuned Media, the Tivo program data provider.
     

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