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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. b_scott

    b_scott TiVo Fan

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    Nov 27, 2006
    chicago, il
    fyi Taco, in the future, or if you haven't gotten the truck yet, just put the card in slot 2, let it pair, then take it out and put it back in slot 1. It will get a new unique ID and should work. That's what I had to do - it calculates a new one every time a card is inserted.
     
  2. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    Just did that, and now it says "Information not available" regardless of which slot it's in.
     
  3. b_scott

    b_scott TiVo Fan

    1,535
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    Nov 27, 2006
    chicago, il
    they might need to hit your box while you're doing it, on the phone. It also may take a few minutes.
     
  4. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    Should have someone here within 2 hours, but if issues persist I'll have the tech try that. I actually want the tech to come out: hopefully he can give me a M card.
     
  5. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    By unique ID, are you talking about the Host ID? Turns out the problem I'm having is that the card can't be activated because the Host ID is on someone else's account or is somehow duplicate. I tried that, although it never paired in slot 2, and I'm back in 1 right now with the same Host ID. The tech is outside waiting for the addressability office to call him back.
     
  6. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

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    May 25, 2006
    Parts...
    I've browsed this thread a bit but haven't taken the time to read all 240+ pages. So if I am asking a question that has already been answered, please point me toward the light.

    I have a tech coming out tomorrow to install a (hopefully) M card in my TiVoHD. I've never used cablecards before. I was hoping for a little insight as to how things should go. I assume that I'll know if things are going bad. No channels, error messages, the tech standing there scratching his head...

    What should I expect to see if everything goes right? ie, what messages should the tivo display if everything went as it should?

    The lady at the local Comcast office also told me that there will be a charge for the card regardless of having one or two cards because it will be used for the HD service. Does anyone else know about such a charge? Is that what they are calling the High Definition (HD) equipment rental fee or HD Technology Fee?
     
  7. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    Basically you should be able to access all channels that you pay for. This doc does an excellent job at showing what the various status messages should look like.

    There shouldn't be a charge for the first card. If the tech has one, ask for a M-Card. If they try to charge you for a HD equipment rental fee then you should straighten that out with them, because that refers to a set top box and not a CableCARD. HD Technology fee should be the same thing, because:
    But I can't speak to this as I'm trying to get my CableCARD working right now.
     
  8. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    OK, my situation is 75% resolved. The problem was that the Host ID (for newbies reading this: the Host ID is a unique ID to each device (TiVo, regular TV, anything that takes a CableCARD) not an ID of the card) was listed on someone else's account. This was probably because I bought the TiVo used (Craigslist), so if you're buying a used TiVo, ask the previous owner if they used CableCARDs. It might save quite a bit of hassle later, though I'm not sure if anyone but a tech could/would solve this.

    Anyway, neither the 1-800-COMCAST reps that I talked to nor the tech's dispatchers were able to activate my cable card, so the tech that came to my house had to call the "addressability office". They were out in the field or helping another tech when my tech called, so he left a message and stood outside making a personal phone call until they called him back. This was totally OK with me, because I knew he wasn't going to leave like the contractors do. And he gets paid by the hour, so w00t for him.
    Anyway, Addressability did some poking around for a while and eventually got the card paired and I have my local channels coming in digital (and HD!) which is exactly what I wanted. The tech also swapped my S-card that I got from the local office for a M-card he had with him.

    All's that's left is for me to cancel my "upgrade" to Digital Cable that I never wanted. I've had a pretty Comcastic day, so I'll do that later this week.
     
  9. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

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    May 25, 2006
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    Thanks Atomic Taco (love that name!). I did specifically request a M card and the lady in the office called the warehouse and confirmed that they had some. So hopefully one will make it onto the tech's truck.

    I am hoping there is no charge for using a M card to decode the HD signal. Actually I'll be pretty pissed if there is. But I'll deal with that after I see my bill.
     
  10. bicker

    bicker bUU

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    Nov 9, 2003
    Georgia
    No. FWIR, in many cases, people will see a reduction in what they pay. They are moving things around, but in the end, for some people, it results in less cost. No one pays more.

    Typical consumer refrain. :rolleyes: :D

    No, it is not ridiculous. We went from a world that looked like this:
    - standard service (SD)
    - premium service (HD)
    ... to a world that looks like this:
    - economy service (SD)
    - standard service (HD)
    There is still no reason for SD to cost as much as HD. You get more with HD. As long as there is more money to be made charging people who just want SD less, then service providers should offer those people a lower price. It is not fair to force them (and generally, that's the group of customers that includes some of the least affluent members of our society) to pay "full price" when their top priority is affordability.
     
  11. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

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    May 25, 2006
    Parts...
    Update: The Comcast tech showed up with a M card! So far I seem to have all the channels that I'm supposed to have. I went through my channel list and added all the new channels but I still do not have guide data. It has been a couple of hours since the install. I forced a connection to TiVo service and no data. I'm looking around to see if I can speed the solution.
     
  12. cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    Are you sure you have the correct channel lineup selected?
     
  13. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

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    May 25, 2006
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    LOL, no. :) That's one of the things I am going to check but I keep getting distracted by basketball!

    I don't need to rerun guided setup do I? This is not a new setup just an upgrade.
     
  14. cjv2

    cjv2 New Member

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    Dec 15, 2009
    Atlanta, GA
    You won't need to rerun guided setup, but you'll wind up rerunning the piece of it that is associated with selecting a channel lineup. Once selected, it will connect to Tivo, download some guide data, and then download more guide data for further out later. You're probably looking at about 30 minutes of activity, presuming a broadband connection.
     
  15. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

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    May 25, 2006
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    I reran the whole Guided Setup anyway. I didn't see an option to just run part of it. It seems to have worked.
     
  16. ayman86

    ayman86 New Member

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    Mar 10, 2010
    Chicago, IL
    ill be picking up a cablecard this weekend. i made comcast notate my account that ill be picking up a multi-stream cablecard (although one "csr" said comcast does not do/have self-installation kits for cablecards. i just told her fine and ill call back again for a competent csr.). so there shouldnt be any hassle when picking it up. i hope pairing it will be less hassle. there is no way im going to pay 17 bucks for "installation".


    i even made them waive the "upgrade fee". im still in my 30days, i shouldnt be paying anything extra.
     
  17. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    I always accessed it by Settings --> Channels --> Channel List --> "Press enter if this is not your channel lineup".
     
  18. EvilMidniteBombr

    EvilMidniteBombr what bomz at midnite

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    May 25, 2006
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    Ahhhh crap.
     
  19. RayChuang88

    RayChuang88 Active Member

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    Sep 5, 2002
    Sacramento,...
    I have a question for you folks: I just finally got my TiVo HD XL delivered today. Can I run it on my current Comcast cable connection (which will at least get me the local HD channels) before the Comcast cable guy shows up and installs the mCard CableCARD to get all the extra channels?

    Here's another question: can I eventually use the CableCARD equipped TiVo box as a channel tuner while another program is being recorded on the box? :confused:
     
  20. Atomic Taco

    Atomic Taco Member

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    Jan 27, 2005
    Seattle
    Yes and no. Yes, you can run it off your current connection. I don't know what package you're subscribed to so I have no idea what channels you get, but regardless of what package you have you won't be able to get HD channels: that's the whole point of the CableCARD. You probably have the rebroadcast channels (i.e. 5-1, 5-2, etc) but since these are on different frequencies for different headends, there's no way for TiVo to know what channel is what, hence the point of getting the card. The TiVo will tune these channels fine, but they will forever say "To be announced".
    Are you asking if you can watch one thing while recording another? If so, then yes. The M-Card allows the TiVo to tune (and decode if necessary) two channels at once.
     

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