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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
I'd be surprised if the desk was manned on weekends.
Ok, heard from a tech via email today. He is very confident he can get this up and running before the day is out. I have to get him the card serial number when I get home from work. Fingers crossed!
This is my first post to the boards!
Got my new TiVo HD on Thursday. I'm getting used to it, I have had to reboot it once, when it locked up. Never had a TiVo lock up on me before...
Saturday the window for the tech to arrive was 8am - 9pm. When it got to around 5pm, we called and asked how soon it would be, they still didn't know. So I asked if we could move the truck roll to the next day, Sunday.
To my surprise they said "Yes", and "The customer is our first concern". They offered
a 2 hour window on Sunday, and arrived right at the end of that time. The new M-Card seems to be working just fine. The tech was friendly and stayed until it worked.
I only have Standard (B-Two) service, no premium channels. But it's working quite well so far. And they have the HD versions of all the broadcast channels up in the 200's, so very nice addition to the line up there.
We'll see if they charge me for that first appointment, but so far so good, I guess.
Comcast has a $20 credit policy for missed/late appointments, I think.
Comcast came out yesterday and installed an M Card so that I could receive all regular digital channels (no HD or premiums on cable) in my S3 Tivo. He explained that the M card would receive multiple streams and I only needed the one card in slot 1. When he left, I could record two different shows at once or watch one and record one as previously with analog and OTA HD TV. The Tivo later indicated that I should repeat the Guided Setup which I did.
After going through the Guided Setup again -- the M Card now shows that it is an S card and can only receive one stream. Comcast tech support (that is what they call it!!??) said that the problem was that my S3 needed two cards which is funny since it was previously working fine when the card thought it was an M card.
How did the Tivo switch the M card to an S card during a second Guided Setup and how do I get the Tivo to switch it back to an M card or does this take a Comcast tech and a service call?
The TiVo S3 is not capable of seeing any CableCARD as an M-card. All CableCARDs look like S-cards to the S3. That's one of the advantages of the newer TiVo HD -- it can make use of the multi-stream capability of M-cards, while the TiVo S3 cannot.
You need two CableCARDs in a S3 for dual-tuner functionality, regardless of whether they are S-cards or M-cards.
Eureka! Emailed the tech the serial number and half an hour later I had ALL MY CHANNELS!! He even called me to confirm all was well, told me they had mistakenly setup my account to bill me for a second outlet which he was removing, and credited my account $30 for my troubles! All by his own initiative, I didn't have to complain or ask for anything. What service! If you have problems, I HEARTILY recommend We_Can_Help@cable.comcast.com. Verizon and DirectTV can't compete with this!
Badda boom, badda bing. Congrats.
Thank you very much -- Comcast is bringing out another card (end of the week)
While true and this is good info, it's sad that we can't talk to anyone at the local area that can fix these problems without escalating to corporate. They run the business very poorly at the local level.
If corporate can fix it in half an hour, who cares about the local lackeys? The job got done, correctly and with bonuses! They can't always help what level of expertise is available on every local level. Job well done.
Everybody who calls 1-800-COMCAST and runs into the crappy service at the local level, but doesn't know about that email address because they haven't been running about the Tivo Community Forum, cares about the issues with the local lackeys.
True. We all need to help our fellow Comcasters find the better help they need!
Just an update on the missing hannels etc.
The guys in the big trucks rolled and fixed whatever was causing the weak upper band signal. I now get all the channels and show 80-100 signal on all channels (80-90 upper, 90-100 lower).
Have to say, while the whole thing didn't go without issue, everyone was more than pleasant and interested in getting it working for me.
Props to Comcast Knoxville for showing up on time, everytime, and working to make things right.
We should all care because it's reflected in the rates we pay - rolling a tech everytime there's a Cablecard install or subsequent issue is beyond stupid. They should have a checklist of stuff to try before it goes that far, but they just don't care for whatever reason. And so we pay more because they roll techs for no reason other than to get the right person on the phone.
Right on. They did the same think with STB's a few years back. Then it finally dawned on them that it was cheaper to let the stupid customer pick the box up themselves. And the reality is, there is more work plugging in the cables for a cable box than there is with a cableCARD, when the screen pops up immediately with all the information needed!
I just had my cable cards installed in my new Tivo HD. I went to set my channels and it goes to a "Please wait... Acquiring Channel Information". It's been doing this for the past 45 minutes. Is this a Comcast problem due to the cards or a Tivo Problem or isn't not a problems at all and it takes this long to acquire the channels. When I had this before on my other Tivo, there wasn't any waiting.
It sounds like a Comcast problem. First, call Comcast and have them send a hit to your cards. You can do this without speaking with anyone. (At least I can in my area.)
If that does not work, get your cableCARD data and host I.D.s, and call Comcast to have them verify that the numbers are correct on their side. As you said, it did not happen like that on your other TiVo.
Greetings. I've been reading this thread learning as much as I can. I am currently a Comcast hd-dvr customer. I'd eventually like to purchase the new tivo (had the directv branded tivo unit & loved it) unit & get rid of my comcast hd-drv box. So here goes a few newbie queries.
I see that I can purchase the tivo unit on my own & get the cable cards from comcast. I'm assuming that I just pay Tivo directly for the subscription (monthly or lifetime) first before Comcast comes over with the cable cards. Is this correct?
Also, its my understanding that the only features that I will lose without the Comcast hd-dvr are features such as comcast on demand, local weather etc....
So with this setup, I lose the current monthly fee of my comcast hd-dvr correct? One final question will I still be able to receive HBO through the tivo (currently subscribe to)? Thanks for reading and if there is anything else you folks think I should its appreciated..
Sounds about right, in all respects, to me. Yes to HBO, or any other premium channels including sports packages.