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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. RayChuang88

    RayChuang88 Active Member

    1,927
    3
    Sep 5, 2002
    Sacramento,...
    In short, should I consider setting up the TiVo HD XL box the same time the Comcast technician installs and configures the mCard CableCARD so I can get all the appropriate channels on the Digital Starter package from the "get go"? :confused:
     
  2. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Run guided setup now. It takes forever (by forever I mean about 15 minutes for it to download and process guide data, which for some odd reason cannot be done in the background like it usually does). When it asks if you're using cable cards, there's an option that tells it you don't have them yet but will have them later.
     
  3. ayman86

    ayman86 New Member

    24
    0
    Mar 10, 2010
    Chicago, IL
    I just picked up my mCard without hassle. quick and easy. ill probably configure it later tonight or tomorrow

    edit: chicago, il
     
  4. jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    Knowing what city and state you are located in would go a long way towards understanding the significance of being able to pick up your own Cablecard.
     
  5. HazelW

    HazelW Member

    284
    0
    Dec 6, 2007
    No. Va
    If everything goes right yo should get all the channels you are paying for. check the premium channels if you subscribe to them. Be sure to do and update and run guided setup before the tech comes.

    As far as cost it seems to vary from system to system. Usually the first cable-card is free and others are a nominal amount. Also expect to pay and "additional outlet fee" for around $8-9.
     
  6. ayman86

    ayman86 New Member

    24
    0
    Mar 10, 2010
    Chicago, IL
    sorry about that. i added the info and added it to my profile
     
  7. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

    1,714
    0
    May 25, 2006
    Parts...
    Thanks HazelW. I don't sub to any premiums so that's one thing less to mess with. I've owned the HD for a year or so the it was already setup with analog cable and OTA digital.

    My cableCARD (M card) was installed yesterday and everything is fine. Since it is a M card on my only digital outlet, I shouldn't get charged for an extra outlet fee. At least as far as I am concerned. I'll wait for my next bill to see if they've charged me.

    Thanks all for your help.
     
  8. RayChuang88

    RayChuang88 Active Member

    1,927
    3
    Sep 5, 2002
    Sacramento,...
    Thanks for the information but since the Comcast service technician is coming out early next week I'll set up the TiVo HD XL "from the get go" to get all the channels in the Digital Starter Package, including the HD channels. Comcast told me once they activate more HD channels once the digital transition is complete, the TiVo box during its automated update through the Internet it should find the new channels when they are activated in mid April 2010. :)
     
  9. ac3dd

    ac3dd New Member

    178
    0
    Mar 2, 2002
    I've been informed that Comcast in my area will soon be converting the channels 69 and under to digital and I need to either rent a cable box or use a digital adapter (which will be provided for free). But is that required for a TiVo S3 with CableCards? The CableCards in the TiVo will be able to process the lower-numbered channels digitally without any separate box involved, right?

    Yes, I tried the search function and didn't find the answer, and yes I talked to them on the phone and they didn't know what I was talking about.
     
  10. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    The CableCARDs are all you need. Have been though similar conversion here.
     
  11. RayChuang88

    RayChuang88 Active Member

    1,927
    3
    Sep 5, 2002
    Sacramento,...
    In fact, Comcast techs in my area WANT people to use either the Comcast supplied DVR or the TiVo HD or TiVo Premiere DVR with mCard CableCARD if you want to record shows after the digital transition, mostly because it can "see" all the digital channels.
     
  12. ac3dd

    ac3dd New Member

    178
    0
    Mar 2, 2002
    That's good to know. I'd probably drop cable service and stick to OTA if the TiVo couldn't continue to record those channels because of a need for that adapter box.
     
  13. twshelton@hrtool

    twshelton@hrtool Thomas

    2
    0
    Dec 5, 2006
    Atlanta, GA
    After being told by the guys on the web (Chat Now) that I could go to my local office and pick up a card (he gave me the local address), I drive 30 min to the office for them to be rude, and then schedule a trip out the next day. I requested the guy call when he's headed my way and he does.

    The card is installed on Wednesday, 3/17 and the installer says I should be good in 3-4 hours. I go back to work and then when I come home still no channels. Call the support number and after one support rep connects me to Tivo for assistance (she then immediately hangs up) only for Tivo to tell me the card is bad so I have to call back and explain myself again to another rep that schedules another technician to come out.

    I ask again to be called before they come and no call this time, thankfully I was home. They brought a new card, called the cable card "specialist" and assured me that everything looked good on their end but there were 2,000 devices in the queue to be processed before my card so it would take a while.

    Fast forward 36 hours and I still have no channels on my Tivo Series 3 HD.

    So we called to verify the 2 cards on 5 different occassions and I still have no connection. Anyone with similar problems or suggestions?
     
  14. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Here in Atlanta there is pretty much no way to get CableCARD issues resolved over the phone. The reps don't have access to the systems that will allow them to enter or update/correct data about your Tivo, aside from being generally clueless about CableCARDs, and while the supervisors have access, they are generally clueless about it as well. That whole "devices in the queue/will take a while" is standard runaround and in my case, I didn't have things set up properly for over 2 years as a result. It takes about 5 minutes for things to work when done properly. Not 3-4 hours.

    About the only thing from what you describe that I did *not* run into was being told that I could go get the CableCARD myself. It surprises me that someone told you that, because usually their comment on the phone about such a thing in Atlanta is something akin to "hell no."

    Short answer to your question: Email what you posted here pretty much verbatim to the folks at We_Can_Help@cable.comcast.com. Include, in the email, the serial number of your CableCARD(s), the Host ID(s), Unit ID(s), and Data(s) details from your Tivo.

    Good luck.
     
  15. b_scott

    b_scott TiVo Fan

    1,541
    0
    Nov 27, 2006
    chicago, il
    any installer that says "just wait a few hours" is talking BS. The channels should work immediately. All they do is put in the code to pair it, and then it will contact your card and tell it what channels you get. Do NOT let them leave without your channels showing up.
     
  16. RayChuang88

    RayChuang88 Active Member

    1,927
    3
    Sep 5, 2002
    Sacramento,...
    This is why I'm paying Comcast US$17 to have their tech come out and actually install and configure the mCard CableCARD on my new TiVo HD XL box. They actually recommend doing this because the tech can fix signal problems on the cable line before getting the TiVo with CableCARD up and running. :)
     
  17. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Out here in Atlanta, they "can" but they generally "don't" ;)
     
  18. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Really, I'd do it now. The tech is not going to be happy waiting for you to boot the TiVo, input your zip code, etc.
     
  19. cjv2

    cjv2 New Member

    290
    0
    Dec 15, 2009
    Atlanta, GA
    Ditto that.

    RayChuang88, the initial download of guide data and population of the channel list alone is going to burn 30 minutes of sit-around-and-do-nothing. Best to get all of Guided Setup done before the tech gets there. He/she will appreciate it, and you won't have to worry about them pulling a "well I can't just sit here gotta go should be fine if not call the 800 number seeya."
     
  20. Atomic Taco

    Atomic Taco Member

    118
    0
    Jan 27, 2005
    Seattle
    Just got off the phone with Comcast; I called up the main number, punched in my phone number and was told I have an upcoming appointment. After hearing the date, I pressed 2 to "cancel my appointment", got transferred to a rep and told her I wanted to cancel. She asked why, and I said that I was already receiving all the channels I needed. Couple of keystrokes and all was done. Total call time: 2 minutes 22 seconds. She never told me I needed to return the card, so I'm good to go!

    So it looks like the Digital Cable "upgrade" method is still alive and well in Seattle.
     

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